Missabella House Keeping

I’m really happy with my first cleaning!!! I was hesitant to try them due to their 3 star Unilocal rating but I’m so glad I did!!! I called on a Saturday and had 2 maids come Sunday morning. The booking process was very easy! I just called and they gave me pricing info and booked an appointment for me within 5 minutes. They also have a user friendly website where you can schedule appointments as well. They offer decent prices for their services. I also love the flexibility of their work schedule since most housekeeping services only offer Monday through Friday cleaning.
They sent over Mari and Monica. MARI IS EXCELLENT! She is very thorough, detailed, and hardworking. She was able to clean so much in such a short time. I’m actually very picky when it comes to housekeeping services but she left my house in such perfect condition that I had no complaints. Im very happy with the service and I’ve already booked my next 3 appointments with her!
Highly recommended!!! :)

—-FIRST APPOINTMENT NO SHOW — -
I set an appointment for cleaning over a week in advance for 4:00 this afternoon. A couple days ago, I got an email notification that my appointment was moved to 5:00. No phone call, no «Hey, is it ok if we bump you to 5?» Just «Your appointment is now at 5:00»
All right, I juggled my schedule around and I’m waiting for someone to show up at 5:00. It’s now 6. No one is here. No one is answering the phone at the supposedly-​open Missabella office. No sort of contact whatsoever.
Terrible. Avoid at all costs.

I asked for the baseboards, walls, floors and bathroom completely done and this is what I got. I rated 0 on the service and I am not going to get my money back due to the fact I do not have the invoice with me. Come to find out the invoice was supposed to left with me and the house cleaner kept it and changed the ratings. Please do not use this service it’s a rip off.

Edit: never mind. Raised their prices beyond their worth, and value goes down due to inconsistent cleaners each time.

I am a resident MD through UCSD making about $ 50k/​year, single mom, hectic life with a TINY 780sf 2bd/​1ba bungalow. I cant afford the luxury of a weekly cleaner, but since being in residency, have used a reliable cleaner every few months when things got «out of hand» with clutter and I needed a little deeper cleaning job done. My last housekeeper would do this 3 or 4x a year for $ 125, spend 5 hours and have everything done. Unfortunately she moved.
Enter MissaBella. Grrr… I should have known not to use a service advertising on Craigslist. I wrote them with a detailed description of what I needed done, and the manager recommended either the four– or six-​hour package, indicating that the «six» was the «most popular» and should be ample for the job I described.
Before the MissaBella housekeeper arrived, I prewashed dishes, washed all laundry (piling it for folding), made my bed (which had clean sheets) took out trash myself beforehand so she could focus on what I needed. I took her on a walkthrough of my tiny place, told her to just clean counters/​floors/​sink in kitchen, deep clean the 90sf bath, fold/​hang laundry/​loose clothing, and then a general clean (dust/​vaccum/​sweep) of the 280sft LR/​DR combo room and bedrooms.
When I returned, although the kitchen was cleaned nicely, the bathroom had a pile of dirty clothes on the floor, area around toilet was a mess, baseboards and frank dirt on door untouched. The floors were un-​vaccumed, evidenced by some dried grass, larger dirt particles, a few pennies and bobby pins scattered on floor. Dirt and clutter remained under chair, cobwebs still in corners, no mopping of the *very small* amount of exposed floor, mantle and foyer table still with dust and loose change. Dining room table and desk still had dirt, spills, spots of dried food same as I left them. Bedrooms were not touched other than the laundry mentioned — rugs and floors still w/​pet hair, windowsills thick w/​dust, dresser clutter and spots just as I left them.
Although the cleaner was very pleasant, I did find it strange that when I said I would try to come back and check in around 430pm (4hrs into the 6hrs I paid for) she asked that IF I were to return and NOT find her working in the home, not call Missabella that she was probably nearby/​still working?- why would she need to say this? But I let it go, then got stuck late at work. I arrived home after 5.5 hrs had passed to find only kitchen and bath cleaned and she was JUST starting folding/​haning laundry, of which she finished 2/​3rds in just under an hour. WTF? Does it take 5.5 hrs to clean a 100sf kitchen (without dirty dishes or trash to take out) and 90sf bath?
I am a reasonable person, and did NOT expect perfection — I work with mostly unemployed often homeless patients in my clinic and know how hard housekeeping/​physical work can be and do NOT make a complaint unless there is a MAJOR problem. I think the housekeeper was just young and not experienced at all. I agree with the previous poster that MissaBella probably hires young women with little cleaning experience for a crappy wage and no benefits, and then doesnt pair them up with anyone experienced or bother to train them appropriately. This is BAD BUSINESS in EVERY WAY!!!
Oh yeah — MissaBella has you pay for the work before they start the job. If I hadn’t plunked over the $ 150 up front, I would have paid $ 75 for 3hr-​service, which despite the clock is about all I got.
I took pictures of the dust, uncleaned tables, clutter, cobwebs and piles of clothing left unfolded on my bed, the rugs not put back, etc, and sent an online complaint to the office. I have not yet heard back, but based on other reviews, I am not optimistic.
DO NOT USE THIS CLEANING SERVICE.

Overall, I would not recommend this cleaning service. We asked specifically for them to focus on the floors and bathrooms, and that we really wanted those done over anything else. There are large parts of the bathroom counter and floors that weren’t even wiped down or swept/​vacuumed. Like not even touched!!! Waste of money, in my opinion.

I loved this service. Tara was wonderful. She came on time, was really professional, and did a great job. I would definitely use them again.

VERY DISSATISFIED. The young girls that work for this company know nothing about professional cleaning. In fact, the first time they came out, their girl, Amy had to ask me what a baseboard was when I asked her to clean it. I decided to try them again, thinking they are young, maybe after a few times we can work together and I can show them exactly what I expect out of a housekeeper.
The second time they came out, I paid for 4 hours, which they advertise as $ 100.00. I left the $ 100.00 cash on my counter because I had to run out for a quick errand. When I came back I found that they had left my house after less than 3 hours, but took the entire amount of money I had left them. On top of that, my house was left completely dirty. Several tables throughout my house were not touched, I could run my fingers through the visible dust. My kitchen sink still had crumbs and spilled coffee in it. I had bought a new hand held vacuum with a brush attachment, and asked them to use it on my dark brown couches. They did not touch my couches. My tile floors throughout the house were not swept, vacuumed or mopped. My granite counters in my kitchen still had the morning’s toast crumbs and jelly spilled on it.
To make matters worse, when I told Marissa (apparently the one in charge) that I had to run out, and that I would leave the cash on the counter for her incase I didn’t get back on time, she informed me that she had already run my credit card. The last time they came out, my adult son was home with them, as I was at work. I remembered after they showed up that they didn’t take checks, so Marissa took my credit card info over the phone to cover that cleaning. I NEVER gave her authorization to charge anything but that initial cleaning for $ 100.00. I later found out that not only did Marissa run my credit card without telling me this second time, but she ran it the day prior to our appointment, and for an amount to cover two cleaning appointments ($ 190.00) instead of $ 100.00. Again, all of this was not discussed with me. It is very alarming that someone thinks they can run your credit card when they want, and in what amount they want.
Marissa has said that I will be receiving a credit card refund (I have not seen it yet, 3 days later), and she will be sending me a $ 20.00 check in the mail to cover the 4^th hour of cleaning I did not receive. Although, it seems to me I should receive $ 25.00… 4 hours at $ 25.00 = $ 100.00.
To sum up my review, I WOULD HIGHLY RECOMMEND AGAINST USING THIS COMPANY. The very young girls who showed up to my house did a terrible job of cleaning, and also cheated me out of cash, and on my credit card.

I loved this service. They were on time and worked very fast and efficiently without compromising the quality of the work. The upfront menu type pricing makes it easy to budget and plan for the services you need.

I was very dissatisfied with the way my floors turned out. When the two young ladies «Crystal» and «Elle» from Missabella House Keeping showed up to my house I made a very specific comment — «The most important reason you are here are my floors!» I emphasized this over and over again as we walked through my home. The house is always «clean» but this service was supposed to be my monthly deep cleaning to get the toilets, showers, etc., and most importantly to shine the floors. I called Missabella because my regular housekeeper cancelled on me at the last minute and we have an event planned for tomorrow.
I use Pledge FloorCare Finish product on my floors for the brilliant shine. I asked the ladies if they were familiar with the product and how to mop floors with the product. They said they did. I even offered to demonstrate, and they said it wasn’t necessary and they could handle it. I am utterly disappointed with the results!
I attempted to contact management with the company via office and cell phone, left voice and text messages — no one will return my call. In addition to the wood floors, they didn’t vacuum any of my 4 area rugs, they smeared some inferior product all over my granite counter tops and cooktop leaving an oily buildup and streak marks, they didn’t wipe down any of the furniture in my office — I am beyond disappointed. But the worse part is that Missabella management will not even give me the courtesy of a return phone call.
Quite honestly, the two young ladies were very polite — they even tried to re-​mop the floors and re-​wipe the counters down. But they were in way over their heads. Neither of them were ready to professionally clean a home, especially not one with dark floors that require a different mopping technique. I told them that I was very disappointed with the results. They acknowledged that the floors looked horrible.
Crystal and Elle were so polite, I gave them a 25% cash tip — not for the quality of the service, but to recognize their efforts for trying. Crystal even offered to come back in the morning to give it one more try. They worked all day long and it’s not the young inexperienced ladies’ fault they were unprepared. This is a classic case of poor management and poor training. Missabella should have teamed these young ladies up with someone more experienced to teach them how to provide quality cleaning services.
Anyone who knows me can attest to the fact that my home is always very clean. The only reason we bring in a cleaning service is for the once a month «deep cleaning» and shining of our wood floors. This was not at all worth the $ 170 we paid and I would never recommend their services to anyone. I am contacting my credit card company to dispute the charge. I hope my insurance protects against payments for services not rendered.

great work!!! will recommend them. planning to bring them back again!!!

I used Missabella household cleaning to do a deep can on my entire condo. The staff was professional and courteous. They brought all their supplies and and left my home looking amazing. I will be using them again.

Really happy with my service. They did an excellent job organizing my kitchen, pantry, and laundry room. They helped me out with the dreaded «spring cleaning» tasks that would have taken me forever to do. They are very professional and I will definitely call them again.

They brought 4 people & unboxed everything & put it where I wanted it. The next day after I moved with short notice. And they worked until it was done, even if I wanted something fine tuned or put somewhere else. It wasn’t a problem. And they where happy to help.