Petco

These people are jerks. I was treated like a druggie because I asked for tetracycline for my pet’s bacterial infection. She literally looked like she was going to call the cops because I asked for it.
The clerk didn’t even know what tetracycline was, had to call it in, and then sniped that people had been abusing it so Petco decided to go natural. Seriously? Did she think it was pain meds?
Beyond having to wait almost 20 minutes to find someone in the store to speak with, I got bounced around all over. The in-​store «vet» office gave me a list of vets!?! So something that used to cost me like $ 6 is now a vet visit and prescription that can add up to over $ 200? She said it was because of antibiotic resistance ??? Really? So dog pee is getting into the water system and all dogs and fish are now resistant to tetracycline? BS
Basically, anything you buy in this store is crap, especially the medication or vitamins. What they are selling as antibiotics is severely watered down tea tree oil. Should be illegal.
The pic of the dead fish below says it all.

I have been coming to this Petco for many years, for my dogs and fish. They always have the supplies I need in stock. however the customer service… SUCKS. Today my wife went there to get a dog house for our new dog. she went to the counter for help and they paged overhead for an associate to help her… then they paged a second time… then my wife hit the assistance button a few times… NO ONE SHOWED UP UNTIL SHE FINALLY GAVE UP AND LEFT. I spoke to Ken the manager and he said he heard the page and when he heard it the second time he finally came out of the office to help, but by then she had left… Little advice Ken. you are the manager if you hear the page the first time then get off your ass in your office and help the customer… CUSTOMER SERVICE. I wont come back to this store again

Michelle did an amazing job grooming my cat. She was sweet and my cat came out looking better than she ever has. Michelle is fantastic at what she does. I’ll definitely be back.

This Petco is not the first Petco I have purchased goldfishes from, and it will not be my last. Well, scratch that thought. This Petco is somewhat more of a stone’s launch away than a throw, so like I have said, it won’t be my last, but I just won’t visit so frequently. Spice is the variety of life. Back to my purchase. I bought goldfishes to feed my two turtles, Dante and Molly.

I came into this store to buy a seat cover for a birthday gift for my father. I asked the cashier how I could claim my petco pals reward points and he explained with a very rude attitude «with the card» I asked what card and he replied «the one you just used.» Obviously the only reason I was confused was because I just used my debit card and there would be no way that my petco rewards could be on there. When I asked him again he bent down, put his elbows on the counter and sighed as if he didn’t have time to answer my questions. I’m highly annoyed with this store and I will NOT be returning. Customer service is awful. The only reason I’m even giving them a star is because they are one of the better stocked stores with a higher inventory of products.

This Petco has a huge selection of Aquatic freshwater fish. They have reptiles. They’ve got small animals. They’ve got a vet clinic and a dog/​cat grooming department. They price match Petsmart and other local stores. So, I’ve never had a problem getting the best deal in town here. The staff is very tiny, but most of the people working absolutely love animals. Some here are definitely more informative than even Google. I try to shop when it’s not busy, because they are understaffed. The quality of the service is most important, but I hope Petco realizes they need to actually have staff to serve us.

I come here every now and then.
Every once in a while I come in here to grab some doggy/​pup stuff. It can get a little busy here so beware and be patient! I feel like they could use more cashiers perhaps?
I came here about a week ago to get a travel luggage for my little puppy so I could put her in it while I’m driving far and EVERYTHING was so pricey): But THANKFULLY I asked someone to help me and we kept scanning different bags and I found one for 50% off! Sherpa brand. WHAT A STEAL only $ 20 instead of $ 40 (:
The prices here are def more expensive than petsmart and other pet places I have been to. I only like coming here when I know there is a good deal going on.
I have came here a while back to get my pup his shots and they are pretty good at it. With my new gal (pup) I decided not to take her here because I wanted her to have her own Vet to go to and that way we could build a relationship for her!

I am a regular here because petsmart is to far from my house and I adopted my cats here. I have a pals card because it’s very helpful cause things are very expensive. Most of the time I like their service but today the cashier was an older lady and she couldn’t just focus on me (the person she is ringing up) she was talking to the couple people behind me and she wasn’t making anything very clear or having direct eye contact which is very annoying then when I asked if she charged me twice she laughed as if it was a stupid question. I get it it can get really annoying but treat your customers alittle better especially when you see me like 3 times a week. Clean place and always fun to come into wish it could be alittle cheaper.

Arrogant and non-​motivated employees!
I asked some help to buy a fish to one of their employees who is an short fat white male with beard. He asked me wait near the aquarium and he did not show up for 20 minutes. I will never shop again here…
very humiliating experience!

We’ve stopped in a couple of times the past couple of days. Just got a 3 month german shepherd & spoiling her. Hubby bought about $ 200 worth of dog necessities, the day we got our puppy. A couple of chew toys, one that’s chicken flavored. Two rope toys, which she loves to play. Even a star wars Chewbacca that she sleeps with haha!
I went yesterday to buy some shampoo. Not really sure of what to buy at first. Did some research online & read the reviews. Ended up getting her Burt bees shampoo + conditioner. She’s been itching so I am not sure if its allergies or bugs. The review that I read said they had the same type of dog & recommended this.
No staff around to ask any questions. Most of them are at the register.

I would like to say they need to train some of their employees better. One of their employees missed led the usage of water conditioner and did not instruct the correct amount of gold fish in a small tank. It caused my 7 gold fish dead on the same day when I bought them. Although the other employees helped out the situation later when I complained about it; however, the lost of so many fish live at a time was still a bad experience with them.

First I will play catch up on a past grooming experience…
My Meeko ALWAYS poops when I take him to the groomer. I guess it’s a nervous poop… Smh either way it’s embarrassing. In th past I’ve had to ask them for a bag or paper towels to clean it up… Some will just tell me to leave it and they will take care of it– I can’t let them do that, especially when there are other people coming in with their pets and children as well. Yick. So I like to take care of it right away. Again… It’s embarrassing lol. At this location however, she got me a bag and paper towels with a spray cleaner immediately! It was so nice not to have to ask for the obvious. I appreciated that! She came and swooped Meeko in so that I could clean it up instead of trying to balance my dog and the mess. Oh and nice job on the haircut too lol asked for #7 throughout, clean up ears, shorten tail and small teddy bear face. PERFECTION!
Today I went in to take advantage of a couple of coupons since I am an avid couponer. I am trying to use the food coupon on something for both my dogs and my foster pup. Browsing thru the huge variety of foods (crazy how many there are). Anyway, an employee came through the back doors and scared me to death– his name was Aaron H. He was extremely informative and totally changed what I thought I knew about dog food and offered me even more coups! I ended up paying $ 1.99 for a 6# bag that was $ 14.99 lol yay! Anyway– if you ever need anything WOW Aaron will tell u everything you thought you already knew and then some! Thanks!

Scheduled an appointment for pet grooming. We show up and while filling out the paper work, I’m told that my dog is too old for service. She is a rescue dog, so I don’t know exactly how old she is but I estimate her to between 12−15yrs old. Shes in excellent health with no risk or concern for being groomed. Their cut off age is 14 yrs old, there is no mention on their website and no one mentioned the age restriction when I made the appointment. I am not impressed with their poor customer service and ridiculous policies.

Perfectly adequate for your pet’s needs. They don’t carry my dog’s food, but that’s because she eats hippie food that’s made by a company that doesn’t like corporations so it’s not Petco’s fault. They have everything that my dog needs besides her food. This location could use a little update, but they’re right around the corner from me so it’s convenient.

Level 2 wrapped up near the holidays, thought I’d give an update about it.
Level 2 training involves some more advanced tricks and involves learning to do some of the basic commands outside of an isolated area. This means that the pups can move around the store. Level 2 is also kind of a base for the AKC good citizen test that you can do if you’d like, but that is a separate enrollment/​training/​test.
We learned how to stay while other dogs wandered by, stay while people came up to your pup and pet him/​her, and to recognize the voice of who gave the command (meaning only dog-​mama can release you if dog-​mama is the one who said «stay»). We had a second dog in our class. Also practiced «stays» for long amounts of time (30sec to a couple minutes).
I think it’s good and helpful if you have at least 2 – 4 dogs in your sessions because you’re dealing with «distractions» so you need more of them in the store to provide that. Felicia was sweet and helpful as always. When your dogs graduate, they get another giant bag of treats from the treat bar!

I wanted something close to work and I was so lazy to give my little Chanel a bath so I took her here. They were able to give me a last minute appointment. I hate how her hair costs more than mine. Owning a dog is so pricey! It’s still $ 53 for a full service bath. A little bit of trimming, some fancy shampoos, nail trim, and teeth cleaning. I decided to get that full service bath because of the nail trimming and teeth cleaning. My other place is full grooming and hair cut for about $ 55 but it’s near my house and not by my work. Supporting local businesses is a better way to go.
Anyways, they called me and told me she would be ready in 5 minutes. So I drove over which was over 5 minutes and she wasn’t ready. Really sucked because I ended up spending more inside the store. I wish they could take payments inside the grooming area but maybe they plan it that way so you buy random things your dog doesn’t need. They put these little red bows on her. She looked very fluffy afterwards. They did a good job with cleaning her but she does seem a little different since coming here. Her teeth isn’t clean either. She is normally a house dog but now just wants to stay outside in the cold. That’s not like her. I don’t think i’ll bring her back. Very pricey!

There’s nothing more irritating while shopping with incorrect/​misleading price signs and managers with terrible customer service. I wanted to purchase six or more greeting cards in the clearance section, clearly marked «AT LEAST 75% OFF» but were only tagged 50% off. When I went to pay at the register, the manager Jessica said they were priced as mark even when I explained the sign said otherwise. No, I did not move the 50% off cards to the 75% off card section. As she stated, they were in the wrong area because there was no more space.
There’s no shame in wanting to save money and expect the prices as advertised. I wasn’t planning to send Christmas cards this year and thought with the sale, I could. Jessica agreed that the sign was misleading, incorrect and still did nothing about it. I will continue to refer people to other stores.

I love Petco.
Every time I have been here, all of the staff is super friendly, very knowledgable, and they always have what I need!
I remember when I first got my bearded dragon from here, the associate was able to give me so many pointers and tips. He set me up with the right supplies, my perfect little baby beardie, and all at a decent price!
I would definitely recommend anyone to come here!

This review is based on their obedience courses.
We had a great experience here with our puppy! At first I was disappointed that he was the only dog in class (we wanted to socialize him) but our 4 month pup had a LOT of learning to do so it was good he was able to get the one on one attention. Felicia was great and customized each class to his needs and what we wanted him to learn. I found out that almost all their courses are one on one. That’s an incredible deal: $ 120 (or $ 100 with coupon) for 6 personal training sessions! Felicia did a great job with our dog and I was surprised how much he learned in such a short time. Plus he loved coming to class and it definitely wore him out. I definitely recommend their obedience classes to any pet owner at any level.

Great vaccination clinic. The staff is very efficient and welcoming. They have a straightforward check in process. Once registered future visits are a breeze. There is usually a bit of a line so be prepared for a wait. Nothing crazy just usually a few families ahead of you. A good experience. We will be back.
Warning: Stay clear of the store manager. She has definitely selected the wrong career path. She should be a non customer facing environment.