Plumber Tom

Atticus was professional, fixed everything and explained it all well. My sink is working great now and he even explained things I can try on my own next time. I called on Friday and they came first thing Saturday morning. Would not hesitate to use again.

Responded to our call in less than hour, was able to fix our shower at a reasonable rate. Will definitely use in the future

The only reason this place has that many stars is because they bump up the price per job and then ask you to write a good review in order to get a discount. There are plenty of great plumbers who provide even better service with better prices.

They came, they saw. They detected the issue with our leaky ceiling and then kindly came back to repair the dry wall in the closet they had to go through in order to discover that it was bad grout in our shower. Atticus and Octavio were so professional and kind. I will definitely hire Plumber Tom again for any further emergency plumbing nightmares.
They even re-​hung our closet curtain rod. YAY! Thanks a million guys now we can avoid a huge mold issue.

I called plumber tom after seeing all of the five stars here. I also want to add I called quite a few other plumbing companies, and most couldn’t see me the same day.
PT was at my house within 90 minutes, which is truly genius!
I spoke to Billy over the phone and explained the issue, my toilet was backed up and I’d tried using a plunger to fix it myself, didn’t work. I was also seeing some issues in my shower being clogged. They explained that the standard fixed rate is $ 99, but of course if they find issues that go way beyond the average job it could be more. If they couldn’t fix the issue they’d charge a smaller call out fee of $ 49 and be on their way. Fair enough, I wasn’t expecting to be charged $ 99 if my toilet needed dragging out and replaced!
I was given the clear expectation that the job may cost anything from the call out fee up to $ 200!
The job was a standard clog that required my drain top being removed and some hair taken out. I was charged the fixed $ 99 fee. Nate was super sweet, down to earth and informative throughout.
I’m very happy and can shower and use my loo with ease again :-)
Would definitely recommend. 5 stars.

Awesome service. Very responsive. As an out of area owner, my tenant needed help with a plumbing issue… I called Plumber Tom and it was all taken care of. I would totally use Plumber Tom again!!! :)

They did an excellent job with fair price. Highly recommended for next time !
Thanks

Called Tom Plumber and was extremely happy with their service. Nathaniel came by promptly and fixed the issue quickly. Would defnitileyy refer them to anybody in need and call them in the future if needed

My elderly father had a very old, water-​guzzling toilet that was tormenting and embarrassing him by refusing to flush consistently or completely. It occasionally overflowed because he couldn’t remember how to stop it or move quickly enough to avert disaster. Because of his very limited budget, he didn’t feel he could afford to call a plumber. let alone get a new toilet.
When it finally flooded and ruined the wood floors of part of the house, we called Plumber Tom. The person who handles the phone was extremely courteous and professional. They scheduled the appointment and texted updates to inform me who would be coming out and when they were on their way.
The plumber who came was named Atticus, and he was very courteous and kind to my dad. He evaluated the situation, and explained that in this case the existing toilet should not be salvaged — a new toilet with flushing power and a smaller tank was the best solution.
He came back the next morning and removed the old toilet, snaked the drain, and installed an ADA-​height toilet — and not a cheap one! He chose an excellent brand that he said he trusted. And I was surprised that the toilet and other materials were so reasonably-​priced — I could not have done better had I gone to Home Depot and gotten the toilet myself.
My dad couldn’t not be more pleased. He says he realizes now that even if the old toilet were working properly it would never have flushed like the new one. This has taken a huge source of worry, distress and embarrassment off his shoulders.
Plumber Tom gets five stars for professionalism, organization, courtesy, and reasonable prices!

Positives:
We were able to get a same day appt.
We really liked that the plumber called ahead to notify us that he was running late.
He did a great job replacing the pressure regulator and upgraded the pipes and connections.
Atticus was super respectful and nice.
Confusing:
Pricing. It’s hard to figure out how they figure out their rates. I read some review from Dec. 2015 that said it was $ 90 an hour. The websites states, «We try to stay within a flat rate and would rather do the extra work then make you pay more.» On the phone someone quoted us $ 99 labor to change the regulator. When Atticus arrived, he said it would be $ 150 ($ 100 labor + $ 50 service fee). In the end he gave us a «discount» and honored the originally quoted price. Parts were additional.

So I got a pink slip from SDG&E yesterday about a aluminum hose on my hot water heater. I called Plumber Tom and he said he could send someone to my house today??? Are you kidding me? Wonderful. Nathaniel showed up on time and check out what I needed, quoted me a price and is now running to get the part. This is the best service ever.

I needed to replace original shower valve in my old house. Found Plumber Tom online with great reviews. I called early afternoon and was able to make same day appointment! Work was completed as quoted and professionally done. I would highly recommend Plumber to anyone in need of plumbing work!

Nathaniel did an excellent job for me. I needed a plumber last minute and Nathaniel scheduled an appointment that same day.

I called at 4PM today to have a plumber come out for several issues-​my hot water was not working in my shower, a leak under the bathroom sink and the knob falling off my faucet in the kitchen. Not only did the guy show up within an hour-​with no extra fees for after hours-​he fixed everything on the spot within an hour. It was a great rate and I needed it! Thanks so much Nathaniel! I will recommend you to everyone I know! Thank you!!!

Nathanial from Plumber Tom communicated with me when he could arrive and was on time. I had 2 plugged sinks which of course, like all plumbing jobs turned into not just a fixed clog, but a plumbing repair as well. I had already turned away one of those other plumbing companies who wanted to charge me twice as much just to fix the clogs than Nathanial charged me to fix the clogs and repair the pipes! Nathanial worked quickly, efficiently, and cleaned up when he was done. Thank you Nathanial!

Nate & Atticus did EXCELLENT job repairing the plumbing under my sink. I was having dish washer installed and found out the valves under sink were in need of replacement. I called Plumber Tom and the answered promptly and had their excellent plumbers onsite within a few hours. Fast, Affordable and Excellent customer service…

Nathaniel showed up and clean the drain when he put it back together he notice the pipes may leak and was up front about it. They did and he try to make it work however the pipes need to be replaced and he did an excellent job on the rebuild with some assistance from his co-​worker. I can’t remember the gentleman’s name. In the end we were completely satisfied with the results and we would use them again
Tim on Dallas in La Mesa

Great service at my restaurant! Nathaniel did a great job, he was very professional and got the job did quick and efficient! I would definitely recommend them for any issues I have in the future.
— The District Team

These guys were great. Did a same day sink fix and they did a great job and had very fair prices. The two guys that showed up were also very nice and communicate.

Called up Plumber Tom last weekend to get some drain cleaning done. I called a few places and they were all closed. Plumber Tom, or should I say Nate, came within the hour. Not only was Nate finished within 30 minutes, but he made the experience a memorable one with his outgoing personality and excellent customer service. Highly recommend Plumber Tom to anyone in need of quick and easy plumbing services.