Progressive Insurance

They provided me a much lower rate than Geico and some of the people I talked to are alright, but their customer service leaves a LOT to be desired. I have only felt this poorly treated and not listed to by customer service representatives on one other occasion. I think maybe that’s just how it goes with these companies, but I did expect better. Don’t know what I’ll do if I actually have to USE their coverage ever for an accident; seems like a disaster waiting to happen.

My boyfriend was involved in an accident on April 26, 2016, with an uninsured motorist. The other driver was totally at fault, as determined by the police report and eye witnesses. He contacted Progressive while still in intensive care on April 28, 2016 and filed a claim. He received payment for his motorcycle which was a total loss one month later but has not received anything on his uninsured motorist claim and it’s now been almost 2 months. Progressive didn’t even file an accident report with the DMV; a courtesy service provided by almost all insurance companies. Progressives rates may be good but you get what you pay for. Look elsewhere if you want an insurance company that makes good on their claims.

SCAM OF A BUSINESS.
Have full coverage on my 2006 scion xb, previously had an accident and they replaced my radiator. A year now and my temp light comes on and off from time to time. Untill or car sit sudden on us and not start.
We took our cat to our mechanic and his diagnosis was the water pump had failed and head gasket needed replacement. He replaced the part and car worked well for 3 days until we drove more than 40 miles then it kicked back on. This time my radiator was not flowing properly getting clogged.
We took the car to progressive insurance, we told then the situation and that our car had been worked on by our personal mechanic. THEY ACCEPTED OUR VEHICLE even after our mechanic had laid hand on it already.
They gave us a rental car $ 170 total for a week. Sent or car to their mechanics Qusltec $ 90 diagnostic, where they ran the car 30 miles (which is no problem for us, issue is on long trips from LA to SD) then they Lazer tested it while it was parked. They said they’re was no problem and that it might be the water pump, claiming is bad installation or they broke something during the process, or maybe the fan. They could not give me a solid answer nor any paperwork of what was done to the car. I asked them if they took the radiator off and he told me no. So they did not check if the radiator was cracked or not or if it had any physical damage to it.
We were given our car back and were told if we could prove it was the radiator we would get a refund. We took the car back to the mechanic and we called progressive to get a representative to check what my mechanic was going to do, their response was DO WHAT YOU WANT. we changed the radiator the car is working like a champ now.
Now progressive does not what to answer, wouldn’t be surprised to be dropped as a customer side they are bipolar company. Spoke to their manager about the radiator issue and he says «CAR WAS WORKED ON PRIOR TO BRINGING IT IN» you faulted your warranty. i told then the car was worked on prior to leaving it to them, they still decided to look at the car when they could have told me to begin with the warranty was faulty.
Now I’m down $ 170 for unnecessary car rental forced on us. $ 90 diagnostic from Qualtec which they did not give me a any proof of what was done, and $ for water pump replacement that happened due to the radiator clogging.
Now i have my car up and running, but I’m very amazed at how progressive runs. They do work with small repair shops thats save them money. These small shops try their best to see that the problem is not the insurance fault.
I also like the fact that i started out with one representative then he was all voicemail, then we get the supervisor which blows hot air at me through the phone, trying to sucker me in to believing his story which he’s unsure of himself, he had not dealt with my car at all but assured me radiator was fine.
Manager does not want to meet with me to see the car so they won’t have to pay. I kept repeating if you guys knew that my car was worked on and i bright you evidence it was worked on why not tell me then and there that my warranty was void instead of wasting a holiday week waiting for a pointless inaccurate diagnostic. All the manager could offer is I’m sorry. Wow
Where is Flow when you need answers.

Ongoing aweful experience. Rear ended in intersection by a Liberty Mutual insured. Took my Audi into the progressive «concierge» service location. They immediately wanted me to pay the deductible even though it was a rear end and the driver took fault. I spoke with the other insurance company adjuster and they accepted fault and I dropped the car off at Progressive and they, yet again, asked for my deductible. STUPID! When my car was finished, appromitely 2 weeks later they AGAIN, asked for my deductible. Dave contacted me and said that Liberty Mutual had not accepted liability. Weird, since Liberty mutual did tell me that they accepted liability. Dave said they called Liberty Mutual and no one called back. I called LM and left a VM with the adjuster and he called me first thing Monday at 8:00 am and said, again, I told them at the beginning of the month that o accepted fault and I have not heard from them. So, I picked up my car and then noticed that a tow hook was attached to the front of my car. It wasn’t there before and I can’t find the piece that covers the hole. Then the rear tire pressure warning lite turns on and my alignment is off. They argued with me about the tow hook, like I put it on there! Really? I went to the garage that fixed my car and they took it to «check» the tire. Which means they added air and reset it and said wait a couple days to see if it turns again. Pathetic service and a car that may not be safe to drive. I wasn’t even at fault. They don’t return calls either so don’t bother leaving a voicemail. I’m changing insurance companies after 10 years of loyalty! STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!!!

Terrible company. Back charged me tons of money for a driver I had only added for one week. Wouldn’t let me get the driver off. then said I would only be charged 5 dollars/​month because added driver needed to sign himself off of my insurance plan and he lived in Brazil. $ 600 dollar bill later… terrible terrible terrible.

This review is primarily for the Service Center.
Our car was rear-​ended on the I-​5 by a Progressive policy holder. Progressive immediately said we had no liability and they would pay all repairs. The damage was relatively minor, no injuries to either party. We had to have the plastic bumper cover of our Honda Civic replaced. I took it to the Progressive Service Center on Ruffin Road. The entire experience was friendly, professional and completely hassle free. Progressive used CARSTAR for the repairs and they were terrific. They did the repair using OEM parts and we had it back in two days. They even leave a gift bag (candy canes, air freshener, a note that they gave a donation to Make-​A-​Wish, and a thank you card. Oh, and an ounce of touch-​up paint). If all service interactions were this good, we would all be walking around with smiles on our face constantly.

Blamed me for everything saying that i started the accident. Proved with documentation and statement saying that i was not at fault for accident. Didn’t help me with anything, and my case was tossed around in between 5 DIFFERENT CLAIMS REPS! What company in their right mind would do that. My case was handle for a little over a month now and i’m at a lost of words on how my claim was handle. I’m done with this BS company and taking my other 2 cars out from their policy!!!
Jeremy Morgan, Erika Javier, Meritza — You guys are extremely unhelpful. Made senseless claims regarding my accident and antagonized me for asking questions! Get out of the customer service industry and learn to treat people nicer!

Unilocal says your open today which is Saturday. Very annoying to drive 20 minutes and your closed. It’s 10am on 12−5−15

Biggest pile of shit insurance company big waste of my time and money they sign you up then raise the rate without any notice then claim they sent notices they don’t send

The roadside assistance is suck. I did this twice. The first time, we wait 3 hours in rain, and they can not find the location even with address. 2^nd time, another 2 and helf hours, and I’m still waiting now.

Been waiting impatiently for my Camaro to be done with the repairs, mostly because I am a very busy service member. They told me today would be the day I get to pick it up, and instead of answering my calls they forward them all to voicemial. Do they have caller ID or what? I have things to do and the crappy Dodge Dart rental is the worst rental I’ve ever been in.

I spoke w Connie tonight, started at 12:30, she stayed on the phone w me, through all my questions. Answered everything. She reduced my bill by 200 $. Was very patient and helpful. Thank you Connie 9÷12÷15

Not an ethical insurance company. They don’t do due diligence investigations. They side with clients to not pay claims.
I recommend go elsewhere for your insurance needs.

Kenny was very helpful to us, took pictures of the damage to the bumper and gave us information about rental cars from Enterprise. I’m pretty sure that there is an Enterprise right down the road from here.
The waiting area was very lovely and stocked with children’s books, toys, and various magazines for people of all ages.
I hate getting into accidents but when I get excellent customer service like I can from here, it makes collisions not as stressful.

I called Progressive to make sure I had paid my bill. The agent assured me that I «was good for the month.» Halfway through the next month, I got a notice that my insurance had been cancelled due to non-​payment. I was traveling and had to reinstate my insurance with them — and they charged me extra because I had been uninsured for 15 days. I told them about the woman and what she had told me. They refused to tell me her name and refused to accept any responsibility for their mistake. I will never forgive them and I will never let anyone in my family buy insurance from them. The only other thing I can do is warn you not to give them a penny.

progressive told me when I asked why my insurance went up $ a month when we had no tickets, no violations, nothing. The agent told me it was due to Governor Brown allowing illegals to obtain drivers licenses and their first time buyer low cost auto insurance. The law effective 01,01,2015
Other than that bs new cost a year — they have been pretty cool.
Some dude on FB accused me of being a liar about why insurance rate went up

When I arrived to pick up my car from Service, it was worst than when I brought it one week ago!
They FORGOT to fix 2 deep scratches caused by the collision, besides that magically as a bonus the car appeared with brand new scratches, all over!
And the Grand Finale is the paint full of dust, who this guy Dave says that he’s sorry, but he’s not gonna fix it!
Besides all that the same guy offered me to fix the car in 15 min, a joke of course, but he was serious!
Be aware, don’t bring your car to this place to be fixed, it will get worst.
And if so, try to avoid dealing with Dave he’s … you know what I mean!

Let me first say that having to get your car repaired for any reason sucks. Whether it was your fault or not many of us treat our cars as more than a hunk of metal with four wheels on the ground. Having just recently purchased a new car and then to have it damaged (minor) was like a sucker punch.
But what makes these Progressive service centers great is that it’s an entirely painless process. No need to go do independent research, get three repair quotes and fight with insurance agents. Nope, just sign online, file a claim, and then tell them that you want to use the local Progressive Service Center for repairs. This guarantees the quality of the repair work, and it’s literally as simple as dropping off your car, getting in a rental on location (through Enterprise), and go on your way. Once you return, you inspect the work (after they already did) and make sure you’re satisfied, return the rental and drive off the lot with your newly repaired car.
I had to file a claim for a minor bumper repair and much to my amazement, all repair work was completed within 2 business days — and on top of that, RIGHT before Christmas! I picked up my car on Christmas Eve and couldn’t have been any more satisfied with the process from start to finish and that it was completed that fast.
FYI, all repair work here is done through Miller Collision which is located right up the road and also has a five star rating on Unilocal.They’ll do anything from a basic Kia to a high end Mercedes so don’t feel that your car won’t be something they can work with. And honest to god even though my car was new anyway, it managed to look better then when I drove it off the lot. Strange yes I know, but it’s the truth. I was also pleasantly surprised to see that they completely cleaned my car exterior spotless when returning it.
Alright, so no offense Flo or Progressive but I hope to never see you again. Nothing personal. It would just mean that something bad just happened. We need to keep our boundaries in this relationship.

Progressive has AWESOME rates on jet ski and RV insurance. The «GIANT RV» hooked us up with them when we bought a diesel AMERICAN DREAM 40 foot motor home! WE were camping with the membership the RV co hooked us up with Colorado River Adventures in Julian, CA on the ridge with our horses when one got injured. WE went to take it HOME and left the RV in the company of friends next to it, in their camper. There were HIGH winds and when we returned, the windshield was broken. The friends said the winds were HIGH and a branch appeared to have hit the RV. WE moved to a lower camp site, as we no longer had the horses and could camp off the ridge where the winds hit us.
Progressive stated that there were NO high winds. The windshield cracked due to «settling» and they refused to pay for the 2,100.00 windshield. The RV was 8 years old. The certified installer we paid for ourselves, said it was NOT due to «settling» and was a ridiculous excuse to NOT PAY our claim.
I surmise, there are many, many people they routinely refuse and hope they will not report them, fight them, or sue them. WE were on vacation and NEEDED the windshield replaced so we could drive home. I did not take this lying down, I spoke to supervisors, etc. By the time we returned home weeks later, the windshield should have been a priority to fight them on. I got ALLSTATE that, thank the LORD we got, as we ended up having a much bigger claim on the RV when we left it at RAys RV in BAnning, CA to be repaired. They had NO insurance and ALL STATE paid the claim, instantly, with no arguing, no problem at all. They never even heard of a RV windshield claim not paid due to «settling».still have ALLSTATE on the RV to this day!
Progressive is too busy paying FLO to do «Funny» commercials and wasting all their profit on advertising and NOT paying their claims!

First of all, this is a Unilocal profile for the SERVICE CENTER, not the insurance as a whole so that is what I will be addressing.
If you’re like me, whenever you even think ‘insurance’ you want to punch yourself in the face. To me, insurance is synonymous with taxes, and loans… a.k.a. a pain in everyone’s @$$. That being said, I wasn’t super thrilled having to go make a claim on my horribly hail damaged car.
HOWEVER
When I got there everyone was super nice and friendly. I worked with a guy named Aaron (I think) and he explained everything to me very plainly but still in-​depth. They have a nice waiting area for you to sit and wait, with complimentary coffee, tea, hot cocoa, water, and pop. One of the workers showed me how to run the machine, and chatted with me for a bit. I interacted with 4 different people there and they were all VERY nice.
I didn’t even wait an hour. Although, I was the only one there, so. HA. Anyway. It’s a good place. They have nothing to do with rates, or money, or anything. They are literally just there to help, so try not to take your insurance frustrations out on them – they are just the middle man. :)