Massage Envy – Grossmont

Have had great massages here overall ! Its a relaxing environment, clean and the staff is friendly.

I had a horrible experience at this location, it’s been a few years but it needs to be shared. I came in a few years ago while pregnant for a prenatal massage. The receptionist AT FIRST was sweet, got me going and ready for my room, acting like she was a kind person excited for my baby on the way kissing my ass.
The massage itself wasn’t great, but as the therapist told me and made clear, because of pregnancy they legally can’t use any sort of hard pressure for liability reasons.
After the massage when it was time for me to use the gift card given to me and check out… the receptionist turned super bitch mode, giving me the HARD sale while managing to criticize me and try to lower my self esteem to guilt me into signing up for a membership. With the words she said and how pushy she was, it must have been the end of the month and she was desperate to make a membership quota or something. It was bewildering. She was telling me all the aches and pains I would have throughout pregnancy, and how bad my skin would be due to hormones, and I really needed a membership for facials and massages. I had a very happy and healthy pregnancy, why was she trying to make it a negative and something needed to be done about? I was nice and said no thank you many times, just tipped and used my gift card, but I left feeling horrible. Why did an evening massage turn so bad?
I would never go to a place like this, a family member gave me a gift card for a prenatal massage which was thoughtful so I used it, I would never have gone if it wasn’t for the gift card.
Bottom line, enough with the hard sales for memberships. I will NEVER, I repeat NEVER, go back to a Massage Envy or recommend it to anyone, In fact I have told people NOT to ever go to one. I’m sure there are kind and normal people at the front desk at the many other locations they have, but I’m done with this place. I get it, memberships are there money makers, but let people decide if they want to sign up, no pressure especially when you are trying to be relaxed post massage.
I’m sure this specific receptionist does not work there anymore, how could she keep a job the way she talks to clients– she is horrible! Rant over.

DO NOT SIGN UP FOR A MEMBERSHIP! this company has absolutely the worst membership policy’s I’ve ever herd, no wonder they are in a class action law suit! Some of the worst customer service I’ve ever had from the receptionist, all they want is to take your money! Just stay away!

I hate this place! Only going because I got a gift card. Making appointment was a major pain. Then receptionist called because she forgot there was paperwork and wanted me to come in early. Paper work not available online. Busted my butt to get here early, appointment was put on the wrong week! Uuugghhh

Update–
Got a call from someone asking to comp a massage due to the poor service. Made an appointment with Robin to give it another shot. Robin is very experienced and knew what to do to make me feel completely comfortable. I made an appointment to see her again. She is the only reason I will be back. She took the initiative to not smoke before my session which sealed the deal for me. She has a passion for it which was clear before I even laid down on the table. Very impressed.
The first time I tried out this location I went in for a facial. The lady was extremely friendly and helpful as far as recommending products. My only complaint was the towels smelled sooo funky. Kind of uncomfortable when you have a hot towel wrapped around your face that wreaks. Came in a separate time for a massage. She left the room to give me a chance to get undressed, usually takes less than 5 minutes. I laid there for 15 minutes before she finally came in. I’m assuming I interrupted her cigarette time because she and the towels wreaked of tobacco. Her hands were freezing cold which she apologized for but they were still freezing at the end of my massage. Her technique was horrible. I couldn’t relax at all and left stressed out and sore. I haven’t been back since. I called in today to see what I had on the books and the person I spoke to on the phone was useless. Told me I didn’t have anything on the books and that I originally signed up in Clairemont so I should call them and see if they had anything on the books (never been a problem for them to check before). I called Clairemont, I have 3 on the books and will not be giving Grossmont anymore of my business ever. That was the final straw. I’d rather drive out of town to be treated well.

I love this Massage Envy! The staff is so helpful and friendly and Theresa is an amazing therapist. They are always so nice when I walk in and get me checked in and set up right away.

Love this place everyone here is so nice and I get excited to come in for my monthly massage !! Raquel and Carolyn are always amazingly friendly !!! :)

I had a gift card that I received as a gift 3 years ago so when I found it in my wallet I was actually surprised they accepted it! The service was really good, everyone was friendly, and the lady that did my facial was a sweetheart! The reason I don’t give it more stars has nothing to do with this particular location. I usually go somewhere else for my facials and I really like the environment there. At massage envy, i didn’t really feel the «spa» environment that the claim. It was very systematic and the conversation was basically about what products she used what she was going to do and what I should buy afterwards. I know it has nothing to do with the lady herself and that’s probably what they’re expected to do, but I felt like the whole experience wasn’t very personable. On the other hand, I enjoyed the facial but unfortunately my face didn’t like one of the products because my skin was a little irritated afterwards. I would like to go back to try the massages! :)

Ask for Pam. She really pays attention to your needs… always asking how the pressure is.

Everyone that works here is so nice! They make you feel so comfortable, and the massages are great. They really pinpoint your problem areas.

I have visited this location twice now. I have to give props to my masseur, Luke. I have had two back surgeries, and I have left spas often times not able to walk for a week or longer. I like a strong massage, but I prefer being able to walk afterwards. Somehow Luke has been able to give me a strong massage without hurting me, which is something that I have always been looking for. He is also very easy to talk to if I feel like like talking. I signed up for the membership only because he did such a great job the first time. I will continue to come here as long as he works here. The only reason that I gave this place 4 stars instead of 5 is because I think that they inflate the price without the membership just so that you will purchase a membership. But that has nothing to do with my actual massage. I feel like $ 100 for a one hour massage is a little pricey. But besides that, everything was great.

I usually avoid Massage Envy due to the prices, also they try and strong arm you into their membership… but I got a gift card from my co-​workers for my birthday and I wasn’t going to let it go to waste.
I was able to book an appointment the same day, which was very convenient. The girl I spoke to on the phone was very nice and helpful. When I arrived she was the same one that sat down with me to go over my preferences. She asked what areas I would like focus on and what type of pressure. Keep in mind I already wrote that down in detail on the front of the sheet she was filling out. I understand that they are striving for good customer service but what was with all the small talk?! I wasn’t here to interview for a massage…
Ok, now we are in the massage room and the massage therapist asked me the same questions for a 3 time! Where should I focus, what kind of pressure??? Seriously people?!
Finally stripped and ready for my massage. The bed was heated, nice touch. Got probably the best foot rub of my life! She did a great job of not focusing too much one any one area and really relaxed my muscles in my lower back.
I wish they didn’t push their membership so hard when you try to pay, otherwise I would go back to Leena.

I’ve been here a few times now. My first two times were on the same weekend, a 90 minute deep tissue massage and a facial. The deep tissue massage was great, more intense than I expected but well worth it. The facial was fantastic and the esthetician recommended some products that I actually ended up loving. Went in for a facial tonight with Brooke. She was awesome. She went over what she did, what she recommended and gave me her hours so I can see her again next time. That was the first time I’d been offered that so I’m pretty excited to go back and see her next time!

Had Jen for a facial and Swedish massage. Wonderful job! I was so tense throughout my whole body and she got the kinks out and I feel like a new woman. You do have to let them know what areas are hurting and they put in special care for you.

If you’re looking to relieve stress, work out some tension, or just leave your kids for an hour or two and focus on yourself this is the place to go.
I have never had a better massage in my life then I have consistently received here for the past year. Not only are their therapists extremely good at what they do but the front desk staff are super friendly, helpful, and personable!
After receiving my regular massage here I would never go anywhere else.
I have personally seen Sarah, Katie, Ashley, and Pam and all of them are excellent! I would highly recommend seeing any and all of them!
Great place with an ever greater staff!

OK, I caved and signed up for a 3 month membership (after rejecting the year long wellness membership spiel). If I had read these reviews before going I might have been more steeled for the sales onslaught but the woman at the front desk, although persistent, was not aggressive, and it IS up to us to say yea or nay.
So the one star off is for the sales pitch when you should be walking out the door feeling great, but my masseuse Fidel was very very good. When I made the appt. on the phone the person talked me into an additional $ 12 service but when Fidel explained what it was, and I didn’t want it, he was fine with that and made SURE they didn’t charge me for it! Perfect pressure… right at the edge of almost too hard but not.
Thanks to the other reviews, I will be sure to cancel my membership in person during my last visit in January :-)

Mediocre massages at best and horrible customer service. I’d give zero stars if I could. Do not ever sign up for their membership, it’s a total rip off. Their ‘one hour’ massages are actually 50 minutes and they try to keep charging you after your year contract expires unless you fill out a cancellation form. This business stinks.

I have had this as a gift for over a year and even renewed. Here is the BUT: I gifted a massage to my husband. No worries. $ 10 transfer fee. We did a couples massage. We were both floating on air when we got out, when at the counter, we got the high pressure sales pitch about adding him on for $ 39/​month and we had to do it RIGHT THEN AND THERE or else, pay a $ 39 application fee.
This is not the bull$h#% I want to hear when I go there to RELAX.
So, massage envy, I probably would have signed him up if you didn’t act like a timeshare salesman at the counter.
I will not be coming back after March I am so pissed.

Very nice masseuse and front desk, no high pressure sales at the end so that was great. The reason for 4 stars is due to two reasons. 1. It was a 1 hour massage that ended at 54 minutes, pay for an hour get an hour would be nice. 2. I requested deep tissue and although the attempt was made I probably needed a big bruiser to accomplish that. The setting was very nice, I did not have any high pressure sales of which I appreciate but this service is probably more for woman then men.

We purchased a ME package 1-​hour facial and 1-​hour massage at a fundraising auction event and paid more than face value, which is perfectly ok since it was for a fundraiser… except for that fact the I had a $ 15 balance due (before adding the gratuity) at the end of the sessions, with no special add-​ons. That was annoying, but I had to be somewhere and was in no mood to debate, even though the special gift card clearly indicated what it was for.
My massage was below average. Nothing special at all, and in fact kind of awkward. The masseuse used only one hand to massage 85% of the time and sat on a rolling office chair the entire time. I felt as if very little effort was put into my massage and didn’t feel any more relaxed from when I walked in the door.
On a good note, Bonnie, my esthetician for my facial did an amazing job. She was very nice, professional and really knew what she was doing. She also recommended an inexpensive product at the counter that I ended up buying (in addition to my $ 15 due plus gratuity… grrrr) that would help my skin. I would definitely recommend her and go back to her if I ever wanted a facial again.
I would not got back and pay money for a massage.