Public Storage

My initial experience with this property was positive. I was able to move in right away and got my things in no problem. I used the same lock I have always used for storage units, but the woman who showed me around said I would have to replace it with a better lock. As I wasn’t going to be there very long I didn’t do anything about it.
Fast forward 3 weeks and I get a call saying my lock has been cut and I need to bring a new one. No apology, no nothing, just that I needed to come change my lock. Luckily whoever cut it didn’t take anything.
I didn’t know what my exact move out date would be, but the women who I rented to unit from told me to let them know what the move out date would be, and I would only have to pay the part of the month that I was in the unit.
I guess that was a LIE because when I called today they told me that since I moved out after the 10^th I had to pay the whole month… I moved out on the 14^th! Overall customer service is lackin here.
Thanks for NOT telling me that and misleading me when I moved in! I WILL NEVER recommend that anyone sure this facility!
So dissapointed that what started so postive ended on a bad note.

Great experience. Gisel helped me when I was collecting information on storage and when I came back weeks later and when I reserved a storage space. She was excellent help when I was trying to figure out how large a space I needed. Gisel is experienced and knowledgeable which is very reassuring when under the stress of moving.

My initial tour and move in by Marcellar was great. She took her time and was very detailed with all the paper work. She was very patient and assured me that everything will be okay. She did not rush and took her time with my many request.
Although the property itself is not as clean as I would want it… The staff is very helpful.

Just rented a space at Public Storage where I need to store excess items for my next move. Gisel took me to my space, which was large and clean, and showed me an alternate way to access it. She was very thorough, personable and professional making sure I knew all aspects of the rental process. This is a stressful time for me, but Gisel made it a very good experience.

My initial tour of this place by Natalie was great. She was very accommodating and knew the property and it’s pricing like the back of her hand. I wasn’t quite yet ready to rent a unit at that time. I went back a few days later when I was ready roll. During that visit I was assisted by Jennifer. Jennifer was fairly new to the property but she was just as helpful in getting us all settled in.
The staff was very helpful! That being said… The property itself is not quite as appealing.
I just started renting here and it is a VERY different location than the Sorrento Valley location that I am used to. I think that place might have spoiled me a little bit. That one is practically brand new, climate controlled, security cameras, sensors that activate in the hallways when you walk by. Fancy.
This location is definitely a little older and has seen some wear and tear. But all in all it is in decent shape. It’s not fancy.
My review isn’t to knock the staff or the facility AT ALL! They have been great!
My issue so far has been the clientele…
Each time I have dropped stuff off there has been a moving truck spewing everything in its cargo hull right in front of the doorway and elevators blocking entry for everyone else. Both times I have driven to the other side to unload my stuff… Not that big deal of a deal.
The last time I dropped off stuff there was THE largest puddle of urine in hallway that accesses my unit. Whoever had to piss had to piss bad and they were definitely dehydrated. I took the long way around rather than trekking through the piss each time I had to access my unit.
C’mon people… Pull you stuff together. I know your mom told you that you were special, but you aren’t THAT special. Have some courtesy and some decency for your fellow man. There is a freaking bathroom right by the office.

This is the biggest shit hole storage place around.
I was in a pinch and had to store my stuff for a couple weeks, I also only had a day to find a storage place. Being that this PS was close to my house, I chose it.
The morning I go with my truck to fill the unit, I had to wait 25 mins outside because the ladies who work here were late to work. Then, I got a tour of the building because the worker couldn’t find my unit.
There are spiderwebs everywhere in this shit hole, rat traps outside, mice pellet bags everywhere, and just dirt and shit everywhere. Plus, the day I moved out, I had to wait 15 mins because no one was in the office.
Plus, the gates close at 5PM or so everynight
Overall, this place sucks. The building is run down, the ladies who work here are idiots, and the place is never open.
DO NOT RENT A SPACE HERE!!!