Pep Boys Auto

Always experience great service and helpful employees (like Jesus, who was super efficient, informative, and friendly even though it was nearly closing time when I showed up without an appointment) — I will def continue bringing my car here!

Went in for a smog check that was supposed to take 20 minutes. After an hour I was told their connection was bad and machine wasn’t working so I had to go somewhere else. What a waste of time.

Making appointments here are pointless. They’re as good as walking in with 5 ppl ahead of you because the time it takes to get an oil change takes just as long. Been coming here for years and each time I tell myself this is the last straw, but I keep coming back foolishly thinking it’ll be different each and every time. Just like dealing with a bad exgirlfriend, I’m finally going to be moving on to something better.

After much challenge in putting my 69 Cadillac Coupe together I finally found a reliable shop and Mechanic that cared for my project, and from day one they have charged fair rates and always have responded well on secondary checks. This place is a
bout CUSTOMER SERVICE SATISFACTION. Jordan Dehaas is my mechanic there and he could not be a nicer guy with more ingenuity and savvy to fix cars well! Classic car enthusiasts specially and all car owners should check them out! Never leaving these guys! Josh, Tou, Mark, in service department are top guys also. Thank you so much!

Eddie, the parts manager was such a great help! He assisted me with picking out the correct battery and went above and beyond your standard customer service! I am extremely thankful for his help, it is very much appreciated!!!

I took a half day at work so I would get a smog check on my car so I could then get it registered at the DMV. I dropped it off in the garage at Pep Boys and they told me to wait inside for it to be down. Over an hour and a half later I asked how much longer it would take because I have never had a smog check take longer than 20 minutes. After the service agent went to check on my car he told me that the smog machine wasn’t working and that they could not perform the test. They wasted almost two hours of my day, I was unable to get my car registered at the DMV, and now I have to take another day off from work to get this done elsewhere. I wonder how much longer I would have waited around for nothing if I hadn’t gone up to check on my car. Very disappointed.

YOUNG is an amazing service rep! Always friendly and helpful. Works hard to make your experience easy and quick. Does not push unnecessary repairs or «sell you up.» I appreciate that and it makes me a loyal Pep Boys buyer.
Tony the Manager went out of his way to get me seat covers the same day that weren’t in stock.
These are guys you like to deal with, highly recommend. Matt

I started my Christmas vacation off having car problems. I was refereed from my cousin to come to this location. I must admit that I was not to keen on going to PepBoys based on experience I had back home in Alabama but when I arrived, I knew it was different. I was greeted by a gentlemen named Josh, who was very knowledgeable and took the time to explain in full detail what the situation was with my vehicle. He made me feel like I was really a valued customer. He introduced me to the Service Tech named Vince, which was also an AWESOME guy! I knew my car was in good hands. They got me in and out in no time! I’m definitely going to refer all my friends and family to go to this location because those two guys are the BEST!

Sam was my service agent and he helped me so much! He saved me money and kept me updated on how long it would take. Jordan was the mechanic and he finished an 8 hour job in less time.
I felt well cared for and safe. I would take my car here any time.

Awesome… Josh, Young and Tu always get me in and out fast, their techs are always spot on and the prices always competitive. Thx guys!

After getting a flat tire that required towing I found myself in need of a specific tire for my car. I made the first call to this Pep boys and Josh answered the phone. Josh in service was so helpful and gave me all the information I needed. I had my car towed to that this location and they were able to complete my tire replacement in a time efficient manner. Josh provided me with excellent customer service! It’s good to have someone a helpful as him in a time like this when you are a little stressed, did I mention it was almost closing time.

Waited two hours for an oil change!!! They were fully staffed and only 4 or 5 other customers were waiting. All the other customers seemed frustrated as well. Next time I will just go to Valvoline instant oil change.

Got my brakes done here, Josh is a very nice employee. He treated me very well. Hate having to spend $ 800 for a new brake job but it was necessary.

I go here about once a year and this time it was to get a smog check. I called around and they had the most competitive prices. They saw me within 20 min and I was out in 30 min. Fast and professional service.

Very good mechanical location. Hai performed such a wonderful job! Thai Time 3 in walkable distance to have food while waiting. Good place to put a pep boys

Every time I have an appointment here I have to wait forever. I called before my last appointment to see about the wait time and they said it would be better to come later, without giving me a specific time.
I decided to just go in this evening to get an oil change without an appointment. Sunday evenings aren’t that busy. It was about an hour before they closed so I thought I would give it a shot. Well, there were maintenance guys standing around and plenty of space for my car to be worked on yet I was told they were swamped.
I will not be coming back here I will find a place that honors appointments and that values customers.

I just spoke with multiple people on the phone for this location: first the general store clerk (who was very kind and helpful) who the transferred me to another clerk to dither answer my question about car batteries (who was also just as helpful). I was quoted the price for a battery for my car: $ 130 + core deposit (fee for taking my battery)?
Then since I had a question about installing a battery, I was transferred to the service center. A lady answered the phone and began giving me info. I wanted to get the cost for installing a battery. At first I was told $ 172.83 for the entire package. I asked for a breakdown of what this included and was told it is for the whole install package for a battery plus a 96 month warranty. This seemed a lot and I felt like I needed a little more info. So I then asked for the cost of installing a battery by itself. I was told it is $ 15 — however they will only install batteries bought from their store. It is essentially the same cost to get the battery separately and the install separately as it is for the whole package.
It seemed there was some information missing so I asked what the breakdown is of the $ 172.83.
The lady began to get frustrated by me siny asking these questions. However, I simply wanted to know what was being left out. I asked what the rest of the cost is if I subtract the cost of the battery $ 130.99 plus install cost of $ 15 plus core deposit of $ 15. It didn’t add up to $ 172.83. She then told me there is also the cost of not dropping off my old battery — that makes it $ 172.83.
Why would I keep my old battery anyways?
She continued to get more frustrated as she told me that if I give them my old battery, the whole package will cost $ 157 if I give them my old battery. Okay, there we go. That’s the info I wanted in the first place. Alas, I got my answer after having to prove and ask multiple questions.
I encourage the people in the service center to be a little more patient when people kindly ask questions on the phone I instead of getting frustrated easily. That will make it more desirable to get cars services there.

I bought my first car, a 2010 Honda Civic in July, 2013. Many of my friends suggested to visit Pep Boys for regular maintenance and oil change. My first two experience here were not very good: they would tell a different amount for oil change and then charge almost double for it. Then you argue (with 5 more customers around) and they will finally give you some discount on already inflated price.
I shared this concern with pep Boys customer service and the manage from the store called me next day to check. His name is Young. he is the manager at he store and I had never met him on any of my previous occasions. He heard my concerns and advised me to visit once agin and let him take care of service tis time. i wanted to get the tires changed and he gave me a great deal on the tires and took care of the procedure personally. I had no room left for any complaint.
I would suggest that if you plan to go to this store, insist on talking to Mr. Young and i am sure he will do his best to provide you the best possible service.

Note to self — listen to my own advice. I will never use pep boys for more then my free tire rotations.
This morning I walked in for my appointment and asked for the $ 19.99 weekday oil change special. The gentleman, Mark Cervantes, proceeded to ask what kind of oil I use. I informed him that I use synthetic because my vehicle is not yet high milage and is no longer low milage. I waited for an hour, typical, and when he went to ring me up it cost me $ 80! Um, so much for the weekday special. When I asked Mark why it was so much he informed me because I opted for synthetic blend… um no Mark, I wanted the $ 19.99 weekday special.
Obviously his ears don’t work because he would have heard me ask for that. He would have also not provided me with the options for oil, that is if he heard me. So now I’m out an additional $ 60 that I will never see again. I will be in contact with the manager about the poor customer service skills the staff possess, and I will be demanding some for of reimbursement.
This location is shady and will nickel and dime you around every corner.

Ok, update. Today I swung by to get a quick alignment and some parts that I had ordered online (a must if you want a 25 percent discount). My order was hand picked, and ready when I got to the store. They weren’t ready for me on my 10:00 am alignment appointment, but got into it after about 20 minutes– not bad in this business. I found everyone, including the manager, to be on their best behavior this time, being treated well throughout. It looks like some personnel changes have been made at this store, and they’re working. Big improvement.