Ogden’s Dry Cleaners And Laundry

Worst fluff and fold Service ever. ½ of the clothes weren’t folded and its probably the most expensive service I’ve ever paid for for a fluff and fold. But back to the reason for my 1 star rating I literally paid for a fluff and fold service… Your suppose to fold it!

Very disappointing service and quality. I had to have a sport coat done twice, I really needed it, and had asked that it be done correctly. They are also very expensive. The discount card cost $ 40 and is very confusing about the savings, if there is any, I will go elsewhere, to many cleaners around

I brought in a lot if intimately woven and hard to clean items and Ogdens did an EXCEPTIONAL job. I also had holes in an Eileen Fischer sweater of mine and had it stitched up/​altered here and I cannot even notice where the holes were stitched up. Also their customer service is outstanding. So happy that I’ve found a place i can truly trust with my clothes!

Great customer service… consistently! It’s always nice to walk into a place and be treated kindly! Reasonable prices and they can also accommodate my last minute frenzy when I need something cleaned right away!

I have been a retail neighbor and longtime customer of Ogdens for many years. They do a quality job and deliver our clothes, fresh and clean, with great care and dispatch. Their manager, Tricia, is a hands on leader and her staff is friendly and respectful. I wouldn’t go anywhere else!

I took my wife’s brand new LV white jacket to this cleaner. When I got the jacket, it was greyish green. The manager told my wife some lame excuse that they are not responsible for the color change. If you like your clothes don’t bother with this cleaner. They are bad people and they do are very irresponsible with their job.

An excellent neighborhood cleaners, always friendly, and always on time with promised dates. Their prices are consistent with the high quality of service, but if you’re looking for a discount cleaners this isn’t the place.
The only reason I’m not giving them 5 stars is due to their new eco friendly cleaning agent. While I support the efforts to go green, the new solution leaves an odd smell about 10%-15% of the time. They’re always apologetic and happy to clean the clothes again, but they have to get that fixed for consistency.

We took our daughter’s wedding dress in to the new Ogden’s Cleaners located in Poway (12 654 Poway Road next to the LA Fitness) to have it cleaned and boxed for preservation. When we dropped it off the man working (we assumed it was one of the owners) told us it would be $ 125.00 and would be ready for pick up in a week. A week and a half later we got a phone call from a woman at the Rancho Bernardo location saying that it would be $ 200.00 to clean and $ 90.00 for the box and they needed an okay from us before they proceeded. We declined the service as we had already been quoted a price of $ 125.00. We will not do business with this cleaner in the future.

*Update: After reading the managers comments, I’m even more disappointed and feel this cleaner should be at 1 star instead of the 2 I initially gave them. Apparently this cleaner feels it’s better policy to blame the customer and excuse their poor behavior by assuming I was rushed. Not only was I not in a rush, but I can also assure you it’s a flat lie to say anyone offered me a first time client discount! It’s ironic she’s upset I’m posting on Unilocal,when she is posting on Unilocal rather then come to me. And I’m not the one who is using Unilocal to lie.
I just left Ogdens cleaners and took my dress elsewhere. I came in today to ask how much it would cost to dry clean a dress. A kid came up wearing a backwards baseball hat and went on and on about how difficult a long dress with a few beads is to clean. I understand it’s not a sweatshirt, but that’s not what I asked. Long story short I asked three times how much it would be and when it would be done and he said, «maybe in the $ 20’s or more and possibly by Saturday. «This isn’t rocket science and you’re a fool if you think I’ll give you my dress on an open tab! I don’t have time to go around and around and if they cant answer a simple question, what does that say about this business?
I just dropped off my dress at Colony Cleaners in Scripps Ranch and they are charging me less money and actually know when my dress will be done. (Only $ 11.30 without a coupon and will be done by tomorrow night.)

EDITED 8÷13÷14
After my previous post, the manager of Ogden’s, Tricia, quickly contacted me to address my concerns and recent experience. Tricia welcomed us back to take another look at our troubled items and in general just provided excellent customer service.
Clothing-​wise, they were able to successfully treat all our items except the silk blouse, which I understand the stain was probably very old to begin with. If you have a specific dry cleaning question, don’t hesitate to contact Tricia because she is great and very knowledgeable about the business. I would definitely come here again knowing that this family owned business really do care about their customers.
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Decided to give this place a try since it was next to work.
Brought a khaki coat with belt, silk blouse, silk shirt, two dress shirts, and a suit set.
— Silk shirt still has remnants of the stain present
— Received a call about the workers not being able to take off the water stain on the suit jacket. At least notice was given, but still pressed it and was charged full (with stain still present. Thought they would not work on it)
— Suit pants with speckled stains still present
— Khaki coat belt buckle RUINED (wish I could post a photo)
— Dress shirts still with stains
Employees were nice, and first time customers get 20% off, which is nice encouragement to come again. However, given that all our clothes still have stains on them, we will NOT be coming back again.

Love this cleaners, wouldn’t go to any other!

Ogden Cleaners is not only the best dry cleaners I have ever been to — it is one of the best small businesses I have ever used for services. I recently moved to San Diego from Minneapolis. After going on Unilocal I decided to try Ogden because of the hours they were open (I work late) and because they give kids a chance at working there to teach them about holding a job. The customer service is excellent, by kids and adults alike, and my clothes always come out exactly how I like it. They make you feel like a valued customer and I am so pleased that is where I landed for dry cleaning after moving here. I went from dreading the dry cleaners to looking forward to going there to speak with the friendly staff.

ogden cleaners is always friendly, work is done right, convenient hours.

I was at the end of my rope trying dry cleaners. One, I swear their staff stole a very expensive sweater, another returned my husbands shirts looking as if they had just pressed them without laundering them, and nowhere would anyone starch & press my tablecloths. Ogden’s Cleaners was next door to the hair salon I go to so I decided to try them and I am so glad I did. They took the shirts & silk ties that Colony Cleaners completely screwed up and fixed everything! I asked about my tablecloths and was told that of course they pressed and starched them. I brought two and now they look incredible so I can use them. I am so pleased! Yes, they are not cheap but honestly you get what you pay for. My husband is very happy with his shirts too. He likes them medium starched, which can be quite stiff, but whatever starch product Ogden’s uses feels soft to his skin while keeping the shirt in shape. Thank you Ogden’s for getting the stains out of those silk ties!

Too pricey and shoddy cleaning. Also, they always hire young kids who do not understand the business or customer service.