Park Place Screen & Glass

My second experience with this store was not as great as the first one in 2011. The owner is simply unorganized and does not follow through with anything. It takes a few calls to get the him to show up at the house, a few more times to get the window ordered, a few more times to have it installed, etc. He doesn’t do what he says he will do. I sense he manages his day by oiling the squeakiest wheel.
His friendliness hasn’t changed. Seems like a good guy, so an extra star for that.

They were great. I was in and out with the glass I needed in 5 minutes. Nice lady at the front.

I’ve dealt with Park Place twice. The first time they installed shutters into a condo we own. They were late, but did a good job.
The second time was a much different experience. They didn’t return calls after I spoke with them directly. I had to call back several times to find out when my screen would be delivered. They didn’t show up to a scheduled appointment. I had to call them to see when they would be coming. They gave me a window of time, missed it, and didn’t call to give me a proper time. They took estimates for a window shade and said they would call with a price. They never did. I had to call them a week later, and they said they hadn’t heard from their distributor. No apology, no concern that they had left me hanging. When I expressed my concern on how they had dropped the ball on numerous occasions, and I asked if this was just «business as usual» for them
they offered only: «We’ve been busy.» I guess too busy for returning customers. Avoid this company. They are disorganized and don’t appreciate your business.

Our go to for all screens and windows for our house, business and rental properties. Fair prices, quick turnaround and friendly customer service.

The owner is a nice guy, and friendly but service there is terrible because of short staff, incompetence or for whatever reason.
Needed a shower door installed.
Practically begged them to come install it. Had all hardware and supplies there including drill bits for the tile. Told me «they would come look at it tomorrow». That didn’t happen. A week later said the same thing.
Went back inside after that and then told me it wouldn’t fit without even looking at it and couldn’t be done.
Seriously, I’m a contractor and developer and do this for a living.
After I heard that I called a referral and it was in that weekend within 1.5 hours.
Just piss poor execuses for this dated company.
If you ask me what plagues their business: zero organization. Paper and supplies everywhere, scramble for pens and receipts.
We will see if it makes it another 10 years

We came in looking for a piece of glass for our tabletop after getting a recommendation from Lowes. Glad we did. The man there was very nice and was able to cut us a piece that day. Only ten bucks too! We were there maybe a total of 10 minutes. Great place.

Went there and ordered some seals for a glass shower door. and was told it would take about a week and they would call me. They weren’t sure it would work but told me it was cheap enough to give it a try. Four weeks late I went back and they had forgotten to order them. So I tried again, and was told it would take about a week. The gave me a cost of about $ 14 for 6 feet. Two weeks later they call and say it’s in. I go to pick it up and when they finally find it, they say it’s $ 25. When I object they tell me there’s a minimum order. They could have called to tell me before they ordered it, but didn’t bother. So they still have it and no money from me and when I suggested that I wasn’t likely to get my glass needs from them, I got a «who cares» shrug. Not a great way to acquire a customer.

Happy to support and recommend this small business, which offers very good service and fair pricing, and no B.S. Work is done on time, correctly, and with a smile. Had to replace some vertical sliding window channel balances — obscure part — Park Place found them, ordered them, got them! They’ve also replaced windows, made screens for windows and doors, and generally made our repair jobs easier. Definitely our go-​to folks for glass/​screen installation, parts, repairs.

My windows were horrific when I purchased my 1927 home. Other companies quoted us ridiculous prices. Enter Park Place. They offered a product that replaced these windows. We are pleased as can be. They were tidy and perfectionists. They even cleaned all windows after they were finished.

Cat broke the big front picture window. Shopped around, but was happily referred to Park Place by SD Window and Sash, who doesn’t do glass replacement. I was concerned to read some reviews about delays or communication, but my experience has been absolutely fantastic. Prompt return of calls, same day measure and order, installed as soon as the glass was ready and the price was extremely fair and square. He called me more than once to keep me updated, and to arrange a convenient install. Total 3 day evolution. Would hav e been two if I was off work the day before. There are always folks who don’t get there needs met in every business, but this was FRIENDLY, EFFICIENT AND WITH GREAT COMMUNICATION. Thanks so much.

We had Park Place come to our home on June 16^th to look at three windows that needed repair. They were 20 minutes late to the 9am appointment… fine. Not ideal, but I understand previous appointments running behind and throwing off the entire day. Though he was quick to take a look and take measurements, it is nearly 2 months later and I’m still awaiting a call-​back on an ETA for the parts and repair. I emailed the following week on June 22^nd asking for an update (no reply) and have since called twice and am unaware if we’ll ever be able to repair our windows. On my last call on July 20^th, he took my number and said he would call back shortly with an update, but that never happened.
I really wanted to support a local business, but nearly 8 weeks without a resolution or update is ridiculous.

Horrible service-​I ordered a mirror-​they never got it in and never returned 3 calls. Patriot Glass was super-​I will never recommend Park Place Glass!

Did a good job on fixing the screens but not the most pro-​active customer friendly business that I have dealt with. Fixed 3 screens for a rental property that I own along with a window that is being replaced. Took multiple calls to find screens and confirm they were complete.

This place is mom and pop and people have put some negative comments, but they are only have a few workers but they were the only ones that were pleasant and understood what I was needing replaced without having to explain 20 times. Hands down the best service I’ve had since purchasing my first home. I hope I never break another 1920’s antique window again, but if I do, I’m going directly to Park Place. Thank you!

Great service, great business, affordable pricing! These guys installed a giant double-​pain window in the front of our house and have since enjoyed the much cooler inside. Since we don’t have air-​conditioning and the sun constantly beating straight at the living room window, this was a great solution! Great work again guys, thanks!
–Joel

Really terrible customer service!
I recently received 2 seperate quotes from this company. 1^st time took 3 phone calls & 4 days to track down my quote. 2^nd time a week later (which is now 3 weeks) took 4 phone calls & I still haven’t received my quote. Just to see what they would say I called last Friday & was supposed to receive a call right back…
Go to Discount Glass & Mirror.

Park place is 5 (five) stars in my book. I was working on my house in mission Hills, San Diego, we broke a window pain while painting. I called park
place and he said he would wait for me to get there and cut the glass. It was Saturday afternoon and they usually close at 3:00 pm. However he waited for and it only cost $ 6.00.
The owner has always been so polite.

Fast, affordable, and my window looks great. Highly recommend Park Place Screen and Glass to anyone. Thank you!

I woke up this morning with a huge crack in my large front window pane (a smaller crack grew with the weather, I believe). Similar to those in the Normal Heights neighborhood, the window is original to the house and thus pretty old. This of course caused some concern to me. However, after calling around 9am, they came and looked at the window around 10 or so and we agreed on a price and all was fixed and ready to go by 12:30. I even had them replace some smaller panes with small cracks. Very easy, quick, and friendly!

Horrible customer service!!! I called and asked roughly how much it would cost for a window pane replaced in a door. The price sounded good so I asked when they could come to the house. The guy on the phone said «Thursday, Friday?» and I said that Thursday would be better. He said «I don’t know which day I’ll be able to make it, let’s say Thursday or Friday».
I’m used to repairmen giving a 2 – 4 HOUR window, not a 2 DAY window. Luckily someone would be home those days anyway so we said ok, thurs or fri is fine.
THEY NEVER SHOWED UP! Friday afternoon, we called and the same guy says «we were busy. I’ll call on Monday.»
By Monday afternoon, we decided to just call someone else and made an appointment with another company. Park place calls us on WEDNESDAY afternoon and says «hey, we are on our way»
Uhhhh no thanks. Don’t bother with these people. A good price doesn’t matter if they never show up.