Pep Boys

I had an appointment set for 3 p.m. today for an oil change and lube on my 2014 Ford Fusion fleet vehicle and was stuck here for 2 hours. This by far has been the longest wait time for a basic vehicle service. None of the employees advised me of any EWT or apologized for the inconvenience. Last time I bring my company business here.

0 (less than 0)
Terrible customer service.
Optimum time wastng
Edited this shit to be somewhat civil
Get some people who aren’t going to hire their cousins
Thank God I was on the clock and getting paid.
Never again,
DO NOT WASTE MONEY HERE
probably be alright if you speak spanish

I needed a window motor and a window motor regulator, and I expected to have to order them, but this Pep Boys location had them in stock. When I went in everything was clean and organized, and staff were very helpful. Expecially David, who was very professional and friendly, and he was able to answer all my questions and make sure I had the correct parts for my car. I was impressed that he was so knowledgeable and cares about the customers. As a result, the next time I need car parts I won’t have to think twice, I will definitely go back to this Pep Boys location! Thanks David!

Please don’t go here! I went to Pepboys because my check engine light was on and I had no clue what was going on. They ran the code and said my car was running lean, and then gave me a bill for almost $ 1300 for a tune up. I don’t know much about cars but how is that the problem? I asked them to fix the problem because I couldn’t afford that much, and they said no and basically said they couldn’t do anything unless I got a tune up and the coolant changed and the air filter changed. So I took my car home and my boyfriend came to look at it, he showed me the air filter and it looked brand new! He cleaned out the maf for me and the check engine light went away.
This place is a rip off. The guy wanted to check if there was a leak in my engine, so he sprayed the engine with water… Please go anywhere else but here.

Thank you to Sam and Jordan for all your help. Went in to get windshield tubing replaced. They were a great help.

What a screwball operation this whole chain is.
Good: selection and prices. You can shop online, use their promo codes, then pay and pick up in store for significantly lower prices than anyone anywhere.
Bad: navigating their website is a bad joke. Rife with glitches and errors and even when it works the search function is so lame you may never find the part you need.
I placed my order to pick up at this store but somehow it routed to another. The part was in stock here too but I was told I would have to be the one to cancel and replace the order online they couldnt simply transfer the pickup location. Which rendered yesterdays 25 off code invalid, today was 20. Okay still cheaper than driving to the other store. After doing so i then waited a half hour to just pay cash and get ot of there. First even though I gave the online order number (in writing!) The cashier tried to ring it as a new sale (minus the promo code discount) and charge me $ 15 more. Lucky I caught that. Then didnt know how to void that and just let me pay for the existing order. Then couldnt find the online order without calling up the original counter guy to ask for the note I had given him with the new online order number! Then had to SIGN twice a blank screen just to get my cash change back?
What am I signing for? He didnt know.
The whole thing instore, took one hour start to finish to pick up one part. The cashier’s attitude (he even said) well at least you got the part you came for. Low standard of performance FTW?
Every step of the way was bizarrely inept but the price was unbeatable and the store has lots of stuff the others don’t. So I will be back but ready for a time consuming adventure.
***edit*** after posting my review I read many other reviews and will point out evidence of just how screwed up this company is on a corporate, not individual store or employee level: all the reviews where the Unilocaler goes into great detail about the poor experience they had, have replies which ask that the reviewer contact THEM with DETAILS?
What, you can’t read it here, you want us to write It all again? You have a person who can respond to complaints on social media but can’t be bothered to forward the complaints internally to rectify issues, let alone make individual complaintants happy?
You want us to come out and fix your issues too? LOL.

As a girl clueless of auto mechanics, I tend to take my car to the dealership for any tune ups or hiccups because I trust my service guy there. Despite knowing it’s more expensive, I prefer not having to worry about being swindled because of my ignorance. Luckily, my boyfriend was here this time to help/​teach me how to buy/​change a new battery for my car, which we got from Pepboys.
The switch was easy, but the size was smaller than my previous one and we weren’t able to secure it tightly into the vehicle. I went back the next day and Mark from the service department was extremely helpful and kind in helping me replace the parts I needed and even put them in for me.
All in all, what I thought we be a whole ordeal was quick and it was easy. I feel confident I could do it on my own next time. And if I can’t, I’ll be back to Mark and the guys at Pepboys. Thank you for helping a clueless girl out! :)

Not Impressed, at all. I read the mixed, and not so good reviews before going here, but I was able to get an appointment for an oil change, and it’s so close to my house, it just seemed convenient. Well, next time I know convenience isn’t exactly the right choice when it comes to Pep Boys, at least for this location.
It was my second time going there. First time I noticed my breaks making a new noise, so I took it in before work. They let me know my car was fine to drive, but the rotors have cracks, which was the cause for the noise, but still safe to drive.
Second time going here, I knew the appointments could be long, as my first experience took half the day during the week. This time around I had a 9am appointment. We did some grocery shopping, called back to check on the car around 12:30, seeing as how they said it would only take about 1.5 hours. It wasn’t done, so they called back at 1:30 letting me know it was ready, and a few things that I could get work on. I called them back to have one thing fixed, they said it would be another hour. Luckily we live close, I called them back two hours later, and they let me know they had rolled down my window that I specifically told them not to, I even had blue tape covering it. It’s something I did not want to get fixed that day, if you roll it down, it will not roll back up, it needs a new motor.
After spending my entire day going back and forth to the shop, my car was finally ready. I was waiting in line to get my keys, and the man at the counter called me to the front to give me the keys and says we are good. I hadn’t paid yet, so I asked if he was sure, as I was a little confused. He said yes, so I walked towards the door, and then decide to go back and ask for a receipt for my records. I like to keep all the paperwork done on the car, especially if something goes wrong later, I would like to have a record, and not just walk away. Apparently he thought I had already paid, and because they ended up keeping my car all day, and didn’t read the note to not roll down my window, he wanted to give me a discount. So, he calls over his manager to request a discount, arguing in Spanish, he finally adds the discount, and then I tell him I have my coupon for an oil change as well… which was the whole reason I went there in the first place. He then said okay, called the manager back over to take the discount off, which upset me. Why tell me you’re going to give me a discount because you messed up, and then take it off because I have a coupon that your business emailed me; they are two different things.
Either way, I left very unsatisfied. My car was filthy on the outside, and I had just gotten it washed. I spent all day back and forth with them, only for an oil change. They ended up giving me my next oil change for free, which I can only use at that location. I wouldn’t mind going to another location that I’ve had no issues with, but why would I want to return to the same bad service. Not to mention, my car evaluation was completely different than what they told me over the phone.
Won’t be returning, don’t recommend unless you are going there to purchase something from the store.

Every time I need an oil change I come to this location. The customer service is great and they fit me in with a same day appointment if I call first. Sometimes it takes a little longer then they quote but for the most part they do things fast and efficiently!

Awful! My husband took our car in to get ONE tire fixed. There was a screw in it & was still covered under warranty. He was told by the guys working behind the counter it would take an hour & a half. No big deal so he decided to wait. An hour & a half passed. Nothing. Two hours passed. Nothing & the guys working behind the desk never came out to let him know what was going on. Others that came after him had come & gone. Two & a half hours passed. They finally said, oh let me check on that. Three hours later the mechanic that was working on our ONE TIRE finally came out to apologize & said he was the only one left. My husband finally confronted the manager. Manager had nothing to say except it’s free. Umm… thanks for nothing.

They did a great job on my brakes. The cost was under my best expectations after the rebate!

Jesus Garcia at the Service desk is great! Fantastic customer service and very helpful!

Marcos did a great job for us! Great service and quick turnaround!

Soo, this has been a really stressful visit.
First off, I DROVE my car into the shop on thursday night because there was a slight coolant leak and I needed new tires amd I wanted diagnostic test done. They assure me that the tests will be done on friday and I can come pick it up on friday.
After work on friday I go to pick it up. I talk with the guy for a good amount of time about all the work that needs to be done. I’m pretty happy with the service and pay my bill. I go to pick up my car and the guy hands me the keys and says goodluck. I turn my car on and the whole thing is shaking like crazy. Its no longer drivable. The guy seriously just tried to hand me my keys and hoped that I wouldn’t notice my car is complety fucked and the check engine light is on???
I go grab him, and he tells me to leave the car and that someone will work on it. I tell him ill be out of town for the week, he says fine no problem. (Friday night)
Its Monday now and I haven’t heard anything about my car. I call them and after they put me on hold for like 10 minutes the guy picks up and says my car is shaking because of the tires and that its not their problem. After me being insistant that that they need to work on it because I drove the car in and is no longer drivable he says no one has looked at it since friday but someone will.
I am really hoping they will fix this issue, but so far I have not been impressed… lets see how the rest of the issue goes.
****************************************************
So they did fix the issue, and for that I would want to give them 2.5 stars from the original 1. But they never told me what the issue was that caused the shaking and what they did to cause it. SO I’m capping this at 3 stars. Also the wait time when is a little excessive.

Consistently unhelpful and terrible service inside the store … I know the mechanics in back are nice and friendly, but the manager-​type guy will always tell you «No» before even finding out exactly what you want. He also treats you like you’re lying to him or trying to pull a fast one, such as when we needed to exchange a one-​month old battery there. And the register people are always doing you a favor. Learn your lesson and go down the street to O’Reilly. It’s worth the trip.

This is my Number 1 Pep Boys. Great customer service with any problem that can be solved. There are other Pep Boys in San Diego County that I would never go back to but this Pep Boys is the one to go to. Monday evening I stopped by for a replacement bulb for my blinkers and before I could bat an eye Mark had it changed and I was on my way. I also get oil changes at this location plus other problems that come up with my «new» car. When I had my truck this Pep Boys told me what problems I had (250,000 miles on a 2001) and there was never a doubt that they were correct. Mark thanks for your quick help! See you soon!!! If you are in Oceanside the Pep Boys on Mission near town is another great location!

There is no Pep in these guys step be prepared to wait your ass off as I did for a simple battery exchange, after standing around for an hour the tech comes out and starts to disconnect my battery and I said hey don’t you need to attach a battery tender to save all the settings etc? he looks at me walks back into the shop talks to his boss comes back out and said
«oh we don’t have one that will work with your car»
don’t waste your time or your money here

Every time I come here I am helped by this African American guy I always forget his name. I come in with my boyfriend and he always checks us out at the register. Hes always super nice and friendly.
I go here since its local and I pick up any last minute items for my car.
They also do tires here but I have yet to every change mine at this location.

Was there on Monday August 3^rd in the evening around 7pm. I wanted to get my tire pressure sensor light checked and waited around forever after being told I would be helped soon.
There was a blonde girl waiting around forever as well. I saw her get her green jeep back and clearly they messed something up on her vehicle as she pointed out something and was waiting around for several minutes.
Maybe they were understaffed that evening but I decided to go home and work on my hotrod instead of waiting longer.

I am sitting here after setting an online appointment for an oil change. The guy behind the counter tells me it will be an HOUR wait… for an oil change??? NOT HAPPY! Why set an appointment in the first place so I can wait an hour for a ten minute change?
*Update the counter person was very apologetic, it only took 40 minutes and they have me a decent discount because I had to wait. Good recovery pep boys. :-)