Prada

Terrible, terrible customer experience. The shoes are expensive and unwearable. They actually should not be called shoes and more like clogs made out of nails. I highly don’t recommend buying with them!
I can’t believe they are so shortsighted as I am a frequent buyer of theirs. In just this event I bought two belts, slippers, a jacket, and these dreadful shoes!
Mary the manager had a way to make me feel as I am being put on trial. She mentioned that they would look over their cameras and she claimed that I walked out of the store wearing the shoes and that is the reason they cannot except a refund. A store of this caliber should not expect their clients to read their very fine print concerning a refund with the shoes I would say are dangerous as they will injure me.

Great customer service!
Roy M. Was very knowledgeable with the bags I was interested in. He was also very nice :) showed me a lot of options for the color of the bag I was looking for. There was another staff [had pinky cheeks] he was really nice too.
This store is my mans favorite store out of all the name brands here in Fashion Valley mall. Designs are simple, classy & professional, great for women business women. One sad thing is that the gold emblem part came off after 2 years of using the bag… But they took care of it without any charge.

Went in just wanting to browse. As soon as I walked in I was greeted by an older lady, nice enough greeting. I found a purse I liked and asked her for the price. She immediately became very condescending, as if I couldn’t afford the purse. Unfortunately she left a bad taste in my mouth, walked out and went a bought a Louis instead. A word to the wise, just because someone doesn’t look like a million bucks doesn’t mean they can’t afford what you are selling!

Prada, experience while shopping there is great! The service is spectacular! They know their products. (I like getting items that aren’t new (not in season), so they do have to know their stuff to find what I’m looking for.)
If you have returns or issues with the product for repairs, not so great.
When I first shopped here last year, I was advised to place an online store order for a wallet that wasn’t in stock, to see what it’ll look like with the bag I purchased from another Prada branch (waited for the bag to be sent to the store). I was informed that if I decided to go with another wallet, I can simply return it. (I did decide to go with another wallet) To find out there is really no return option! Instead, you’ll be given store credit under your account name.
This year I purchased a tote in August, within 3 weeks the emblem had a chip on it and I brought it back to be repaired. The lady said it’ll take 4−8weeks. It’s been 5 weeks and the guy I recently talked to on the phone said it’ll take at least 8 weeks. I got him to look up the information on when NY got the shipment & if they sent out my bag. I found out that the store sent my bag out a week after I gave them the bag for repair, leaving me with more time anticipating the return of my bag!
Overall, when it comes to buying they’re great, but be cautious before you buy! There’s No real option for returns & they’re like snails when it comes to shipping your items out for repairs.
(LV gives better services when it comes to repairs, sometimes you don’t deal with the inconvenience of waiting for repair services and get a new replacement of the same product.)

This is for the freestanding Prada store below fashion valley food court. I walked in knowing exactly what I wanted. The color and wallet type. But before buying anything I just wanted to browse around first. I was greeted a hello from a man from afar, but he nor did anyone else come up to approach me. They were standing at the register or went further into the store. Except for some lady (don’t know her name), but she just kept staring me down as if I’m gonna steal or looking down on me because I’m not wearing luxury brands. I own quite a bit of designer, but not luxury. So I was very excited for my first luxury purchase. 15 mins of looking around I finally approached the lady and told her what I wanted. Saffiano card holder in the color Cammeo. Her expression was a surprised look. Probably because she kept thinking I’m one of those that look around and don’t buy and that we shouldn’t step foot in their store. Love the brand Prada, but not the customer service given. Everyone should be treated equally.

My first Prada purchase was a beautiful, black, crossbody chain wallet! It was everything I wanted except for the fact that it wasn’t able to hold all of my cards. It made it look very bulky and was difficult to button back up. Therefore, I decided to return it a week later only to find out their policy only allows exchanges and store credit. It would have been nice for my salesman to have made that known before my purchase. He specifically mentioned that returns were allowed within 14 days, but failed to make known that it was only limited to store credit and exchanges. Because of this, I was forced to find another wallet within the store…
Which was perfectly fine, but was a tad upset because I felt as if the woman who was assisting me was consistently staring me down throughout the duration of me being inside the store. I felt rushed while choosing another product! Like damn. Let me think and decide in peace without you standing in front of me the entire time as if I was going to steal something.
During my initial visit, I was helped by Martha, who was very sincere and delightful. I wish she was the one who were to help me during my last visit because she was amazing! She was very friendly, made casual conversations, and did not pressure or rush me at all! Ask for her if she is working :)

Martha is the best. Don’t come here unless you expect to buy great things!!! She is amazing!

Exchange or store credit only! Will only shop at Neiman’s or Nordstrom in the future.

Prada at Nordstrom:
I am very disappointed. I was at this store today, because the other «normal» Prada store was closed. My 1,5 year-​old purse needed to be repaired (resew inner lining). First, they weren’t very friendly, and second they told me I had to pay $ 80, because they only have a one year warranty.
That is bad service to me, due to the fact that the purses should be in excellent quality.

This review is for the Prada Store within Nordstrom Fashion Valley. I understand Marie is the manager of both and is the person I dealt with. I wish there was an option for zero stars as Nordstrom should cancel their lease with Prada. I’ve never dealt with such blatant liars and lack of integrity in a retailer as the Prada store in Nordstom.
Today I drove from Nordstom UTC to Nordstrom Fashion Valley when the UTC store found a purse that I was seeking at the Prada store. They agreed to hold it until the end of the day so I could come pick it up. When I showed up at the Prada store I was told by Marie that the purse was sold to someone else and that they told Prada that I was not coming which was a total lie. Why would the store send me down there if the product was not available?
Prada: How stupid are you and don’t think anyone believes your BS when you deceive a customer?! Hope this gives other a sense of your crappy business and service practices.

Terrible customer service. I bought a pair of Prada sunglasses and they refuse to send out my glasses for warranty work, the glasses have a manufacturing defect, they are less then a year old. I would avoid this store and go to nordstrom or another quality retailer that knows how to take care of their customers. I will not be returning or purchasing another Prada product in the future.

Awesome staff! Beautiful products displayed like art pieces. Was helped by a beautiful bloak with a British accent. He was lovely just like the items I looked at. Friendly well kept store. So classy Prada. I think I left with a slight crush on you

I really like the staff here. They are friendly and don’t push you into anything. One of my favorite things about this experience is that I went into a high end place like Prada, and I am treated wonderfully. I go into some of the not so high end stores, and they act like they are doing me a favor. After it was all said and done, I walked out with my second Prada bag, and love it. The only reason I am not giving Prada 4 or 5 stars is because the sales rep said he would «be right back to me» when another customer walked in. Rule number one — never dismiss your current customer — you could lose them for that day, or for life. Other than that — it was fantastic. The staff was friendly and laid back, and I got champagne as an added bonus. Love it!

Walked in twice and each time everyone was very friendly. Didn’t know too much about the handbags and Tanya helped me out. I bought a Beautiful handbag and can’t wait to start wearing it. Will come back for a wallet soon.

I was greeted promptly by Mary who I found out later was the manager. I wanted to get a gift for the man in my life, and she was very helpful and knowledgeable. I only knew of Prada handbags, but now I am very in tuned with their clothing and shoes. I was able to find something for my guy and also a nice dress for myself. The other staff there was a young man and a young lady who were so nice. Shopping was fun, and I felt like Julia Roberts shopping montage in Pretty Woman. Now I’m addicted to the latest from Prada. So cool to see the runway come to life. Thanks again Mary and staff. I’ll be back soon!

As an experienced luxury handbag owner I am utterly disgusted with Prada. On the hunt for a summer bag I settled on Prada for the newest edition to my collection.
I went to the store and picked the Saffiano double zip in Cameo. I noticed the floor bag had a long string hanging from it and asked for a new one. A truly new one came out I inspected it and the bottom lining was completely unstitched, revealing the base of the bag. The sales person said she would get another new one from the back. She came out with one that was in a dust bag but obviously not new. She took it out of the bag and low and behold it was the same bag with the string from the store display. REALLY? $ 2,000 for a bag and $ 800 for the wallet and I’m lied to? I walked out.
My husband knew I wanted the bag and had actually already bought it for me and I found out when I got home and told him about my experience. I inspected that bag and it also had an error. A small critical stitch that kept the shoulder strap stable and the lining from pulling up when you wear it.
Still I loved the bag and color so with hope in my heart back to the SD store intending to hopefully exchange it for a bag without an errors. The manager was completely rude and noticeably upset didn’t even acknowledge I wanted to exchange didn’t say 5 words to us and started to return the bag. Totally thrown I just did the return and left but I was so upset. So I called the next closest store in Costa Mesa and asked if they had any new ones and I’d go get it.
Then again my poor husband went to the SD store without me wanting to get me this bag and he asked for a new bag. The ones they showed him were also damaged a rip in the rim of one and scratches on the foot hardware of the other. The sales person told him the bags are in bins and scratches are normal and because we complained to the Costa Mesa store we would have to get the bag final sale as is. LOL. When he told me I called corporate and made a complaint.
Today I went to the Costa Mesa store to hunt out this bag I had fallen in love with. And again. Not one two but three different bags with errors!!! One with that same damn stitch missing. One with a cracked rim from bad stitching and another with strings. All on «new bags».
In my hunt and fury at Prada I went to almost every other lux bag store in SD and CM. Prada was the worst service and construction across the board. I never found one string scratch or rude person in this process. I’ve never seen errors like these in any of my many LV, Gucci, Fendi, Burberry, Chanel and other bags.
If I could give This a zero I would. I will say I’ve never tried so hard to give my money away. I am only one patron with a small voice. But with Prada service and construction I believe they can lose customers all on their own.

Prada is in SAN DIEGO, now I do not have to drive to another city to shop. Love the new store, it’s beautiful and the staff is what you would expect from Prada. They are very friendly, knowledgeable and not pushy. I love shopping from my seat and items are just brought to me including my credit receipt (yes I shopped).
My new bling sneakers are oh so comfortable too!!!
Fashion Valley has valet too so you do not have to hunt down a parking spot.

I went in to purchase a black handbag. I was greeted nicely by the sales associates. However, they were short staffed. An older lady with dark hair named Mary was attempting to help me. It appeared that this was her first job in a high end place. She knew nothing about the bag or prada for that matter. She disappeared in the back trying to get more info. I waited for 10 minutes and she brought out a taller darker man with glasses to help me. He was very helpful and sincere. However, Mary looked annoyed and said she was the manager. I was completely shocked. I was disappointed that the manager does not know anything about her job or the product. I am disappointed with this being the first prada store here. I have shopped at prada for almost 12 years now. Don’t waste your time, shop at nemains and avoid Mary. Or if you want to be entertained ask her what prada sells…