MDM Hardwood

Mark installed our hardwood floors a couple weeks ago. He has done a tremendous job. It could not be prettier :) It was a wonderful experience to work with him. He is so professional, in fact the most professional contractor I have ever worked with. Also he is great with details. He built us a custom curved entry, perfectly matching with the color of our dark hardwood floor. He is really «the expert» on hardwood floors. I could not be more satisfied!

We had Ismael come out and give us a quote for our wood floors. He was on time, had a ton of knowledge and was really nice. I told him we were on a time constraint and he made some phone calls and was able to start the very next day. Again, the guys who showed up were on time and very considerate as they taped off our kitchen area so there would not be a lot of dust. The floors look amazing and they gave us a discount for paying cash. I would highly recommend these guys!

It was a great experience using Mark and his crew to do my hardwood flooring at home. I was beyond satisfied with his fair pricing, quality work and flexibility in helping us to meet our deadlines. So much so I used them to complete 5000 square feet of luxury vinyl planking at my office. He did an amazing job there too.

Mark, Angel, and Christain installed beautiful hardwood floors throughout the first floor of our home. They were very professional, respectiful, clean, and thorough with the entire installation. Mark is very knowledgeable. His bid was fair and the work was done efficiently. Best of all, our floors are beautiful! I would definitely recommend MDM Hardwood to anyone wanting floors installed.

Top notch service from Mark and his crew (Angel and Christian). I did a very thorough due diligence on installers before choosing MDM. I knew from the moment Mark completed his initial walk through that he was the one; he is extremely knowledgeable, honest and a true artist of his craft. I was very pregnant at the time of the job, and Mark and his team were beyond patient with me. They took great care in keeping the dust under control, and notifying me of when it was and wasn’t wise to be in the house. He kept my husband and I well informed throughout the project, and went above and beyond to ensure it was perfect. The job turned out beautiful, and I’m super picky, but I have no complaints with his work. I recommend Mark all the time, and I look forward to using him again!

Mark and his crew (Angel and Christian) installed hardwood floors in our home after a flood. All three were very professional and took great pride in their work. They were prompt, respectful and incredibly tidy. They worked the entire time they were in our home and we witnessed their attention to detail, making sure our floor looked perfect. Mark’s estimate was prompt, clear and fair. I have no hesitation in recommending them to others.

Ishmael just came by to give us a bid on our floor refinishing. He was right on time but after taking a careful look at our floors, he recommended that we not even attempt to refinish due to the two different species on our floors and the variety of things that have been on top of them over the last 100 years. He said that under the best of conditions it would take the finish in a blotchy way, and these were not the best of conditions.
He seemed very knowledgeable and would not even bid the job because he said that he know that we would be unhappy with the results. That is integrity!

While I’m sure there are other good people at MDM, from my limited exposure, Ismael is the epitome of true customer service. In my mind, Ismael’s attitude, responsiveness and personal ownership puts the reputation of MDM above everyone else.
We were in the process of purchasing a new home and putting up another for rent, so we needed to have hardwood flooring refinished at 2 separate locations back to back while accommodating a move and cabinet refinishing. MDM’s pricing was in line with others. And while several of the reps that came out to quote seemed to really know their stuff, Ismael stood out as being responsive, honest, available and collaborative. Ismael was thoughtful in considering that one home was solid hardwood that we would be living in while the other was going to be subject to the abuses of renters. Ismael made recommendations accordingly to deliver the best product applicable.
The guys were always on time to start the jobs each day and completed the overall projects on schedule. On the solid hardwood, a few days after we moved in, I noticed that under certain lighting a few spots seemed dull to indicate that the poly coat was thin while there were other spots that ‘pooled’ poly. I texted Ismael who responded right away to say that he would take care of it. We scheduled a time the following week and he stopped by personally to do a light sanding a touch up of the spots. He took pics of the spots so that he could use them to teach his guys to improve. Not to make excuses for MDM, but we had no stain applied whatsoever as we were going for a light finish, the very light wood with a clear top coat made blemishes extremely hard to spot under certain lighting. So while the job wasn’t perfect, the way Ismael took accountability for the work and recovered just further demonstrated his emphasis on customer satisfaction. I would recommend MDM, Ismael and his refinish team, in particular, anytime. Thanks!!!

Best flooring installer we have ever worked with. Quality work, professional to deal with and on-​time. Mark is super busy, yet always takes the time to answer calls and get back to the customer. The last job he did for me was to install custom, high-​end oil-​rubbed oak floors and he did a fantastic job on the layout, taking time to make sure the best looking boards were placed in the right places. He always double-​checks the details such as transitions, which is so important. The result is beautiful floors! We will continue to use Mark for all our flooring jobs.

I looked into a couple different flooring company’s, after meeting Mark I knew he was who I wanted to work with. Mark is great to work with, he has good communication, friendly, and works very fast. He estimated the job to be two days and finished in about ⁶⁄₇ hours. His team is professional and hard working. I absolutely love my vinyl flooring he installed! If you need flooring definitely give him a call.

My review here has to start off with Ismael… When I first met Ismael during the inspection and estimating process he was actually there at the same time I had another hardwood company rep at the house for an estimate. Ismael is the sole reason I decided on MDM Floors. I’m sure most flooring companies do great work and are reasonably competitive in price per square foot, although not all have them have the attention to detail, communication style and professionalism that Ismael has. He communicated through phone and texts once the project started and would give regular updates on the progress of the job, without me even asking. It was refreshing to know that MDM still recognizes that the little extra details go such a long way with consumers.
Ismael, Alfredo and a 3^rd man completed the work on time and delivered on exactly what was promised. My Red Oak hardwood floors look absolutely fantastic an I’m thrilled with the experience with MDM and Ismael. Thank you!

Ismael R. and his team did a wonderful job refinishing my 1950’s original hardwood floors (1,100 sf). The floors were pretty well worn with no traces of the varnish left. In one room there were boards with prior termite damage. Elsewhere in the house were some warped boards due to water damage and incorrect nails used to quiet old squeaking boards.
Ismael provided a very competitive bid which included sanding, replacing damaged boards, staining, and three coats of varnish. The crew showed up as scheduled and kept the house as clean as could be. Ismael is a hands on foreman, calling me every other day with a progress report. On one visit to the job site, Ismael was actually running the sander.
The end result was better than I had expected. Any signs of the prior damage could not be seen due to excellent lacing of replacement boards. The color was evenly applied throughout and the polish and shine was perfect for sliding around in my socks.
Wood: 1−½ inch red oak. Stain: Classic Walnut.

Ismael Ramirez and his crew did an amazing job refinishing our 75-​year old white oak floors! They showed up on time, finished the job on time, and paid attention to detail. We received estimates from four different companies but chose MDM due to their professionalism, Unilocal reviews, and fair price. I highly recommend MDM to anyone who wants quality work done at a fair price.

Too busy??? I called and left a voicemail message with all my info and requested an appointment for a quote… never received a call back. Three days later I called again, got Mark’s voicemail again, and left another message. It’s been another 3 days and still no call back. If you’re work schedule is full, just return my call and tell me so. Ignoring calls leaves a terrible impression.

These guys are great! I had a recommendation for someone else who wasn’t returning my calls so I turned to Unilocal and found MDM. I called and was called back almost immediately. I needed to have fifty year old oak floors refinished in a home we had just purchased so my niece could move in. They met me the next day, gave an estimate on the spot, scheduled a start date and showed up on time. The floors were beautifully refinished, better than imagined, and on time! I highly recommend MDM.

We bought an almost 100-​year old craftsman and needed a hardwood specialist with incredible attention to detail that could preserve our original hardwood. I am happy to say that Mark, Ismael, and his team well exceeded our expectations! And here are a few reasons why.
First, we originally wanted to keep the same color of wood as the original white oak. Ismael, one of the lead guys on his team, came out to help us think through the project and spent a good hour or so looking at the floors, picking at the corners, and walking us through some of the upsides and challenges of various options. Then, once the bulk of the renovation was done and it was time for the floors, Mark came out and actually helped us think through how best to save the original hardwood even though we had to splice in several areas where remodeling had removed pieces. The solution was to darken the wood a bit with stain so that the wood from newer white oak trees would blend with the 100 year old wood that we were able to save. I was cautiously optimistic. As detailed below, I can say now that it worked out flawlessly.
Second, they did a superlative job in exactly the amount of time they said it would take for exactly the price they said it would be. The reliability of someone giving you a true price, sharing details about inexpensive options, and understanding our needs is really hard to place a value on, but it’s worth quite a bit. So is getting the job done in a quality manner and on time. By the time we were at the hardwood stage we were on a time crunch and his team’s ability to keep the schedule was greatly appreciated.
Third, now that we are living in the house I can say that the actual quality of the work, the transitions between our tile work and our hardwood, and the look of our floors all are quite impressive. We’ve had lots of friends and new neighbors over and they all compliment the work he did.
I don’t write alot of reviews because I am rarely moved to say something so great about a business that I think it’s worth resetting my password (which I always forget) and sitting down to think through what was so great about the business in the first place. I’ll make an exception in Mark’s case because the way he treated my wife and I and the work his team did was really top notch. I would recommend MDM Hardwood without reservation to anyone who asked.
Cheers

Received a very kind apology from Mark. We all make mistakes. It’s too late for me to use them at this point, but I would consider them for future flooring needs.
Plus Mark does dog rescue. That speaks volumes about who he is as a person and I strongly believe in supporting businesses that support good causes.

Mark showed up when he said he would, came back with an estimate when he said he would. He and his crew, Angel & Christian, showed up to work on our upstairs when they said they would. Great work ethic in my opinion. They did a great job. Worked as cleanly as they could and left my home better than I would think possible.
I would highly recommend MDM Hardwood flooring to anyone.

I used MDM Hardwood on two separate occasions. The first job was technically challenging because I was keeping existing engineered hardwood floors and wanted to extend that same flooring into a new area of the home by lacing it in (no transition pieces.) I interviewed several flooring experts who said it was hard and time consuming and therefore costly. Mark was not only very fair with his pricing but he knew his stuff and I felt comfortable with his ability to get the job done correctly. He did not disappoint.
My wife and I a month later decided to remove our old carpets in all our bedrooms and replace it with laminate. This time we already knew who we trusted and called Mark for a follow-​up job. We are very happy with their work. Sometimes he can be hard to get a hold of due to a busy schedule but they always have gotten beck to me. If you are a little time flexible, it’s a good idea to wait a few days and allow them the opportunity to bid the job. Their pricing is very reasonable and their workmanship is superb. I also appreciated Mark’s politeness and calm demeanor. A good attitude goes a long way in my book.
In my opinion, MDM is the best all round wood flooring installation service you will find in the San Diego area. I have done a lot of research and I truly believe this. They are professional, reliable, fairly priced and polite.

We contracted MDM Hardwood to install laminate flooring in our split-​level home in August, 2013. Mark McClellen, the owner, and his team (+2) removed and discarded our old carpet, leveled the floors, did some custom work on the landing, and installed laminate flooring and new baseboards. Bottom line: the work was done per schedule and per estimate, our place was cleaned up at the end of each work day, everyone was professional, and the flooring, stairs, and custom landing look great!
Mark does the work himself and does not sell products. Although he can provide recommendations on brands and flooring sources, clients are free to choose their own flooring, which mitigates any conflicts of interest with selling specific products. Therefore, this business model does come with some considerations: MDM Hardwood is not a one-​stop shop, and because Mark does all the work himself, he can take about a week to respond to (non-​urgent) emails. My husband and I were fine with this because Mark is more craftsman than businessman and we preferred the freedom to purchase whatever flooring we wanted. Mark is patient and honest, has a wonderful demeanor and provides quality workmanship.
We highly recommended Mark and his company, MDM Hardwood!