Master Property Management

I just finished reading their lease contract and red flags were popping up everywhere. I’m glad I saw the ratings here before signing. Like the other gentleman said, you have to sign and agree to have the place «professionally cleaned». Unnecessary 60-​Day required notice to vacate followed by No Automatic Month-​To-​Month tenancy.
Aside from a few other flags that stood out, the biggest one is the Forced Arbitration clause. There is no reason whatsoever for a decent property management company to have that. Unless of course they are not decent. Small claims can cost from $ 30-​$ 75 and the filing cost is refundable if you win. Arbitration in San Diego? Web search what I put in quotations for proof. Total $ 800. That is just the beginning and assuming it goes smoothly.
«$ 300 Initial Filing Fee, a $ 250 per party Administrative Fee and a one time $ 250 Conflict Check/​Disclosure Statement Fee.»
I guess that explains why they are pushy to get me to sign. I already gave them my preferred move-​in date. They are trying to get me to sign and move-​in sooner. They don’t want to give you time to think. Any contract that places more restrictions than typical California Tenant Laws do isn’t ever in the tenants favor. If it feels wrong, it most definitely is, these ratings just proved it for me. The wasted credit check fee’s are the least of my worries. Disaster averted.

Quite simply the worst property management company I have ever had to deal with. Awful communication and follow up to multiple repair requests. Don’t waste your time and money with these people.

IF YOU HAVE A CHOICE DO NOT RENT FROM THESE FOLKS.
I moved into one of their units in Encinitas and when I toured the home, every outlet had a Glade Plug In. I thought to myself, ‘what a nice thing for them to do.’ When I signed the lease and had moved in I removed the Plug Ins only to find out the real reason why they had them… Urine. The previous tenants had a dog that urinated all over the place, resulting in an unlivable unit. I had to beg these folks for 3 months to replace the carpet after I had exhausted all possibilities (steam cleaned it 4 times. Bought a gallon of Natures Miracle and even injected the carpet foam with unsatisfactory results) This was on my own dime. They finally put in carpet that must have been left over by a factory. They were so cheap that they hired a guy to put it in that has no carpet experience and could not speak English (Chinese only). He then was short carpet in one room and literally used Duct tape on the underside to tape 2 pieces together.
As soon as I moved in I notice the bottom toilet did not flush due to no chain and an old stopper. I fixed it myself and went to Home Depot. I submitted the receipt to the owner and they told me that I should not have done that. No «thanks» or anything. Unbelievable!
The dishwasher was so old it did not work. They replaced it with the loudest and cheapest one they could find, I just hand wash my dishes.
I don’t have cold water in the summertime so I take a quick shower before it gets to hot and scalds me.
When I fixed their stove by replacing the faulty electric grill plate the owner told me that I should of asked her first. Zero thanks/​gratitude.
I came home to a window with broken glass in my dining room and they told me to pay for the replacement… After some debate I paid for half, even thought the broken window was not my fault.
I needed the faucet replaced in the upstairs bathroom and the same guy that put in the carpet, put the new faucet in. He did such a crap job that he left brass filings that he ground down and let fly and stick to the walls. Eventually turning the walls green from the oxidation/​patina. This handyman is definitely not legal or bonded.
I have been here 4 years and never late on rent and they continue to insist that I sign an annual lease and will not let me go month to month. I just received a new rental lease with an increase of $ 800 on the rent. I sent it back to tell them to fix the error. Total lack of professionalism.
You ask, why do I still live there? I get locked in a lease and they don’t make it easy to move. I happen to love the area and so I stay.
Be warned… This is a operation that does not help you at all.
I try not to even ask for help from them because they almost make things worse. They are horrible to work with.
I asked them if I had an emergency who do I call and they said them. Even if your in a foot of water and it is flooding otherwise I have to pay for the service. They are just awful.
If I could issue zero stars I would.

If you are considering to go with master, please reconsider!
We started our lease privately with the owner of our house & she decided to go with master which being the tenants meant we would be working with them too! Needless to say, their communication is lacking… that’s putting it very mildly! When they supposedly didn’t receive our rent for over 3 months we finally get a surprise email regarding the issue! We sent our rent but don’t you think if you weren’t getting paid you would notify the person immediately & not wait till 3 months & the funds are now untraceable?! Also not to mention when our lease was good up until October they decided to in April give us a 30 day notice to vacate the property due to reasons not being listed… when we called we didn’t get in touch with anyone, when we finally did the reason was the owners no longer wanted to rent! Well thanks for notating that on the notice! When we spoke to Betty on the phone she was extremely unprofessional & became very argumentative, to the point that my husband had to hang up on her bc she wouldn’t stop arguing over a simple matter that needed to be discussed! We didn’t receive the information we wanted. She also requested that we emailed instead of call… well we have sent emails & have yet to receive a response! What kind of business are they running?! Not to mention at the signing of our lease an initial inspection was never completed, nor was the home properly cleaned! Now that it’s time to vacate you do the math as to how lovely this process is going… and here it is 7 days from our move our date & still no response on how they want to handle our deposit, the inspection, or even to acknowledge that we are moving out!
Just be advised there are much nicer management companies out there, ones that actually know the laws & responsibilities of a management company!
Do not go with master!

DO NOT rent from them. Even if the low rent looks enticing, it’s not worth it. Not only will they never reply to your emails or calls, they changed my rent from what they advertised. They don’t speak English well and refused to discuss the lease. I regret ever replying to their ad.