Prospect Financial Group

Prospect financial was an excellent company to work with! I did all my communication via emails and phone. Coby Camerer made the process very simple and easy to understand. Paperwork could be signed electronically and easily accessible online. Coby answered all my questions promptly and when I had more detailed questions, he quickly called me or emailed me to keep me at ease. The interest rates were the best in the industry.
I did not live in the area but still felt very comfortable doing all transactions long distance.
Even notarization was quick and painless with the notary making an appointment directly with me the same day and traveling to my home.

We have refinanced previously 4 separate times and have never had issues like we did with Prospect! We came across Prospect through the Lending Tree referral.
½/​16 We were contacted immediately by Gregory who sent our information to Brian who would take care of us. We decided to go with Prospect because we specifically wanted a NO closing cost loan.
Brian said that we would be a very quick and painless refinance. I received 3 emails stating the loan was a 30 year consolidation loan with Absolutely No Closing Costs. When we received the documents for signing, closing costs of $ 5000 were stated! When we asked about the No Closing Cost Loan the response was, «Please disregard. That was an auto email and did not take into consideration your values.» Well, actually the information was exactly my information. I produced 2 other emails, that were not automatic that said the exact same thing… No Closing Costs which Brian would not address at all. He talks in circles and never answers your questions.
So basically, this was the Bait and Switch plan to get business. I feel sorry for people who don’t read the information carefully and end up paying more than expected.
Other than this fiasco, we were asked for Hazard Insurance which we have. When we emailed that we had it, the answer we get is that the bank requires it. Yes, we know and WE HAVE IT! We have extra insurance in fact that, many do not have! No answer to that at all.
We are so glad that we pulled the plug before we spent months on this mess of a company! No appraisal was done, so no money lost. Brian’s last message to us was perfect for a company that could care less about it’s customers! He said, the interest rates went up anyway so that makes it easier for me, so I don’t have to explain how the market changes to you and that your rate is now around a 4.65% for free today anyhow.
Guess what? We don’t need anyone to explain how the market changes daily and are so glad that we didn’t close with your disgusting company!

Do not work with this company. They quoted me a great rate and then gave me the run around for 4 months while rates went up. They kept making up new lies as to why they couldn’t close until they finally stopped returning my calls. During that time, rates had gone up and I ended up having to pay way more on my mortgage. Total slime.

Prospect Financial Group is a great company to work with. Matt Chappell has been outstanding. My wife and I had worked with several mortgage brokers prior to finding Matt. After refinancing twice with Prospect Financial and getting additional mortgage related advice along the way, we are confident that we found a mortgage broker we can trust. It’s not easy to find a mortgage broker who gives you his honest opinion even when it’s not in his financial self interest.
Anyone that asks (and even those who don’t), my wife and I tell to go check out Matt Chappell at Prospect Financial Group.

Coby Camerer was cool, calm and collected with me all through my loan process. It took long for my loan however Coby was there to answer all my questions promptly and professionally. Even though I was not the best of patient customers, he made sure he handled all my issues and responded promptly addressing my concerns. he made the refi process easy by handling all docs online. I recommend Prospect financial to anyone because they are able to beat or match other rates in town with zero closing cost. thank you Coby!

Beware! The company charges mortgage applicants for expensive appraisals as part of their mortgage applications but then never takes action on the completed applications.
On April 20, I inquired with Lending Tree about refinancing options. My FICO scores are all above 800, I have been employed by my current employer for twelve years, I have over 50% equity in my home, and I have enough assets to pay off the mortgage if I chose to do so. I thought a refinance would be a simple process.
Almost immediately, Justin from Prospect Financial Group contacted me, quoting me a zero-​cost loan that would be completed in 15 to 18 business days at an interest rate I found favorable. He said the only upfront cost would be a $ 500 appraisal that he would reimburse at closing. On April 23, I submitted my application along with all the supplementary documents (e.g., bank statements, etc.) that he requested. He confirmed everything was received.
On May 4, four business days later, after receiving no communication, I emailed Justin to inquire. He asked me to submit additional information, which I submitted the following day, on May 5. He confirmed receipt.
On May 16, over three weeks after I submitted my application, I asked Justin for an update. He said that nothing more was needed from me and that the process was on schedule.
On May 29, after receiving no additional information from Justin, I emailed him, requesting an update. On May 30, he replied, confirming that all was in order and that nothing more was needed from me. He said that he was «just waiting for approval from underwriting» and that he «should have that early this week.»
On June 3, I inquired again after not hearing anything from him early in the week. He replied, confirming that nothing more is needed from me and that the loan should be closing «shortly.»
I did not hear anything from him until June 12, when he asked me to submit more documents to support my application, including bank statements that I had already submitted almost two months earlier on April 23! I provided the documents again on June 17, and Justin confirmed receipt.
I did not hear anything more, so I inquired again on June 25. Justin did not respond until July 1. Again, he confirmed everything was in order and that nothing more was needed from me.
After receiving no additional communication, I contacted Jason, the president of PFG. He confirmed on July 14 that my loan should be «wrapped up … very soon.»
I received no further communication from Jason or Justin until July 22, when Jason contacted me to tell me that underwriting is requiring me to increase my homeowners’ insurance coverage in order to close the loan.
Exasperated, I called Lending Tree Customer Care on July 22. A live agent answered the phone within seconds, listened to my complaint, and agreed to help me. Within minutes of my call, Jason called me and agreed to refund my $ 500 appraisal fee immediately. He apologized for the poor service I had received, and asked me to stay with his company through closing. As a gesture of good faith, he offered to compensate me an additional $ 500 if he did not close my loan two business days after I provided proof that I had increased my insurance coverage. He put this offer in writing that same day.
When I called Lending Tree, all I wanted was a refund, and I had no intention of continuing to do business with PFG. However, because I was three months into the process, I believed Jason and took him up on his offer. I increased my insurance coverage, incurred an additional premium of $ 116, and sent proof of increased coverage to Jason on July 24.
On July 28, two business days after I provided the required insurance documentation, I inquired with Jason, expecting to close per our agreement on July 22. He said that he was still waiting on approval from underwriting. On July 30, four business days later, he asked me to submit more bank statements, which I had already submitted twice: On April 23 and June 17! Fed up, I simply asked him to compensate me the additional $ 500 per his June 22 letter. He ignored my request and simply asked again for my bank statements.
On July 31, I asked again. He ignored me.
On August 3, he again asked for my bank statements, continuing to ignore my request for compensation as promised in his July 22 letter.
On August 10, I asked again for the promised compensation. He ignored me.
On August 17, I asked again, and he ignored my request but instead asked me to resubmit my bank statements from Bank of America and Wells Fargo. What?!? NEVER IN MY LIFE HAVE I DONE BUSINESS WITH EITHER BANK! Is he too busy to pay attention to his clients’ files?
Totally exasperated at this point, I called Lending Tree that same day, complained, and finally received my compensation as promised.
By the way, shortly thereafter, I applied with another broker and closed my loan within 30 days.

Working with Matt Chappell was an awesome experience. He was responsive, knowledgeable, and patient. As a first time refinancer I needed quite a bit of hand holding and Matt had no problem walking me through and explaining every step in a very accessible way. I was lucky to stumble upon him and even though I didn’t end up getting the refi, I wanted to continue working with him on another loan. There’s no high pressure sales, just a willingness to provide opportunities and options in a way that allows you to make an informed decision.

I would highly recommend Prospect Financial because they were extremely easy to work with and had the best rates. I started the refinance when I was 9 months pregnant and it was not my top priority, for obvious reasons, but with the new baby on the way I wanted to save money where I could. I worked with Coby Camerer, who was super responsive and helpful. He called for things that were priority (although I rarely could answer) and then followed up with emails, so I could deal with it at 1 or 2 am in the morning while putting the baby back to sleep. The appraiser they used gave me a fair market value for my place. I had previously looked into refinancing with 2 other big banks (Wells Fargo and HSCB) and they were impersonal and disinterested in my business, which meant the rate wasn’t as good and the appraisal was under market value. I’m so glad I refinanced while rates were still low. It’s one less thing to worry about and great to have a little extra money in the bank, so thanks to Prospect Financial!

Working with this company has been a nightmare for me…3 months into a refinance and I still do not have either my loan or a rejection letter. I have refinanced before and have NEVER had such a bad experience. This company has no customer service skills and could care less about their clients. I can’t for the life of me figure out how they have an A+ rating on BBB??? Or maybe they just don’t care about MY loan because they have plenty of other business. Let me preface my experience by stating that I looked to do a refinance with cash out, I am employed (have been with the same company for 8yrs), I have good income and when they ran my credit my credit score ranged from 761 – 775. I decided to go with Prospect because initially they were responsive and had the best price. However they apparantly have no control over the process. Every time I question the loan officer his response is «it’s not us it’s the investor». I started the process on ⁸⁄₁₄ and it was supposed to close mid-​Sept. I can write all of the details because I’m limited on space so:
Credit report ran ⁸⁄₁₇.
Appraisal done 8/​24, appraisal report received ⁹⁄₂.
On ⁹⁄₂ it was requested that my $ 99 dispute with Verizon be cleared up. (2 ½ weeks AFTER running my initial credit report).
On ⁹⁄₂₃ I receive a request that I need to up my wall to wall insurance coverage by some minimal amount, I sent them an updated certificate on ⁹⁄₂₄. At which time I’m also asked to provide the HOA balance sheet and budget. On 9/​25, I’m asked to have my HOA fill out a condo questionnaire which I have to pay $ 100 for AND was going to take a week to get back. I’ve refinanced before and was never asked for a condo questionnaire, not even when I originally purchased the property. At this point we are a week past my original quoted closing date and I’m still being asked for documentation that should have been requested up front, in my opinion. The only response I get from my loan officer is that they didn’t know the condo questionnaire was needed until the underwriter reviewed the appraisal, well the appraisal was received on 9/​2, that’s over 20 days before the request. I didn’t get the condo certificate back until ¹⁰⁄₅ at which point I sent it to my loan officer immediately. On 10/​9, still no update; when I reached out to follow up the response was «the condo certificate is still in review». At this date, we are two months into the process and on ¹⁰⁄₁₃ I get an email stating that the master insurance policy, which I submitted back in August, has now expired so they have to order a new one. Again, don’t have any updates until ¹⁰⁄₁₆ when I reach out and learn they are still waiting on the updated insurance certificate. I decide to reach out to the loan officer’s supervisor because the loan officer is obviously not in control of the process. I call the office and get an answering service so I leave a message and do not get a call back, it is a Friday so I give them the benefit of the doubt and think they might call me on Monday. Monday — no call. Tuesday 10/​20, I call back and get the receptionist this time, she tells me both supervisors are unavailable but they will call me back within an hour. I made sure to let her know that I was an unsatisfied customer and just wanted to get in touch with a supervisor. No call back. Called Wednesday 10/​21, and again left a message with the receptionist who was very apologetic and said she would again ask one of the supervisors to call me back. No call back on Wednesday either and when I called back around 3pm I got the answering service again even though Prospect’s website states they are open until 5pm PST. Finally on Thursday 10/​22, I called back AGAIN and this time asked to speak to the President, Jason Vondrak, who of course was not available so I left him a message. Guess what? I finally got a call back from the supervisor. The supervisor basically defended the loan officer and tried to blame my credit dispute (which was for $ 99 by the way) on the delay! Blame the customer, of course, He did during the course of the conversation admit to not being sure as to why they were using the particular financial company that was underwriting my loan because they had had issues with them or were considering not using them anymore for some reason??? Hmmmm…
Anyhow, the next day ¹⁰⁄₂₃ I emailed the supervisor and asked him for an update. I didn’t receive a response until late ¹⁰⁄₂₆ when he informed me that the condo review team had denied my HOA because the project has insufficient fidelity bond. The fidelity bond must be equal to or greater than 3 months worth of HOA income, currently the bond coverage is $ 25K and it should be $ 25,200 …$ 200 difference… WHAT A FREAKING JOKE.
He said they had reached out to the HOA and the HOA was going to contact the insurance company. That was on 10/​26, until this day ¹¹⁄₁₃ I have not heard a word from Prospect.

Coby was first rate in his customer service. With a difficult refi his extensive knowledge and persistent work paid off with our home being refi’d and with a great percentage rate. Both my wife and I highly recommend Prospect Financial Group and will use them again in the future!

Thank you Michael Hansen for your guidance through our refinance. The process was painless despite our appraisal coming in lower than anticipated, which none of us had control over. The options you provided were great and we are so excited about the rate we ended up with. Will definitely refer you to our family and friends.
Thank you!

Heidi was very helpful in my refinance process. She was very kind and helped explain everything with patience. Everything went smoothly and I was stoked with how everything turned out.

I had the pleasure of working with Coby Camerer as my account coordinator and had a wonderful, easy, and pain-​free experience with refinancing my home. Coby was always prompt at returning my emails and I had constant communication throughout the whole process. He was always courteous and made me feel like a real person, rather than another deal with the whole process. They gave me a great rate on my refinance. Although my loan closed a week after I was expecting, I would still recommend this company to anyone just for the fact of the constant communication and always knowing where we are in the process of the loan. If I am ever in need of a refinance again, I will definitely be using this company!

I just completed my refinance with Prospect Financial and couldn’t be happier. Dustin Beermann and Matt Gibbons helped walk me through the process and were extremely attentive to my questions and responded wonderfully. Will definitely be recommending them to friends and family.

Wish I could give a half a star.
Jason and Gregory really let me down. After their being so responsive the first day and a half, I agreed to work with them. They gave me a quote. I sent paperwork and then nothing happened.
After five days, I emailed and did not receive the courtesy of a reply. I finally called and their answering service indicated that they’d call back within an hour. Heard nothing.
After a week, I am moving on after they took up my very precious time, checked my credit so that doesn’t look good and did not have the courtesy to contact me.
Take your chances, but do say that you were not warned.

They e-​mailed me a 2.99 rate on a no-​cost 15-​year fixed refi and couldn’t deliver the rate, so I didn’t proceed. Don’t promise what you can’t deliver.

My wife handled this re-​finance as we have been turned down, having tried to refinance a couple times in the last couple years and she is writing this review.
Tony Rice was magnificent through the entire process. He was upfront, honest, responsive, flexible and most shocking of all admitted when he didn’t know the answer to a question and found out the answer, which meant less work for us and more risk for them.
There was a questionnaire required near the end, and instead of charging us $ 315, which is what our development was asking, made their own form and charged us $ 0. This was something I didn’t ask for and was something Tony did on his own.
I could not have asked for a better experience and am grateful and so pleased to have our home refinanced.
Thank you!

I discovered Prospect Financial Group, Inc. last year from the Credit Karma website. I realized I had some equity in my home that I could refinance to make further improvements. This is my first home of 6 years (a mega-​fixer-​upper that I got for a steal during the crash), and I was a ‘noob’. Jason Vondrak assisted me. I became a basket case because of the drama it took to buy the house years before and I had no idea what I was doing. I don’t know how he remained so patient with me, but he did. I was able to get rid of the useless PMI and lower my already low rate while pulling excess money out for major work needed on the house.
Fast-​forward to 6 months later and I realized that I had gone overboard with the much-​needed upgrades to my home but still had more I needed to do; enter Prospect again! This time I was served by Mike Millage. I was sure that Jason must have flagged my file as the impatient customer! Although I had recently been through the process, I had forgotten everything! Mike was as patient and attentive at Jason had been. Another success and my house finally began to feel like home.
Not even close to the market price, I realized I could bite the apple one more time to knock out additional debt (always the majority goes back into my house improvement). Recently I had the pleasure of working with Dustin Beermann. I don’t know how these people made me feel like I am the only customer, but they did. This round was a little tricky because my circumstances were a bit more complicated; however, Dustin came up with an excellent compromise where I got what I needed, and I still have more equity remaining.
I can now sit back and enjoy the fruits of my labor and take the rest of the projects slowly as the big jobs are done. I am so grateful to have had these outstanding professionals working with me and understanding my goals.
I admire anyone that takes this as a career; I could NOT do it!
Thanks, Guys :)

They suck! Started a refi four months ago. I have 25% equity, make six figures, money in the bank, no debt, and great credit. Should be an easy refi. 60 days later and no close and they have gone dark. YOUR FIRED! Shame to fire you via Unilocal but you don’t respond to my emails or calls and have not followed through…

Two words, Michael Hansen.
This is the first time I’ve ever been through a loan refi process and Michael made it run so smoothly and stress-​free. I can’t san enough how awesome Michael and his team are.
I am recommending all my friends to Prospect and will be using them again when we need another home loan.
Thank you Michael and Prospect!