Pacific Shore Management

Crystal and Cynthia have been very responsive and helpful whenever we have any issues in regards to maintenance or any questions that need to be answered even if its on the weekend! Thank you Pacific Shore Management

I have worked with Crystal when I have had questions or concerns and she has always been very responsive to my concerns. I live in an older apartment building on Adams and as such things do break and need repairing. When that does happen I have contacted the management office and has been fixed within days.
The property is kept well. Laundry room is always clean and they have added a place where dogs can relieve themselves and their owners can pick up and discard the waste. I don’t have a pet but it’s nice to know I won’t accidentally step on anything unpleasant. I do have to say the side walks and parking lot do need some attention. I am older and when walking I have to pay attention not to trip on some of the lifted concrete. The parking has some slight indentations and the beginning of holes. It would be a shame if it is let to get worse.
Overall my experience is has been good with the management office.

NEGATIVE STARS DO NOT RENT FROM THIS COMPANY This is by far the most unprofessional property management company. No one returns your calls in any sort of a timely fashion. «On site manager» is nonexistent. There are loud noisy kids who run through the parking lot and act as tho they want to get hit by cars. My car was keyed and damaged by the kids. I would not recommend anyone applying to live here, although the rent is cheap and the units are nice (at least mine was) the issues with management being rude, unhelpful, never at the property and the noisy neighbors is not forth it. Steer clear of renting from PACIFIC SHORE MANAGEMENT properties

Someone from the company wrote a response to my review and left their #. I have since called this # left a message, called all other #‘s associated with company to ask about something related to my rent and it has been 2 days and no one, not one person has returned my calls. Like I stated before completely unprofessional! Your job is to talk with the tenets if you aren’t taking phone calls or returning them what the heck are you doing? Sitting there doing nothing. For the amount I pay for my crappy place the least thing you could do is return my phone call! I guess my review was spot on and the response you gave was just to make it seem as if you care cause let’s be honest you don’t care about your tenets or to do your job properly. Good day!

This company will not stop until the brokers license is taken away. More tenants need to file complaints against pacific shore management, you can do it online at
(California bureau of real estate) license #1 953 374 the broker of record is Crystal Rose Moore. Her license is #1 418 142. You have to be a tenant to file but if we all come together, we can make a difference for all the people living in Pacific shore management, my mom deserves better.

These people are shady as hell. They are doing major construction on our complex with no building permits on file or city inspections done. Since that kind of thing is public record, it is easy to research. The city of San Diego seemed none-​to-​pleased when I informed them that major work is being done on the building without permits or inspections (the city wants their money, after all). It is not minor work they are doing, either. They removed and replaced the building’s façade (not to mention removed city-​owned trees) with no permits, environmental impact reports, or building inspections. And that’s just what they’ve done to the outside. Since they expect tenants to be out of the building in a few weeks, and they still have not filed building plans with the city, it’s anyone’s guess what they’re planning for inside the units. They are either extremely ignorant about property, building, and rental laws/​codes or they just don’t care (probably a lot of both). They served all tenants with 60 days to vacate notices – notices that are not valid or legal since they have neglected to do their due diligence in filing permits. Not only is the construction they’re doing on our complex illegal, it is downright dangerous and unsafe to do while tenants are still living in the building (not to mention disruptive and intrusive to our daily lives). They are not using licensed or bonded contractors to do the work (because what respectable, qualified contractor would touch the job without the city paperwork in order?), so the work is likely subpar, and most definitely not guaranteed. Because it’s an old building, it’s possible (and likely) there is asbestos and lead paint present, and their careless and callous disregard for safety ordinances and tenant well-​being may have put all tenants in danger. I can only assume that they are planning on renovating the building on the cheap and flipping it for a sizable profit. I hope whoever buys (or rents from them) does research into their shady business practices. I also hope the fines that the city is about to slap them with and the lawsuits they will soon be facing serve as a warning to other property management companies about respecting tenant welfare. If you are considering renting from them, I would advise against it – no matter how good a deal they give you. They do not care about tenant safety or well-​being. If they are buying your building, get out while you can. Do not sign a lease with them. If you are buying from them or planning on doing business with them, ask yourself if you really want to make a deal with people who can’t even be bothered to file proper paperwork or conduct business above board. They are not trustworthy.

Good luck getting a call back in a timely manner. Cynthia is very unprofessional. Oh and funny thing, don’t plan on living long term with this company, after your first years lease they only do month to month? After raising the rent of course. Who doesn’t want to live somewhere that you can all of a sudden have your rent raised or be told to leave? So nice of you to offer new residents a 12 month lease, but not offer it to existing residents?

This company just took over management of my apartment complex and has since done 2 inspections in 2 weeks and now they have given the entire complex 60 day notices to move. I have lived her for 17 years and when they came for the inspection I asked them point blank if they were doing a condo conversion or if they were going to ask anyone to leave. They said «absolutely not» «long term tenants are an asset». 4 days later we were asked to vacate. Just in time for the holidays. I hope their turkey is burnt and the Grinch keeps Santa from their homes.
I just read their reviews and I guess this kind of behavior is pr fir the course with them.

This is by far the worst management company I have every had to deal with. They took over managing my apartment building where I live about a year and a half ago. Since then we have dealt with bugs, prostitutes (yes prostitutes), broken appliances, poor plumbing, and lost rent checks.
I cannot believe the level of unprofessionalism this company exudes. A year ago we were basically forced to renew a year lease or they would substantially raise our rent if we chose to pay month to month without a lease. If we signed a year lease our rent only went up about $ 30 as opposed to about $ 100 month to month. We regretfully signed a year lease. About a month after renewing our lease, we were forced to evacuate the premises for 3 days so they could tent our building for bedbugs… which rumor has it they had known about the bug issue for months and did nothing about it until the 3^rd floor was completely infested.
Not long after that they lost our rent check… the first time. They would not retract their «3 day or quit» notice even though it was THEIR FAULT for mismanaging our money. They did however pay our canceled check fee of $ 30. Bonus points for them. Not.
Now on to the prostitutes. I’m not sure the full true story on this one. What I do know if there was prostitutes in and out of our building for MONTHS prior to them actually doing anything about it. Did they rent to these people? Were they «guests» of someone in the building? I don’t know, I don’t care. It never should have happened in the first place, and maybe if we actually had proper management on site, it could have been prevented. They did however provide 24 hour security when these lovelies were evicted. Again, it never should have happened.
Lost rent check number 2. Now I’m pissed. How can you be so careless with someone’s money? How? Collecting checks is not rocket science. I even put them in an envelope for you. I don’t understand it. No accountability, no I’m sorry we are idiots and have done this to you twice now. Nothing. Again they paid our canceled check fee.
Leaky pipes in the garage that hang from the ceiling damaging cars. They don’t care. They state it comes from the ceiling and they can’t fix it, or something or other. Disgusting swimming pool that looks like a cesspool in the back all summer long. I’m talking about some serious nasty fish tank looking water. Brown. Today I couldn’t leave my own house because the garage wouldn’t open from the underground parking. Guess who was late for work? This girl! Do you think I could get a hold of anybody to open it up? Nope! Why you ask? Because there is no ON SITE MANAGER!!! For 3 buildings! So what do we do in an urgent situations? Call the main number, only to be answered by an answering service, and wait for someone to MAYBE call you back. Which I’ll give you one guess if they ever did call me.
If you see a property you are interested in from this company… take my advice. RUN AWAY.

I have never had a worse management company in my life. They have gone through four or five maintenance directors or managers in two years (we can’t keep track of the person we are supposed to call), and they are _​very_​disorganized, as someone from another property stated.
Our property in particular had an issue with our mailboxes being broken that took them several months to fix, despite complaints from multiple tenants over the months (and about half of our tenants having to pick their mail up at the post office for weeks). One of our tenants had to get ahold of the former owner, which finally worked, as our old owner apparently knows the current owner, but we were all extremely angry.
They actually gave us only 12 hours’ notice (6:45 p.m.) to move our cars from our own parking spaces one time so they could fill some cracks (which was done poorly) with a rudely written letter that said that if we weren’t out of our spots by 7 the next morning, we would be towed at our own expense.
I have personally been treated rudely by more than one person, and other tenants have stated that they have experienced the same rude treatment.
They have had «inspections» and are scheduling the third I think, since they started here. It seems like they enjoy coming into our apartments, as I have never had any «inspections» with any other landlord, except for «move-​out» inspections. One professional who works here said that it feels like we live in Section 8 housing or that we are being treated like children. Another has concerns about strangers being around their belongings when they are not home. No one likes strangers coming into their homes unnecessarily, especially when they are not home, and the turnaround is so bad at Pac Shore, that everyone is a stranger.
The maintenance people are constantly changing, but the ones who have spoken to me have said that they «don’t want to speak badly of the people who pay them,» but that you _​have_​to put everything in email, because if you don’t there _​will_​be a misunderstanding of some kind. One maintenance guy said that he often had problems getting paid by the company on time.
One couple in our complex was gone for a few weeks last summer and allowed Pac Shore access to their apartment to redo their kitchen, but they said that maintenance did not seal the kitchen off with plastic, so there was dust all over their apartment so bad that they could write on everything, even the living room walls, with their fingers. They also said that the company «forgot» to put back in some necessary appliances, even though they had a couple of weeks or so to get everything done.
One of our other tenants takes care of much of the gardening and does all the tree-​trimming. We are not sure why the gardeners, who are supposed to come once a week, aren’t doing it. He also cleans out the laundry room regularly, as apparently the management doesn’t have anyone to do that.
Pac Shore put in new washers and dryers, and it seems as if they never work properly. Many of us have complained to the company, but they just seem to keep dragging their feet about fixing or replacing them. It’s gotten so bad, some of us are going to the Laundromat around the block or to friends’ houses, but that is one of the few extras that we have on our site, so we would all like a working laundry room, even with the raise in cost per load that came with the appliances.
Although several of us tenants have lived here for years and have been month-​to-​month for a long time, they basically forced us to sign new leases by dramatically raising rent if we didn’t – even for the people who have lived here for 10 – 15 years. They raised everyone’s rent, anyway, but just about everyone signed a lease, as it was much more expensive not to. One tenant said that there are rumors that they are trying to sell the building, and that this would show the new owners that they can keep tenants. None of us knows if this is true, or not, but it is definitely unusual.
I have no idea why the owners of the building chose this company as their management – it reflects poorly on them. It has seemed since they started (this is an old building and most of us were here before Pac Shore) they have no idea about tenant laws or rights and have hired people who don’t know, either, or who find ways to «get around» our rights. We wonder if maintenance has the correct paperwork, licensing, etc., as we have seen some shoddy work. And they may give lip-​service, but they do not give customer service – they really don’t seem to care how we feel about our space being invaded, our appliances not working, our confusion about who we should contact and when, etc. At least, that is how it feels to us.
It is a shame, because we all get along fairly well and most of us have enjoyed living as neighbors for a long time. I hope things change or that the owners, if they live in SD, learn about tenant rights and customer service and either change companies or manage it themselves

This management company is either just really unorganized or really hates the complex I live in. Took me almost a month to resign my lease and get the landlord to sign and provide copies. Everytime you ask for something there is always an excuse on why they can’t do it or why it wasn’t done. The property manager will set up dates and times to do stuff but she will never show up and she never picks the phone up. I played phone tag with her for over a week because she would never pick up when I called. She also likes to get attitude when you ask her to simply do stuff that is in her job duties. I will never rent from this company after my lease is up. I don’t care how beautiful of a place they are managing. Our world really needs to learn what customer service is again… no one in any company seems to have it anymore.