North Park Optometry

I’m sorry but my first and hopefully last interaction with Dr. Delsman was terrible. I don’t know if he was having a bad day or what but I accompanied my grandmother to her appointment to help translate if she needed it. Her first language is Spanish but she does put a lot of effort into communicating in English as much as she can and understands better than she speaks it but she does pretty well on her own. Anyway once we get in they’re talking and he’s asking her questions and then proceeds to tell her that she should learn English. She has told me before that he had told her this in previous appointments. She’s trying and it’s not like she doesn’t know English at all so I think telling her once is enough and already his tone was not one that a doctor should have with their patient. My grandmother always wears her glasses obviously because she needs to see but the day of her appointment she forgot them at the house because we were in a rush which isn’t a big deal because I was the one driving her and that was the only stop we were making that day anyway. He basically scolded her for forgetting and she explained to him that this was a one time occurrence. I cannot believe that he proceeded to say throughout the appointment that she must like to walk around blind. Who says that?! That was so rude and his tone was super condescending. I decided to tune him out because I just didn’t want to listen to him constantly berate her and I just wanted to get that appointment over with and leave. He then realizes I’m not listening to his bs tone and says «are you even listening or should I repeat myself?» NO THANKS. I cannot believe the lack of professionalism he had with both me and my grandmother. When I read all these reviews about how great he is I just can’t see it. He was extremely disrespectful. I hope to never have to deal with him ever again and that we can get my grandmother a kinder optometrist with better work ethic. This visit happened awhile ago but it has just been bugging me so much that I just felt like I needed to finally say something.

Quality care from an optometrist that really cares. Dr. Delsman is one of a kind. An excellent Doctor who really cares about his patients and takes the time to make sure all the bases are covered during your exam. I will never go anywhere else for my eyes.

This place is wonderful. Dr. Delsman is such a wise and warm and personable fellow, and the office staff are always very friendly and helpful. I always feel I’m in good hands here.

I am not one to usually write review but my experience here the other day was so bad that I think it deserves a review. I placed an over for contacts with these guys sometime last week. I don’t remember the exact date I gave it a few days and went in to pick them up. I had a feeling that when I placed the order the woman was distracted and my contacts wouldn’t be there, sure enough that was the case. After the girls at the front couldn’t find my order the went and got the doctor who was just totally rude. Him: «when did you place the order?’
Me: „maybe Monday Im not sure.“ Him: „We’re closed monday so you couldn’t have placed it then“ Me:» Maybe Tuesday then?” Him: «Like yesterday Tuesday?» Me: «today is Thursday. Is the order even there was it even placed? » HIm: «well no, the order wasn’t placed…»
So what was the point of asking and trying to put me at fault for not calling… I’m not sure what he was trying to prove. The order was never placed so it doesn’t matter when I called.
At this point the receptionists jumped in and tried to alleviate the situation because they could see he was being a total d*&k and I was getting angry. They said they’d have my contacts by Friday and he jumped in and said «NO more like Tuesday or Wednesday» I told him this wasn’t the first time this has happened and I wouldn’t be returning and his response «Ok, thats fine.» Just an apology would have been nice. Anything really. Before this incident they had forgotten to place an order before and I didn’t really care too much, but his attitude just killed it for me.
So all in all, horrible customer service from the doctor himself and their constant level of service is mediocre at best.

I have been going here for my eye exams and glasses for the past 5 or 6 years. Dr. Delsmon is very friendly and explains things clearly making it easy to understand. The office staff is also very attentive and pleasant. The selection for frames is pretty limited but I found what I was looking for the last time. I highly recommend going here for your Optometry needs.

I scheduled an eye exam here recently and I was contacted the day before asking if I can come in a little bit early — about 30 minutes to be exact. At first I was like… ummm OK — are they trying to get off work early or what? Idk why it just made me feel weird. So I came in with a slightly defensive attitude 20 minutes early. I think I’ve been so jaded by other crappy businesses I thought I may as well have my guard up just in case. I never found out why they needed me to come early, maybe a cancellation, but I didn’t care once I got to know the staff. Everyone was soooo nice. Like genuinely nice. And they all smiled at me and made me feel super welcome. Service was speedy! Then I met Dr. Mark who was even more amazing! He knew so much about pretty much everything and he was funny and very nice. I almost felt like I was visiting a psychic because he knew exactly what I was seeing by just looking at a few test results. «You don’t need glasses for much more than driving at night, going to a movie, sitting in the back of a classroom» Yes! How did he know? It’s like he’s a doctor in mind reading! Or eye reading I should say. Anyways, he gave me a lot of great advice — some even about LASIK and probably saved me about $ 4k in the process. Then I met Juan who helped me pick out glasses and answer any questions I had. All in all — this was by far and away one of the best experiences I’ve had at — not just a doctor’s office — but any business ever! I was seriously pumped to learn so much about my eyes and health but more importantly, to feel like everyone there cared about me as a patient instead of treating me like another number on a spreadsheet. Definitely recommend this lil shop of rockstars for all of your glasses, exam and lenses needs. Oh and they have an AMAZING selection of frames. Keep up the great work, guys!

Hopefully you only need them for very specific reasons, as they won’t help you much otherwise. Here is my timeline:
–Appointment made. Convenient enough time.
–Arrived for appointment a few minutes early. Waited 30 minutes following to be seen.
–Dr. D is nice, polite, explains the situation clearly, my eyes clearly.
–Prescription given.
–Brand/​model I would like is not available, for order or otherwise. Okay, I explain I will go elsewhere.
*Prescription unable to be filled outside of network.*- no warning or caution provided.
–I called to resolve this. Unable to modify prescription. Unable to find/​allocate the glasses I would like. Unable to use the «services provided» ie, my prescription, and refuse to return my money since that is the only way to justify my time I have lost. A real helpful, resolution was not provided, only «they will have your glasses elsewhere», which doesn’t help, when, I cannot fill my prescription outside of network.
And I did try to call other doctors within my network to resolve this. They either don’t write or fill this specific prescription, or, can’t order my frames.
Best of luck to you if you choose to come here!

I went into the office yesterday to see if they would help me decipher my prescription in person. Well obviously based on the first question I asked the man behind the counter already knew who I was, as he later stated they had seen the review. He was very dismissive and NOT helpful at all. Although he did tell me a reason I couldn’t get info over the phone was because «laws change» So at least I got some form of acceptable reason as to why I wasn’t able to get the info over the phone this time. Now if the first woman would have just said that none of this bad experience would have happened. Again, Im sad to not be able to use the Doctor at this office anymore, but I definitely wont miss the other staff

Nice experience, nice staff. Dr. Delsman is thoughtful and explains things well. I have special issues to screen for, and he gave me extra information that was new to me and very helpful. The selection of glasses is good for the classic look I wanted. They have Rayban and Fossil among other designers. I wasn’t using insurance, but I was impressed that the doctor reviewed that with me… most of the time, the professional leaves that up to the staff, so he impressed me as knowing all the parts of his small business. I wanted to go to a local business, since I live in North Park and the Unilocal reviews led me here. I was so glad they did!

Great service. Great experience.
My first time having my eyes checked in 15 years. Dr. Delsman is courteous, patient, and has a great domineer. I now understand why NP Optometry has been in business as long as they have.
Thank you. I would recommend them to anyone.

I can’t believe I’ve never reviewed Dr. D! I only see him every 2 years but every experience is a good one. Now that I’m old… er, I have to make sure I get in every 2 years (or on those odd years when I need… ahem…reading glasses) because sight is kind of important if you want to do simple things like drive and avoid walking into open manhole covers.
The ONLY thing I don’t like about the whole let’s-check-your-eyeballs routine is the drops they put in them. No, not the dilation drops, the yellowish drops that I think check for glaucoma? Not Juan’s fault, not Dr. Delsman’s fault but I feel the need to mention it in case anyone knows of a dropless option. Not only does it make my eyes burn but it seriously screws up my mascara.
If you walk in and see a tall, handsome guy in a white coat that looks like Ray Romano, that’s Dr.D. Full of smiles and the patience of a saint. This is one doctor’s office I don’t mind visiting, even with the drops.

Great experience. Most thorough eye exam I have had in years, thanks to Dr. Delsman. I was surprised that after the eye exam Dr. Delsman went over a breakdown of cost and insurance coverage for my personal exam. Also, he was able to give me a couple trial pairs of contacts because mine were overextended. More than above and beyond my expectations. Desk staff was quiet, but helpful and friendly. Juan, who assisted Dr. Delsman, was great as well. Will be back next year :)

Note: I am very nearsighted (~20/​700)
5 star optometrist, –2 star optician/​facility/​prices
Arrived 10 min early, appointment began 30 min late, lasted about an hour.
Super solid Optometrist. Excited for his plan for me, very careful with measurements and taking time to discuss the best options. A+ for Dr. D, best optometrist I have experienced.
Only bad part of exam was contact trial pair were not included which is important because my prescription is so strong it is only available in 0.5 D increments. Exam was covered by vision benefit.
So why is this awesome guy so available, so easy to get an appointment? Oh, yeah, because the rest of the business is a complete turnoff.
Optician ruined this place for me. Condescending, apathetic, and sloppy, and the primary reason I will not return.
What I purchased: One pair of glasses $ 335, frames $ 170 high index lenses ~$ 250, with a «student discount» applied. Couldn’t get them rolled/​polished (qtd $ 80? I forget. It was shockingly unreasonable since many places do this free or a nominal fee) or the AR coating (qtd $ 150). Contacts, two boxes $ 130, after about $ 40 price reduction from my vision benefit. Total, almost $ 500.
The optician wrote the prices in my exam file, totaled them by hand with a calculator, and took my check. Nowhere did I see an actual price list except for on the frames. Did not mark the frames before sending them to the lab. Did not want to try to fix another pair of glasses I had with me.
Got the glasses with in a week, contacts took about the same amount of time. The glasses were sloppily done and I am not happy with them. Extra care should have been paid to the thicker-​edged lenses so that they fit properly in the frames.
The final straw was when they sent me two appointment-​reminder cards to make an appointment… less than six months from my original appointment.

The customer service here blew me away! Dr. Delsman and the rest of the staff were fantastic. Made me feel extremely comfortable, despite having a pretty awful cold. Dr. Delsman is very kind and thorough and they made every effort to make my insurance go as far as possible.
So happy to have finally found a home eye doctor

Went for my first eye appointment ever and I’m glad I followed up with my friends recommendation and headed to North Park Optometry. The building is in a hip area of town, the office is clean. and the staff are nice. Dr. Delsman was likable and funny. He explained what was going on with my eyes very clearly and laid out options that would best fit my insurance needs. I highly recommend this place!

I had an exam (I liked Dr. Delsman), but he needs staff who do not have an attitude and at least pretend to be helpful. I had two sets of glasses made at this location and would never go back again based on the extremely poor customer service (two phone calls and two in person visits where I felt upset at the end of the phone call/​visit) and attitude of the staff. With fantastic online companies now like Warby Parker, who will fill your prescription for $ 95 (including the frame, lenses and shipping), why would you deal with rude service.

What a great experience. I haven’t had my eyes checked since grade school. The staff is super friendly and accommodating and Dr Delsman extremely kind and knows his stuff. He takes his time, making sure you understand everything that is going on. I highly recommend to anyone looking for an optometrist. You can’t get better than this place.

One of the facts of aging is that at some point, your near vision will start going south. This finally caught up to me a couple of years ago and that was my first trip to North Park Optometry, aka Liker and Delsman Optometry.
One of the things I like first is simply the fact that North Park Optometry has been serving the community for over 50 years. It is a very traditional set up that I am sure hasn’t changed much except for the addition of cutting edge equipment. There you have it, history and tradition, two things that carry a lot of weight for me. In other words, it’s not some corp-​o-​rat gig set up in the mall or in the front of some mega chain box store. It most certainly isn’t run by the same retard that was manning the door at Wal-​Mart just a few weeks ago. No, this is the real deal, run by a well trained and highly educated staff of professionals. Keep in mind it’s your vision we are talking about here, not something I would really like to lose, so it really matters who you want to trust your baby blues to.
Everyone that works at North Park Optometry is really nice and very helpful. Most of all though, the doctors are just fantastic. Last time, I had a rather good looking women, so of course that slights my opinion ever so slightly… but I digress. She did a great job, very friendly and very informative and certainly very competent.
Today’s visit I happened to luck out and get Dr. Delsman himself. What a great guy! Very informed and very good at giving you all the information you could possibly ever want regarding your vision. I didn’t really need to ask many questions, as he is so good at explaining things that as soon as you think of a question, he is already giving you the answer! Hey, my insurance only covers eye exams every two years, but I can assure you I’ve got plenty of groovy eye info from Dr. Delsman to hold me over til my next visit.
Speaking of next visits, you’ll be sure to get a nice Norman Rockwell post card close to when it’s the time for next one, so it’s pretty hard to forget. I highly recommend Dr. Delsman and North Park Optometry for good old fashioned care meshed with today’s cutting edge technology at a fair price — what more could ya want?

I am posting this review of my last experience with North Park Optometry which was a couple years ago as afterwards I never returned. I hadn’t thought of it until recently and I wasn’t on Unilocal at the time. This Unilocaling will be a dish best served cold. It is unfortunately a very true story.
As a child, for years I had been taken to see Dr Alan Liker to care for my eyes. As an adult I wanted to see him again but I showed up and he was unavailable.
A different man than Liker performed my exam. I think at the time I had assumed it was Dr Liker’s son or something, but after reading up on their website and seeing his picture I believe it may have been Drelsman. The name sounds familiar to me also.
Half way into the exam the Dr’s mood experienced a violent change for no apparent reason. He basically cussed me out and called me a name. He was extremely hostile for no reason. I should have walked out on him, I don’t know why. I guess this was the place I knew and trusted since childhood so I didn’t.
He never sent me any kind of apology. I wouldn’t go back ever now, the man is a psychopath, and it’s dangerous to trust your only 2 eyes to this man.

My husband went to get his eyes checked a few months ago, and I have been having frequent headaches, so I decided I was due as well. Dr. Delsman is the nicest doctor on the face of the earth, no, seriously. He was incredibly patient with me and talked to me all about the importance of eye health. He then proceeded to give me my eye exam, explaining everything as he went along.
He is SOOOO nice, I just can’t stress that enough, seriously! I come from a small town, and his business practices reminded me of being back there. He is awesome, everyone should go to Dr. Delsman!!!