Orange Cab

Worst cab service ever!!! Worst customer service! You call and make a complaint about the driver and all they said they can’t do nothing about it and they don’t care with no supervisor to speak to. The driver also cuts in between cars and flips off other drivers when it was his fault. If I could give it negative stars I would. Very disappointing! Never ever again. Do not recommend this service to no one! Glade über is taking over!

This the first and last time I call this&$&&& they have the most rude and unprofessional dispatchers ever, I call for their services and the dispatcher just say do you want pizza? And hang up on me, I call back and he did say the same thing, I check the phone number to make sure I was not calling a pizza place, so I do not recommend this guys ever, now I know why people use more and more über services, and thanks Unilocal for allowing me to post this review.

I have to travel to the airport often and prefer to arrange a cab. I used Orange Cab for years but their service has gone downhill. You would think with Über as competition they would step up. Last two cabs arrived late and the driver didn’t bother to help with luggage.
Overpriced and not reliable. Sorry. I’m done.

Waited 25 minutes for a taxi that never came. Ended up having to cancel and make other arrangements

This cab company is the worst. I asked to be picked up at a certain time and stressed the importance of making a 5:30 meeting. I was assured that the driver would be there by 5 so that I could make my meeting across town. The driver did not show up at 5. I called the company and was told, «I’ll call him and have him call you so that he can let you know where he is.» He did not call me so I called the company back. The driver finally called to tell me he was at «the light» and would be right there. It is 5:11 at this time. When I get into the cab, I ask him, «How are you?» He says, «Fine.» I then ask, «Have you all been busy today?» He replied, «No.» That was interesting considering he was almost 15 minutes late. It’s nice to know that being late for no reason is their go to option. Long story short, I missed my class and had to pay for a $ 40 cab ride that served no purpose. I called to the company and asked to speak to a manager just a moment ago and the guy on the phone said no and hung up. It is obvious that I won’t be using them again but I wanted to write this review so that others know what kind of customer service they will get when dealing with this company.

We called for a 5am pick up for out of town guest, not only were they 20 minutes late, the driver called saying they were in front of my house when they were blocks away and when i called the dispatch to let them know the driver was 20 min late– he said ‘and what…” I requested they call me if they can’t make the pick up time so I could make alternate arrangements, and then dispatch yelled «ain’t no next time!» … you are correct, this experience was just another reason to stick to UBER or LYFT

Broken door handle scam
An Orange Cab handicap taxi driver gave another couple and myself a ride to the airport and tried to scam me. I was in the front seat and the door handle supposedly broke door when I tried to open it — somebody had to let me out from the outside. The driver said I broke the handle and it would cost him a $ 100.00 out of his own pocket. I gave him the benefit of the doubt thinking he was just joking around for the first few minutes. But he kept whining and complaining that I broke the door handle on this piece of crap 1990 something car and that he was going to have to pay for it (presumably hoping I would fork over some money???).
For a guy who likely relies on tips for a good portion of income, this guy is not very bright. (I’ll excuse the fact that he can’t help with luggage due to his physical (and mental) condition — if he’s really even handicap). He has a handicap tag hanging from the taxi rear view mirror and a walking device in the front seat.

Use this frequently always have an issue «gps doesn’t work» or one thing or another. Have a language barrier between me and the driver overall leave the experience annoyed

Was told a cab would be here in 15 minutes. I took a cab that passed 25 mins later and the guy calls me after 35 mins complaining I never waited on him! This is why your rating is so bad.

I couldn’t give a worst review. My tab was 6.00 so I gave the driver a $ 20 and he gave me back $ 7. When I told him I have him $ 20 he could care less and then tried to offer me a ‘few’ dollars more. Long story short. take UBER they care about you and it’s CHEAPER!!!

Best cab service in San Diego. .I highly recommend Kassaa originally from the middle east in Tunisia. He was very polite and courteous. .very helpful in helping me with my luggage. .and he picked me up on time:) I tipped him 20% based on the rate. and he greatly deserved a 20% tip. I do feel that any cab driver that gives excellent service with a smile should be tipped 20% :) If you want excellent service with a smile. .request Kassaa :)

Will never set foot in an Orange Cab again. Took one from the SD Airport home and left my phone in the cab. Used my «find phone» app to set an alert, lock the phone and post instructions, but it took a long time to get the driver to respond.
Called Orange Cab’s main number, and was told they can’t/won’t do anything, I should contact airport lost and found. Then hung up.
At 12:15 AM, the driver informed me that I could retrieve my phone from airport taxi dispatch HQ, which closed at 12:30 AM that morning. I got there in time, got my phone.
But with Über offering taxi service to the airport at ½ price of Orange Cab and with far Superior customer service, I can only hope the days of this company are numbered.
Will never get in one of their cabs again. I look forward to their economic demise.

I called 8 hours in advance for a 4am pick up. At 4am I called them and the reply was I am getting your cab now. Then the cab driver called at 4:05am saying he would be another 10 minutes because he just got the call. Don’t bother using them because you can’t depend on them.

Worst cab company ever! My sister took a cab ride from them from the airport to Oceanside. The driver was:
1) texting while diving down the freeway
2) got lost and couldn’t find the location
3) got in an ACCIDENT with my sister in the car and was at fault for turning and not yielding right of way to oncoming traffic. My sister was sitting next to the door that was badly damaged. Had the other driver been going any faster, my sister would have been killed! Driver never even checked to see if my sister was ok!
4) driving with expired registration
He also charged my sister FULL FARE although she never made it to her destination and had to arrange for alternate transportation from the accident scene!
She called the cab company and they said that all drivers are independent and the company is not responsible for their drivers.
Amazed at this company’s poor business practices! DO NOT USE THIS CAB COMPANY in San Diego!

Will never use again! I told the can driver I had cash when I got in… When we got to our destination my drunk friend pulled out a credit card, trying to pay for us ladies. the driver freaked out and threatened to hurt me and called me all sorts of horrible names. I just sat there in amazement with cash in my hand.

At a time when there is so much competition from the underground non-​taxi organizations, one may think that Orange CAB may be accepting service to a disabled woman with a well-​behaved, short haired, service dog. I nearly missed an opportunity to look at an apartment across town due to tardiness this morning when refused service by one of these cabs, even though I told the dispatcher when booking the taxi that I had a service dog accompanying me. When I attempted to book another cab, the dispatcher refused to pick up my calls.
I am really getting tired of this type of ignorance on behalf of taxi driver’s. All disabled folks needing service dogs are not visibly handicapped. I will refrain from hiring a disability rights lawyer to attempt to help me with this problem again most likely.

I wish I could give zero stars.
Called for a cab from my house in golden hill to downtown on Friday night at 8pm. Was told it would be about 20min and the first cab in the area would respond.
35min later I called back to find out where our cab was and no answer. Called at least 4 times and no one answered the phone.
Called yellow cab and they came in 10min. Figures that right when yellow cab was pulling away these idiots finally showed up 45min later.
The kicker? They never called to let me know they were at the house… yellow cab called as soon as they were outside.
Terrible, never even actualyl stepped foot in their cab and I would give this zero stars if I could.

This review is for Roy of «Orange Taxi»
Great service, clean car and very knowledgeable of the area. Gave me some good suggestions of what to do and not do in the area I was headed at night.
Had his own cards and very professional.
His cell is (619) 395‑4748. It looks like he only works 5:00 PM — 5:00 AM. However, he works 7 days a week.

This cab company has not picked me up twice in a row!!!
This last time I called and they said the driver was less than a mile away and would come right away, 20 minutes go by, no cab. I called for an update, the operator asks me if I have been waiting outside, I said yes. He then informs me that the driver who was supposed to come pick me up found someone else on my street to pickup instead, and that they would send someone else. Yea right! I live in a neighborhood full of families and retirees! No one is would be waiting outside for a cab at 10pm on a Saturday.
What a joke of a company. Terrible service!

[Out of Towner Review]
Please note this review is for the cab/​van driver «Q» ONLY!
It was an imperfect happening of fate…
Our hotel found a van taxi for a group of 6 lovelies. The previous one had been a crazy party bus van with strobe lights, super pricey to say the least.
Not Q. Once we got into his van, he was super professional, on-​time, courteous, and willing to pick us up and drop us anywhere our little out of towner hearts desired!
Seriously, he was amazing. His van is clean. He is super sweet & has a great personality.
If you are visiting or live there, give him a call and save his phone number… he’s a SD gem that I want everyone to know about :)
Holler at my boy Q — (619) 726‑4141