Mattel Toys

Bad experience at Comic Con Mattel booth. This guy in the picture needs to work on his customer service. I was waiting in line at 900 in the morning when I observed a argument between a female Mattel employee and Comic Con Security as to who controls the line to purchase Mattel merchandise. The Mattel employee conceded to security that he was in charge. Security told the line to proceed and people rushed in. My handicapped son had to move out of the for fear of being knocked out his wheelchair. The guy in the picture came over to the line very forcibly and was telling people to get in one line. As he did this he stepped in front of me and and turned and accused me of not being in line. Myself and 4 other strangers that I was standing with tried to tell him that I was in line for over a half hour. This guy would not hear it and became more agitated and demanded I go to the back of the line. I refused to go to the back of the line and told him «What the fuck are you doing? I have been in this line for 45 minutes. I’m not going to the back.» He told me to watch my language and I responded this is America its called free speech. He then ran over to security yelling «This guy is out of here! This guy is out of here!» Security came over and I explained the incident to him. He offered to get me in line to buy my item. When he did he was told the Mattel guy said he would not sell to me. Immeadiately 4 complete strangers offered to buy the item for my daughter. One did and I was greatly appreciative. I told the 4 I was going to file an official complaint with Mattel over the incident. I have their names and numbers if needed as witnesses. I regret my choice of words with the employee but his aggression raised mine. Everyone in line stated the employee was out of line and aggressive. I have been coming to Comic Con for 28 straight years and have never been treated like this.