PetSmart

They never have fresh reptile food. All the worms in their fridge are over 2 months old and dead literally decaying in the containers!!! disgusting!!! They dont even bother to thow them out. NASTY. Very inconviement as this is the only petsmart that supply night crawlers.

I love coming to this store. Allison was helpful, knowledgable, and all around wonderful! Jasmine in grooming does a fantastic job with my pup. She adores him and is soooo good with him! Beyond pleased.

All the employees I came into contact were friendly and helpful. As soon as I walked in the door the cashier at #1 said «Hi, Welcome to Petsmart» with a smile. As I walked the aisles another employee asked if I was finding everything alright, and gave me clear directions to find what I needed. As I went to the registers, 3 were open but only 2 had customers. The guy at the third greeted me on my approach and walked with me to his register, then gave me directions for the tag machine I just got tags for.
Overall, everyone was friendly in a genuine way, instead of a «my manager told me to» way. Wish I didn’t spend $ 50 on 2 collars and 2 tags, but it is what it is.

My husband and I LOVE to bring our Brewsky here to get pampered! Brewsky is papillon chihuahua mix so he can get hairy and everytime we take him in he comes out looking more handsome! The girls here are very sweet, friendly and professional! We have never been disappointed.

It is beyond aggravating to call a business only to have the individual answering customer service questions have such poor English that they can not even answer your questions!
I have no more information now than I did after 20 minutes with this lady in the groomers!
Manager — please reevaluate this. If the individual can not understand the customer, please implement a policy where they hand the call off to another employee.

This started as a not great review but turned into an excellent one. I took my German Shepherd here for a flea bath. I asked for a flea shampoo over the phone while making the appt and when I dropped her off. We were a little early to our appt, so the person checking her in was not the groomer who did her bath. I’m not sure where the miscommunication was, but she didn’t get the flea shampoo. A went back a few days later and asked to talk to the manager. I explained and showed him the paper where it said «oatmeal shampoo» and he was on top of it. She got another bath at no cost and everyone in the salon was very kind and accommodating. Usually, when a customer complains and gets something for free, there’s a begrudging acceptance of the situation. Not so here. Everyone I dealt with was very professional and kind, even enthusiastic to make it right. They even said my dog was a sweetheart — which she totally isn’t. I will definitely use this store again.

My lil Chinese crested loves coming here, she’s always excited to see everyone.
The groomers here are very nice and helpful, especially when it comes to clipping her nails bc she just doesn’t hold still, so they have alot of patience with her.
No appointment needed to get her nails clipped, but for a groom n bath gotta make an appointment.
The store is very clean and open, easy to find things and look for the clearance stuff great buys!
They always have her prescription food in stock, but they tend to give us a hard time with the rx number… we wouldn’t buy it if we needed need to give it to her.. So just punch in the number it works, don’t argue with us so much.
The food is reasonably priced, I try to use coupons and catch the sales when I can.
The Banfield vet, we found a different vet, bc they are extremely expensive and the wait is very long even with an appointment. Plus they like to tack on extra services when you don’t need them, they’ll make you believe it. Our vet now is great and doesn’t baloney us around.
The store is great convenience and has her doggy food.
:)

Just left and I’m completely dissatisfied… I purchased a duck toy for my dog 2 days ago. She played with it for a few minutes and both wings were torn out. She didn’t rip the fabric but the stitching on it. Clearly it was a manufactured defect because my puppy doesn’t tear up toys like that! They said that dog toys are meant to be torn up. And they typically only accept return toys like Kongs and such. I get it but they should last a little longer than a few days. The manager allowed me to return it but be careful! We will be going to our regular store-​petco-​where we haven’t had any problems returning items… We have returned multiple toys to this store that my dog either didn’t like or she ruined too fast.

I’ve taken my dog to other Petsmart grooming locations before, but this place is just horrible. I’ve taken him here before and received good service but this latest time ended with one less customer.
I had a 2pm appointment. Dropped him off and left. Was told ready around 5. They forgot about my dog!!! It was 7pm and I’m wondering WTF is taking so long. No phone call. So I called and asked. The literally sounded like «oh uhhh yeah he’s ready». I paused and the girl again said «uhhh yeah» Almost as if she just got done surfing at the beach or taking a bong hit! Mind you they close at 9pm. Were they going to leave my dog there overnight??? I get there and there were only 2 employees working, not doing anything, counting down until closing time.
On top of all that. My little dog comes home with insect bites all around his belly area and a couple of places on his back. Do they not clean their cages? He didn’t walk in there with them.
Also that Banfield location sucks. We got to Kearny Mesa Veterinary. They have geat client services.

I scheduled a grooming appointment several days in advance but on the day of the appointment, just two hours till the time the appointment was to start, I receive a phone call from the grooming department to tell me that they have to cancel my appointment. That is horrible customer service. Is it really that difficult to have more than just one person capable of grooming my dog? If their current groomers are that unreliable and incompetent… I’d rather take my business somewhere else.

I knew there where 100 reasons to choose Petco over Petsmart and I found reason #101! Heading away for the weekend I booked an appointment for my kids to get groomed. I was quoted less than $ 40 for the both of them over the phone.
When I arrived I was greeted by many smiling faces at 7:30am! That was the good part.
I was told that the quote given did not include nail grinding so I paid extra for that and extra for teeth brushing. The groomer said I should upgrade to the better wash that includes all of that and the better shampoo.
I paid extra to have my long hair dog trimmed. They were going to trim her sanitary area and feet. When I went to pick them up, they told me that she snapped at the groomer on the 1^st foot and they couldn’t do any more… You cannot tell me that is the 1^st time! And the only sanitary part of her trimmed was her butt!
At Petco when they say sanitary they mean back of the back legs, entire under tail area and a little up the tummy. Also at Petco… I pay $ 70 for both dogs to look great and smell like cute little marshmallows! And they trim my dogs ears, tail, legs and feet!
At Petsmart, the girl grooming my dog told me she wasn’t licensed and could only wash…
In the end, I paid $ 90 for service I never received and was told I could not simply pay for the lesser service I received! And neither dog smelled or looked like they had just been groomed! I feel I like I was completely taken advantage of!!!

This PetSmart is the closest to my house, so I used to shop there fairly regularly due to my large menagerie of pets. The store is well stocked with a large variety of products, the aisles are kept clean. Sometimes an employee is walking the floors to offer assistance, but not often, and more often than not they do not offer help of any sort.
I am quite capable of tossing 40 lb boxes of cat litter in my cart, but am a middle aged woman, so am surprised how often a floor walker will just keep walking as I am putting heavy items in my cart. The two occasions that I have asked for help for an item not on the shelf, I was responded with open mouths and «I dunno».
The worst experiences I have incurred are at check out. Employees talk amongst themselves and do not speak to customers while checking out. I would prefer to be asked if I found anything, or if I need help taking the 200 lbs of goods out to my car, instead, I am treated to a discussion about when the two women are going to dye their hair blue, or in another instance, a manager, yes, a manager, talked to the cashier the entire transaction about an angry customer.
Poor poor customer service. I can take my business elsewhere, and have. Amazon has many of the things I need for less cost, and while Petco tends to be a bit more expensive, the employees are trained to interact with customers. Occasionally I use another PetSmart location.

Just moved to the area and have been frequenting this petsmart to purchase dog food. Friendly & knowledgable staff! I recently got one of my dogs groomed by ally and I immediately sensed she was experienced and professional ! My dog was a little crazy when her nails needed to get trimmed but she knew exactly how to put my dog in a calm state and get the job done! My pup looks awesome and she did exactly what I asked ! The next day she worked on my other pup — again, she did a wonderful job !!! I will be coming here from now on to have the pups groomed by Ally! Highly recommend !

Never going back to the grooming salon here! First they messed up my appt so they couldn’t see me and had to reschedule me at 7am two days later. The two girls handled the rescheduling were fine. They were very apologetic and got me in. When I went to go pick up my dog the person that was there, Stephanie, was very RUDE. She will be the reason I do not go back. Her customer service skills suck and she had a lot of attitude. I have never had an issue before but one person will change it all.

This review is for the grooming dept only and not for the store because I’ve never walked in and had a pleasant experience with any of the staff here.
I’ve brought my dog here a few times and every time I get the same poor customer service regardless of who I am dealing with. It cost $ 50 – 70 to get my Yorkie of 8 lbs groomed here which is about the same as going to a actual groomer. The only difference is you don’t get the great attentive service you would get at an actual grooming salon. The people working here are always rude and unfriendly. When you ask questions or request a specific cut they get upset and look annoyed at the fact you even asked. I stopped bringing my dog to get groomed because I wasn’t happy with the hair cut he received so I just bring him in for nail trim, teeth brushing, and ear cleaning now.
I recently called and spoke to Jenny. I had a few questions regarding their walk in services and wanted to see how busy they were to see if it was a good time to bring my dog in. On the phone she was really rude and short and just kept saying «I don’t know». She seemed unwilling to answer my questions so I decided I’d rather pay more and take my dog elsewhere.

My review of PetSmart while I do go there for products is specifically for the pet training services they offer. We have a 15 month old Golden Retriever who started taking lessons when he was eight weeks with Amanda Quinones at the Santee location. Amanda was transferred to the location on Aero Drive so while the Santee location was closer than the Aero drive location we have been so impressed with Amanda and her dog training classes we transferred to another store just to finish our training with her. (Our puppy just completed his advance training last might).
Amanda is extremely kind, knowledgeable and helpful and her love of animals comes through in her training. We were extremely lucky to have met her and will continue the training process with her for our dog.
If your dog is in need of training I highly recommend Amanda.

I’ve always loved Petsmart and so happy that this one is close to where I live. I much prefer Petsmart over Petco. Since I have a couple of neutered male cats, I have them on prescription Royal Canin SO since one of my cats tends to develop crystals and the prescription food helps prevent them. I wish their grooming station was in the back, however. My daughter would bring her dog to be groomed here if the groomer was in the back. She is terrified that her dog would escape and run into the very busy parking lot if she brought her there… she saw that happen at another Petsmart one time and she still has nightmares.

This is the location we usually frequent to get our shibas their kibble and treats!
They carry a pretty good variety of blue buffalo, which both our dogs love. One has food allergies so we had to find a brand that was grain free and had a great reputation of using only the best ingredients. Not very many places carry this brand or carry a very limited selection.
The employees here are so kind and love treating our furry babies at the register. So much so that they are already in sitting mode attentively waiting for it when we’re checking out.
Parking could be a pain sometimes with the walmart and dollar tree patrons, but it’s not too bad.

Located right off the 15 freeway, in a medium-​sized shopping plaza next to Walmart. This PetSmart is the biggest location I have ever been to. It’s huuuuge, warehouse-​like, with lots of open space. Like other PetSmart stores, they have a huge selection of pet food and supplies for dogs, cats, small animals, and aquatics. I especially liked their pet bed & kitty tree selection. They had a lot!
Parking, however, is poor. They have a huge lot but they share it with other shops and it was pretty crowded.
However, they get bonus points for having dog adoption events outside & a kitty adoption center inside their store :) Meow!

This location is kind of icky. I thought at first that they were going through a remodel, but then I realized that, no — that’s just how their floors look.
Ew.
At least they have a good number of helpful employees, and their «Oops! Stations» are placed in the open and easy to find (I don’t know what it IS about these stores that make my dogs have to poo in the aisles, every time!)
We didn’t end up buying anything, because they didn’t have the one item that we were looking for, but we did get some good help from one of the employees. Though, I don’t know if he was a PetSmart employee; he was wearing a Blue Buffalo polo shirt. I’m not sure how that works.
We have bought items for our spoiled mongrels from this location in the past. Their checkout location is kind of jankety, as it’s kind of squished and seems small, but they don’t usually have a problem getting people through.
Friendly staff, fair prices and typically a good stock… I’d just like it more if the store didn’t look, feel and smell so run-​down.