Master Plumbing & Leak Detection

I have hired these guys on a couple occasions, the work that was done, was done well. They have a little bit of a problem keeping appointments that they make. Also the plumber that comes out has complete discretion on what to charge for the service rendered and it leads to very high pricing in my opinion. Over all this company is just ok.

Mark is the best! Very professional, on time, friendly and very fair when it came to pricing! This will be my plumber for life!

Reckless and arrogant driving in El Cajon early morning, Nov 13. If you think that this helps guarantee their punctuality, then hire them! For me, I would not want that personality doing work in my house. I see from other reviews that they are commonly referred by a certain insurance company. I will be sure to avoid that should the situation arise.

I hired this company, Master Plumbing, to detect a leak in my house. They found the leak, and seemed nice about it. So I filed a claim with my homeowners insurance. Then MP supplied a report to the insurance company claiming that the leak had been going for many weeks, which the insurance company used to deny my claim. MP took no measurements of water leaking, they didn’t measure humidity, no temperature. MP stated an opinion with no scientific basis, pretending to be experts in the area water leak forensics.
Then it turns out MP has an ongoing business relationship with the insurance company. When I asked for a copy of the report they supplied to the insurance company, for a visit that I paid for, the person in the office said «I have to get permission from the insurance company first. I don’t want to lose my job for not following policy.» The report even says that the insurance company was the paying customer, when they had nothing to do with me hiring MP.
I spoke to other professionals in the business since then that it’s impossible to know how long the leak had been going. They said two or three days of leaks can cause mold.
Everything up to here are facts I can back up. My interpretation based on all this: MP is scared of the insurance company, scared of losing the ongoing business, so they wrote a report to help the insurance company reject my claim. You should let them work for the insurance company, hire somebody that works for you instead.

Strongly recommend this company! Jeff came out the same day and fixed my leak. He was extremely nice, very professional and he explained what was causing the leak etc. He was very knowledgeable and I would use this company again, or recommend one of my friends to them.

John (#66) came out on behalf of our USAA insurance claim for a slab leak. He was very kind, on time (actually a few minutes early), and clearly explained everything. John fixed everything in a timely and professional manner. The house was cleaned in the area and you wouldn’t even known he was here. Lastly, he was even thoughtful enough to put the couch over the rough concrete patch so that our cat wouldn’t walk in it. No complaints.

If I could give negative stars I would. One of their so called plumbers set a toilet in my house and the bathroom door wouldn’t close. Well I called out a different plumber and they fixed the problem the this guy couldn’t. Don’t call mp.

Have used Master Plumbing in the past at least 3 times for minor plumbing issues. Last time they came out the plumber did not clear the clogged drain as it was clogged again in a few days. They sent someone else out and said the previous guy was no longer with the company should have seen the Red Flag. Called them a few days ago and made an appointment for today. They were a no-​show and a no-​call. I called them after they missed their 3 hour window. Apparently I had been bumped or they over booked… Regardless, no call and a waist of my day. That was stike 2 and I won’t go with a strike 3. They’re out and I won’t use them again.

Donny was awesome! He came to fix what we thought was a leak in the toilet (from work another one of Master Plumbing’s workers had done a few weeks prior). After spending almost an hour scouring around… the attic, the shower, the air conditioner, he wasn’t giving up! He kept a positive attitude the whole time and was determined to find the cause of the water, which he finally did! Definitely ask for him when you call.

More like Master of late and missing appointments! Wasted my time waiting for them. Don’t bother schedule an appointment with these guys.

This company is a rip off. I had a sewer pipe crack in my home causing flooding and quite a bit of damage. Master plumbing was called out to do the leak detection as they are approved by my insurance company. They found the source of the leak and told me it would be a 5 – 6 hour repair job and quoted a flat fee of $ 825 plus $ 200 for the already completed leak detection. I agreed to pay (insurance doesn’t cover this cost only the damage). When the plumber came out the job was completed in a little over 1hour. Quite a difference from the original time estimate! They refused to reduce the price. $ 825 for about 70 minutes of work. Total con job!

Awesome work, very pleased. My insurance company sent them. They were on site (Huntington Beach) within the time scheduled. They found the problem, not a plumbing issue, showed me where it was originating from. Didn’t B/​S me. You can’t ask for much more. I’ll will be a returning customer.

On Wednesday late morning I called Master Plumbing and told them I had a leak somewhere on my property. I was told they couldn’t come out until Friday between 1 and 3. I agreed to that time. On Friday morning I received a call from Master Plumbing saying that because of an emergency they wouldn’t be able to come out until Monday. I obviously wasn’t pleased because of the water being wasted and the fear that I might be looking at a sinkhole. I asked why someone couldn’t come out on Saturday, and was told that they only handled «emergencies» on the weekend. Management should reconsider this. I was inconvenienced, but they’re not willing to make an effort. So basically they were telling me that from the time of my call to the time they were willing to come out six days would pass. Is that any way to run a company? And did they try to make it right? Did they offer some sort of compensation or anything at all? No, it was take it or leave it, and we couldn’t care less whether we have your business or not.
Avoid this company. I am sorry Unilocal,you shouldn’t be selling coupons to a company like this.

If you need a plumber to come out, don’t bother with these guys:
Missed appointments=2
Calls to let us know they were going to miss/​be late to appointments=0
Apologies=0
After wasting over 5 hours of my time in 2 days, I can say definitively that working with Master Plumbing is not worth it.

We had a cement slab replaced in the backyard of a rental unit. After the patio was poured a leak developed that ended up flooding the backyard. The cement contractor said it wasn’t anything he did that caused the leak so I knew I would get not help there.
I called out Master Plumbing & Leak Detection and they were able to determine that the drain line that is in all the backyards had a hole in it and was clogged so when the sprinklers came on it flooded our yard.
They guy showed up on time, was friendly and helpful and was able to explain to the landscape supervisor exactly what the problem was.
We are now in the process of working with the landscape company to get the pipes replaced so we can finish the backyard.

I’ve used Master Plumbing to take care of issues at a rental property. We’ve used them about 5 or 6 times now, but not again.
At least half the time, they do not come within the timeframe they set.
Twice they have left the house without doing the work with no call to let me know if they will be back.
The last time, he called to have me authorize the work. Apparently, then he left without doing the work or telling the tenants when/​if he would be back. Yes, I was charged for this «Visit» even though no work was done.
Like I said, Never again. Too many great independents out there to go with this very expensive and now unreliable company.

Slab leak /​Repipe
Master plumbing repiped our hot and cold water lines, after we used another company that unsuccessfully tried to repair a slab leak. Tom and John were the main crew working on the repipe. They finished the Job in 4 days (as promised) and we were never without water until the last day when they did the tie in. I would highly recommend master plumbing. Tom and crew are very professional and knowledgeable. They made a bad experience tolerable and worked clean.

Thanks for your reply. This is the first time I have ever had a claim. So i know better now. Your plumber came out poked a hole into the seal and directly sprayed our flex hose into that hole and took photos. I was standing there watching. It was just hard to believe that major damage came from washing dishes. My house is not a restaurant so we are not washing dishes ²⁴⁄₇. We mostly use our dishwasher. The leak was from main hot water supply line going into the dishwasher. I will attached photos also showing major damage from that leak. I am frustrated but lesson learned. I was told by usaa that you guys were good, I’m not convinced.

I wish I could give more than 5 stars! First off, these are really professional plumbers. They can do the heavy work, they are well-​trained, willing to share information about your plumbing related situations in your home. Totally reliable (as long as you’re a reasonable person)! Really, I’ve never said this but I don’t want to tell my friends about them because I’m afraid they will get too busy for me! Ok, not really because I never trust that statement, but they truly are the only plumber you need. I’ve had three different plumbers out to my 40 year old home various for leaks. One was Darien (sp), and he impressed me with his knowledge and professionalism. I felt like I had met a real plumber for the first time! Sadly, I can’t remember the name of the second one, second one he wasn’t here as long, but he was great too.
When we had our recent leak I called on Master Plumbers and Robert was the one on call. It was late in the day and he came same day. AMAZING! Intelligent, kind, thoughtful, I was comfortable and totally trusted him in my home to find the leak in my bathroom wall and repair. He’s like the guy you want to live next door to or call your brother– in my case son! Oh, the real reason I might not want to tell my friends about them is they are the best deal for the buck! You will not find a more honest and inexpensive plumber in town!

I recently had a water heater leak, then a leaky kitchen faucet sink. I called MP and they came out immediately to survey the problems. After discussing my options with the plumber, I ordered a new water heater and replaced a new faucet sink. MP was able to complete the installations quickly and effectively. The plumber always put on booties before entering the house. After the job, they cleaned up after themselves leaving no trace of debris.
Geniene, Mike, Ross and the entire crew were very professional, efficient, knowledgable and courteous. MP always exceeded my expectations, I would contact them again if I ever have plumbing issues that I cannot resolve on my own. Thank you for the awesome work! Would definitely recommend.