Penske Truck Rental

District Manager Robert provided excellent customer service for me. We rented our truck in Dallas TX and drove to California. While our truck was nearly brand new and in otherwise excellent condition, our air conditioning in our truck went out just 30 minutes into our drive. 90% of our trip was through the desert and we were in a terrible hurry so we legitimately didnt have much opportunity to have stopped and let Penske either A. fix AC or B. empty our entire truck and re-​load it. We got to El Paso at 6pm one night of trip and couldve stopped there at Penske or the following day in Tucson but it was hot and miserable and these are both border towns so I didnt trust my belongings to sit at a mechanic shop without me. I’d have had to sit in a restaurant and wait for repairs; just terribly inconvenient. But Robert made it right and gave us a partial refund of our cost of the truck. THANK YOU Penske! Will definitely do business with you again in the future!