Nail Connection

Absolutely horrible experience. All I needed was a take off and it was terrifying. The lady had no experience and they were joking about it in Vietnamese. The filer twisted my nail three times and all she did was laugh. I started to sweat cause I was so scared and she made fun of me with the other girls. I told her she was making me really scared and she didn’t care. Another miss was getting a take off too and they filed her nails too much to the point where she started bleeding. Again, the laughed when talking about it. They said they had to paint her nail red to hide the blood…
They also wanted to upcharge me. It is originally $ 7 but they told me $ 10. I agreed and didn’t mind. While I was getting the service done, another lady came by and told my manicurist to charge me $ 20…
I’m usually a very passive customer. I never write reviews, however, this place has struck a bad cord…

I do not recommend this nail salon to anyone. I am usually a regular and go National City to get my manicure and pedicures because they always do a great job. Living only a block away I tried for the first time, Nail Connection. My first impression going into the salon was customer service was horrible. I was not greeted or asked what kind of services I needed. I waited 20 min. Before anyone acknowledged me. I’m not sure if it’s because I look extremely young for my age but this was ridiculous. When I finally got helped, the gentleman who did my pedicure took over an hour. And when he was finished he accidentally smudged the nail polish and got mad at me as if it were my fault. Never again will I come back.

Do not get acrylics and fills here. Not good for trendy shapes and colors…
Went here months ago when I first moved to the UTC area. Very nice people… But worst fill ever. Very wavy, thick, and rough. It was like she hadn’t used acrylic in years… Usually they will tell you when they don’t do them. A different lady painted my nails… It was like a 2 year old did it. She actually went in all directions. I felt so bad I couldn’t even complain, I just wanted to get out of there. I paid another $ 35 to get them fixed 3 days later at a different shop who were upset that I paid for this quality of nails.
These ladies working are sweet… Shop is empty. Looks like they have some faithful customers. Mature ladies… Hate to give them a bad review but I have to warn those looking for trendy, neat, pretty nails.

Wonderful nail salon !!! I don’t know someone get less start … But it’s okay. This is service jobs, sometimes co-​worker can not followed you but I feels they doing good job by themselves … I will coming here and support for them !!!

DO NOT GO HERE. TERRIBLE SERVICE. My friend and I have been here several times, always with marginally okay service, but we thought we would try it again because it is convenient. We scheduled an appointment for manicures here for 4:00 pm, because we had to be somewhere by 5:15. We get there at 4, pick out our colors, and then wait. The youngest manicurist kept trying to convince us to get pedicures too (even though we knew we didn’t have time) and even said that our current pedicures were ugly. Finally they seat us, and one lady begins to cut my friend’s nails (by 4:25) and I am sitting there waiting… It’s approaching 4:40 and I have been soaking my hands in water for the last half an hour with nobody even pretending to come do my nails. At 4:45, two women show up without appointments, wanting pedicures. Immediately, they get seated and two manicurists start on them, WHILE I’M STILL SITTING THERE NOT BEING HELPED. At this point, it is 45 minutes past our scheduled appointment time and I have not been helped at all. We stand up to leave, and they promise they can get someone to start right away. We left anyways. NEVER RETURNING HERE AGAIN.

Very poorly done the youngest one looks like a Rihanna with a big forehead she has a terrible behavior attitude is a half ass and fakes like she’s doing her job I hope she gets fired I wasted so much money for nothing I should have saved it and fed the poor instead giving it to this poor done salon seriously my first time here and my last no stars from me theses people are very biased so watch out the way they treat you

This place is suprisingly good! I felt welcomed by the salonists and they took good care of me for my manicure Will come here again :)

Being new to the area, I came to nail connection because I had to use the laundry mat around the corner. I figured I’d go get my nails done while my clothes were washing.
So, the lady who cut and shaped my nails did literally the worst job. Maybe she was new? I don’t know, nor do I really care. She cut my nails so short that the skin under my nails were showing, making it sore. Ok, fine. My nails are gonna grow.
When she painted my nails, she didn’t even paint the whole nail. She misses some on the side. Come on, I do better paint jobs on my nails.
I got the gel on my nails and good gel manicures will last me 2 plus weeks. This manicure started chipping the next day.
No wonder nail connection has such bad reviews. Get better nail technicians.

Owner/​manager «Nancy» talked me into adding on a pedicure when I came in looking for a gel manicure. She assured me they could do this at the same time. After my pedicure (45 min) finally another technician came and STARTED removing the previous polish on my fingernails. All said and done a two hour process. No apology or explanation given. When I addressed Nancy about her greedy oversell and LIE she didn’t even have the manners to apologize and instead argued with me. Worst customer service I’ve experienced in years. I know I won’t be giving my money to these people ever again… too many better, more efficient, and honest salons in the area. Up selling a product under false pretenses is just rude and disrespectful. Bad business.

I’m pretty picky about nail salons and the quality of service. My experience at Nail Connection was fabulous. I did the Deluxe Pedicure and can honestly say it is one of the best pedicures I’ve ever had. Ivy did a phenomenal job. She was precise and thorough and gave one of the best leg massages I’ve had in a long time. I am more than satisfied. In my opinion, the price point is definitely worth what you pay. I will be returning to Nail Connection for sure.

Worst ever. I should have known when the place was empty on a weekend afternoon. Cold water for my pedicure and the worst paint job ever on my finger nails. I could have done a better job at home, like I’m about to because this bumpy paint job with the top coat that bubbles is not going to cut it. Next time you’re in the area and need your nails done, call me and I’ll set you up with my 5yo. She charges only half, does a superior paint job, won’t drop your iPhone in the water during your pedicure.

The worst experience ever. Service is horrible, they don’t understand English at all. Quality is very poor. Attitude to the customers is bad.

I went here for over 5 years but the last few times I had the same lady. Kind of feels they ‘claim’ you if you are a regular. My nails were never cut evenly. I would have one short and one long after it was done. Once she cut them so short I was so upset. I quit going. I don’t know if Nancy is still there but she was great. When I called asking for her she was too busy or not there. I am not going back.

Very good service from Vicky and her associate. They are careful and exact in each step of the process. I had a standard mani/​pedi and I was very satisfied with the results. I even nicked one nail just after she had told me to be careful but she fixed it with no signs of impatience.
This will be my «go to» nail salon when I am in SD.

Worst manicure I’ve ever gotten in my entire life. Do not go here! They do not know how to do gel. I honestly wish I had waited and gone somewhere else. Now I will have to get them done again and wasted my time and money.

The service here is amazing, wonderful staff and a huge variety of nail polish selection. name anything, they have it! I will definetely come here again for a mani and pedi!

The business they do there is quite remarkable! I don’t understand why people would be hating on a place this good. I just find the service they do is commendable. They were able to remove the calluses from my feet with a special package. This place is great for athletes! The prices there are very exceptional with the service they do. You don’t get good service anywhere else, and I highly recommend this place coming from a guy like me! I’ll look forward for them to servicing me sometime in the near future!

I also don’t get all the bad reviews!?! I stopped going to other nail/​wax salons after going here. The service is very good & their prices are wonderful.
Nancy deserves special praise for her excellent waxing services. She’s a very nice person & does a fantastic job while making you feel comfortable — waxing is extremely personal!
They are always accommodating if you don’t have an appointment & will work you in if at all possible. I’ve never had cuticle nicks with their manicurists. Once, I chipped a nail (my fault) after 3 days & they quickly re-shellac’d that nail w/​o charge. I would have gladly paid for it as it was my fault for the chip.
Again, i don’t get all the negative reviews. Good service at good prices — There’s no pleasing some folks. I highly recommend this salon & waxing by Nancy!

This is a standard nail salon, many are alike. I have come here quite a bit over the past two years. I went there today for a pedicure and noticed there was an older man sitting in the chair next to me getting a pedicure. He had kind of gross looking feet and they were just finishing up with him when I came in.
While they were prepping me and running the foot bath, the old man finished the pedicure got up and left. they then drained his foot tub and wiped it with a regular towel and put another towel over the top of it «all clean» ready to go now. Gross. I can only imagine who was in the bath before mine. Gross.

DO NOT go!!! Seriously, they are dangerous. I went here for years with my mom and aunt, and they have gone downhill recently. The person doing my mom’s pedicure BURNT her foot and cut her nails so short that they bled. They wouldn’t listen to her when she asked them to change. She was in pain for almost a week.