Pacific Sales Kitchen, Bath & Electronics

Today, I had the good fortune to be helped by Marvin Eutsey. What a marvelous salesperson! Not only personable, but extremely knowledgeable and helpful. Marvin was aware that we were working within a budget and he went above and beyond to keep us within this amount. Ask for Marvin when you visit Pacific Sales on Consolidated Way. He’s the best!

Don Evans was a dream to work with. He was extremely knowledgeable, a great listener, a fast worker, and very friendly to work with. He made the overall buying experience very easy and even pleasurable. Then Sarah Al-​Samarrai was excellent and checked price comparisons for me at the time of product pick up. Pacific Sales’ price-​match policy is outstanding!

Wow! Amazing! Sarah had what many companies strive to achieve. Incredible customer service. But not just that, I feel like I made a new friend today.
My mom and I came by in hopes to but all of our fixtures, faucets, bathtubs, toilets etc. We figured it would take a few weeks. But not with Sarah! The knowledge of every single product and her patience, ONE OF A KIND! We finished the entire house in one day!
Thank you again, Sarah it was a great experience for us to work with you. You made the stress of new construction fun for one day and we appreciate you for that!

Most pleasant shopping experience we’ve had. Sarah Al-​Sammarrai is the most experienced, helpful and professional person we’ve come across looking to refurnish our kitchen with all new appliances! Thank you so much to Pacific Sales and Sarah!

I just received the WORST, most insulting and patronizing customer service here. It was appalling. I’m giving it 2 stars because the prices seem competitive, but nothing is worth the treatment I received. The store was empty of customers. I asked to speak with someone because I had questions about particular brands and options. The salesperson was patronizing from the start, telling me that we weren’t going to «get very far» because he didn’t have my physical layout of the kitchen. When I asked for his experience with complaints/​returns on particular brands he told me «most people just Google that.» When I said I had done that, but wanted HIS experience, he evaded by redirecting questions. Don’t even get me started about how miserable he was when we started talking about our budget.
Honestly, maybe Pacific Sales should remember they are NOT the only appliance store in town. I will definitely be taking my money and my business elsewhere.

After careful research and checking other appliance shops we ended up purchasing a 42″ built-​in ref here at Pacific Sales. Retails for about $ 10,000 and it was on sale here for considerably less.
5 stars for our customer service experience with sales rep Sarah A., who was absolutely AWESOME!!! Her careful follow-​up, attention to detail, and overall customer service is top-​notch in any industry.
1 – 2 stars for Pacific Sales’ delivery service that gave excuse after excuse with installing the built-​in ref that fit the dimensions of the kitchen space all along. Don’t get me started on a tirade with that! Over the course of about a week we had to schedule and reschedule their 4-​hour time window to move the fridge from the garage to the kitchen, when this first fridge ended up breaking and spoiling all of our food. Finally on their fourth attempt they ended up installing a WORKING fridge IN THE KITCHEN.
I would shop here again and would definitely work with /​recommend Sarah, but be warned about Pacific Sales’ lame delivery service.

Pacific sales-​mission valley. DO NOT SHOP THERE. 1-​26-​2016 bought a kitchen aid built in oven. Sign on front of the oven door said DISCOUNTED MODEL and price. Nothing else was said on the sign. After receiving oven, paying $ 200.00 for installation. Turned oven on, and it did not wwork! IT WAS USED, after calling Kitchen Aid repair deptment. Called the manager Sergio Pina, who claimed he made us aware if this. He never mentioned used, as my daughter was with me as a witness. I will NEVER BUY another product from them and also Best Buy who is the owner. I have sent a letter to the CEO of Best Buy, but would be very surprised to hear from him. Michael B

They offer free delivery, but they show up late and don’t come equipped with the proper materials to handle the installation. Then they tell you you have to hire someone else to finish it. Horrible customer service.

We were shopping for a dishwasher and found their salesman helpful and knowledgeable, their selection excellent, and their prices good. HOWEVER: BEWARE of their offer in large print on their website of «Free delivery and haul away on orders $ 399 and above» and «Free basic installation and set up» on their website. There are so many exceptions that this is unikely to apply.

I love working with D B and all of the people here Pacific sales off of Miramar
The new manager Sarah is awesome she’s really willing to work deals that make everybody happy,
so we will go home with all new appliances even when we were not willing to do it today.
Come on back down to Pacific sales the deals are smoking hot and I just got the best induction cooktop.
Ask for DB is my favorite salesman I bought a refrigerator and a washer and our cooktop induction this year. In the past I borrow my parents is brand-​new appliances for their whole house when they were moving here. I love the extended warranty price at Pacific sales and the service they give.

Frustrating customer service. Just try to call and get someone to help you. It’s painful. They have to page someone who may or may not have time to help you. 20 minutes later you’ll want to scream. Get ready to pay full retail. No sales. They don’t bother trying to get your business. I saved money at smaller appliance store. I was told these guys are owned by Best Buy. Maybe that’s how they stay in business.

Do yourself a favor and don’t do business with Pacific sales. Horrible customer service and they try to pass off refurbished/​damaged appliances as new. First, a «new» dryer was delivered as a warranty replacement for a dryer purchased at Pacific Sales. Turns out the «new» replacement dryer does not heat up and dry cloths. We placed a call to the sales person and they scheduled another delivery to replace the «new» dryer. The delivery people did not show on the day scheduled and after another call to reschedule, the delivery guys showed up with no dryer! What?!? On top of this, the delivery guys refused to install the dryer on the very first delivery until my girlfriend offered $ 40. Unreal. Also, whenever I asked to speak to the supervisor of the delivery service, Alex, I always get the answer that he’s unavailable and will return my call. He has yet to return any of our calls.

Sitting here at 11:45 at night still waiting for my 4hour delivery window from 3−7PM. After calling the customer service line at 7PM and again at 9PM, I was assured both times that the installers are indeed coming tonight with my fridge. The 9PM service rep also gave me the phone number for the supervisor, Anthony in case I needed to follow up. Turns out (shockingly) that Anthony doesn’t answer the phone at 11PM. It’s one thing to be completely incompetent, quite another to lie to your customers.

Dave here is so helpful and kindly answered all my questions. As a first time home owner, I really appreciate it!

I had a great experience when buying a dishwasher and cooktop at Pacific Sales. I had done my research and knew exactly what I wanted with the dishwasher, but needed some help with the cooktop. My sales person, Dave Ingle, really knew the different product lines and helped me make the right decision. He was personable, knowledgeable, and attentive, which is all you can really ask for. Pacific Sales does price matching, and Dave looked up competitive pricing for me (I knew what I wanted to pay for the dishwasher, but not the cooktop) and matched the lowest price he found online. I feel like I was treated fairly and got a good deal. Delivery was right on time and reasonably priced. It was a great experience and I will definitely be going back to Dave at Pacific Sales when it is time to buy the new double oven.

This is our third house and third time coming back to Pacific Sales. They were a real help and got us all that we need without upselling us. Did everything that we needed. Great credit services as well.

Bought two bath exhaust fans. Out of stock. Then had to inquire where they were; PS rep said «.oh, looks like we sold them to someone else. We will have to get them for you.» When went to pick them up (weeks later), customer service rep never gave eye contact or thanked me for purchase.
As a result, last week just bought all new appliances at Home Depot for a condo remodel currently underway. Not only did this store loose out on $ 7K worth of appliance sales as a result of the experience with the fans, I would never buy anything from this store again.
I will close by saying the Rancho Mirage store was much more pleasant experience in 2006. Too bad SD wasn’t the same…

Yep, you can have a heart attack and die in this store and you will rest in peace for a long time before anyone does anything about it. And then it will probably be another customer who finds you and calls the ambulance.
I guess they make enough money at this store that it isn’t a real big priority to try and make sales. If I were the owner I would fire the sales manager and bring in one who could whip the sales staff into shape.
It’s no easy thing to be a retailer in these days of internet shopping. Which makes it all the more mystifying why they they ignore the consistent reviews about their terrible sales help.
We spent our $ 3k at Lowe’s.

My husband and I were recently in the market for a gas cooktop to replace our Bosch one that we inherited in the house we bought last year. I had done extensive research online and read a lot of reviews to narrow down to a Bosch gas cooktop or a Dacor one. We went to the store to check them out. The store was well laid out and had a good selection. We were there for about 10 minutes and were surprised that no sales associate approached us, motivated buyers! I went to the front desk and was then told to sign in and an associate will help us. We did so and minutes later, Pamela Brown helped us. She was nice and quickly agreed to match a competitor’s price (once verified) and beat it by a couple of bucks. We never felt pressured and took an extra day to make the decision and she still honored the price.
The only reason the review is 4 and not 5 stars is that when I came to pick up the cooktop the next day it was not an unopened box. It looked like it might have been a return because it didn’t look like it had been used but it did have a couple of minor nicks and a scratch. I’m disappointed that the QC at the warehouse was not very good. The staff at this location offered to order a new one for the next day, which required me to reschedule the installer and ask a coworker to borrow his car and time again the next day.
Khem (at the front desk) took the initiative to order 2 just in case there were any problems the second time. He was very nice and seemed knowledgeable and efficient.
Other than this incident, the rest of our experience was good. I would recommend a more thorough training of staff for knowledge of products on display and for the QC staff at the warehouse in Chino. That would make this place a 5 star business.
Overall, it was a good experience and we will be back.

I laughed at the review that said the staff was great and helpful. The only thing great here is the selection. I did my own appliance research thru the manufacturers web site and customer support line. When I went in to Pacific Sales I knew what I wanted and I wanted to buy all my appliances from somewhere that had them all.
I received ZERO customer service once my order was placed. I had to call in to give them my final payment and I had to call in to schedule my delivery — I was told my sales person was going to call me for those things and when I never heard from him I called him and left him a message and if I didn’t call back I would still be waiting for my appliances. Know what you’re getting if you buy your appliances here.
The staff in the fixtures department is very knowledgeable and helpful. There is a separate sign in sheet for them. The delivery guys don’t work for Pacific Sales and they were great as well. I received a phone call saying when my delivery was scheduled as the delivery guys were leaving — that was useful.
After the sale, I was called about the customer service and I told the person all my troubles and they are very good about apologizing. They apologized for my sales person not returning my call, they apologized for not calling me when my appliances were in their warehouse and I had to pay for them, they apologized when I didn’t receive the call about my delivery… you get the idea.
I got my appliances and I love them — do not use this company if you need customer service — you are on your own or at least I was. They are closed Sunday and Monday and are close enough to my house and office that I could drive over there to get in front of them in person since the phone calls were not returned. My order was almost $ 6000 so maybe it wasn’t a large enough order for the salesperson to care — by my standards that is a HUGE order.