Loyal Towing

My vehicle completely died in my office parking lot. As often happens, my phone number was somehow garbled between the call-​in roadside assistance operator and the actual tow operator. So the tow operator didn’t have my phone number. He went door-​to-​door to find me in my office complex, which I could hear because my window was open. He had all the equipment to tow my 4-​wheel drive and was very courteous and professional in maneuvering in a congested parking lot with a lot of activity– they were even trimming trees with all the large trucks near my vehicle. So I am very grateful for how the tow operator, Thomas Suarez, took charge of the situation!

My brother and I are restoring a 1968 firebird. We had just spent the last two days trying to fix the brakes. Murphy’s law prevailed, you name it and it just snapped off and/​or was just plain broken. We finally threw in the towel and needed a tow truck. We called our insurance provider and won the proverbial lottery.
Erick over at Loyal Towing was absolutely amazing. My car would not start, the brakes were non existent and he still managed to tow our car. He was so accommodating and professional. I would highly recommend Loyal Towing.

I’m a writing on behalf of my mother Roselyn. She had her vehicle towed by Russell Frioli who provided an excellent customer service. The service was fast and secure. I highly recommend this towing service to anyone.

Excellent service! Fast, friendly, and a pleasure to do business with [as much as being towed can be a pleasure]. The driver was very thorough with checking to see if the problem could be resolved without a tow. Took great care with my vehicle. Erick was our driver. Super friendly and great to do business with! A++ business and customer service!

Thomas was very friendly and compassionate for our situation. With other tow companies in the past we have waited for hours to have our car towed, with Loyal towing my car was picked up and taken to my house in less than hour! Awesome we were completely blessed! I would recommend Loyal Towing and will be requesting their service in the future. **if you call through your cell phone insurance I recommend you request Loyal Towing!

I got my car towed by the same company and same guy, Thomas Suarez came. He was such a nice guy and they’ve come super fast both times. He made me feel a whole lot better about my car problems haha. But if you need a tow, CALL THEM!

My poor car. Something is always wrong. Today it was the radiator. She finally blew. I called my insurance and they sent out Kevin from Loyal Tow. This man was amazing. He arrived quickly, was very professional, and helped tremendously. I’ll be calling this company from now on for my towing needs. Thank you again so much for your help and positive experience.

I needed to be towed this morning. Thomas saurez is who assisted me. Such a gentleman went out of his way to help me in the rough situation I was in. I appreciate and recommend loyal towing. Thank you again.

Who the hell wants to get towed? Nobody. But these guys made it the best experience I’ve had. While visiting my daughter in San Diego, my SUV’s anti-​theft system decided to prevented ME from driving it (some freak computer thing happened). The Porsche roadside assistance called Loyal Towing to take my car into their yard for the night and then plans to tow it up to my hometown dealership in Orange County. Abdul called me and gave me an ETA. He arrived earlier than expected and immediately put me at ease. He treated my car as carefully as I do. He explained everything he was doing and how he would put my car inside their building to ensure nothing would happen to it and to protect it from the predicted rain (a window was also stuck open). He was extremely respectful, knowledgeable and down to earth great guy. He made sure I had a safe place to wait in the local gas station before he left. He gave me his card and I had his cell number as well just in case.
Porsche roadside assistance made additional arrangements to taxi me to the airport to rent a car so I could drive home to Orange County for the night and wait for my car to be towed the next day when the Newport Beach dealership would be open and they could safely put the car in their yard. Well, before I even could rent my car, Abdul called me again, He let me know he had placed my car inside the building and that he was able to figure out the problem and got my car started and alarm disabled! OMG. LIFESAVER. He asked if I had a ride to get back to their tow yard, which I did. We drove down there to pick up my car. His team that greeted me was also very professional and nice. And sure enough, there was my beautiful car carefully protected inside their building.
When it comes to cars, I’m not the smartest person in the world — but these guys treated me with the utmost respect, never made me feel stupid, made sure I was safe, and were just all around good guys.
I gave their information to my daughter who lives in San Diego so if she ever needs towing help, she now knows who to call. Thanks again Abdul and Loyal Towing. FANTASTIC service. Thank you!

Russell showed up promptly at the arranged time and found my vehicle with ease. Quickest tow I’ve ever seen, my car was on its way in under 10 minutes. Very professional and friendly, couldn’t recommend more.

Fastest and friendliest towing company I know. Thomas called me as soon as I hung up with my Insurance company. He gave the ETA and was there before it. Very professional, understanding and friendly. I changed my location as we were on the freeway and Thomas didn’t complain, he was understanding of the situation. I’ve dealt with other towing truck companies and they take a long time to arrive, do not follow up and/​or are rude. I was so comfortable and happy with this company that I forgot about what had happened to my car. Highly recommended. Thank you Thomas!

Best roadside assistance experience I’ve ever had. Within 20 minutes Thomas showed up and got my car going when my battery was flat and my car wouldn’t jump. He was super fast and nice I would definitely recommend calling them if you’re ever in need of roadside help.

These guys are great there fast and really nice I needed to get my car out of Southbay VW long story short my car wasn’t ready and they had no problem waiting for a little while unfortunately they had to leave to another call which I totally understand as soon as my car was done I called them up again and boom less than 45 mins they were there shout out to Thomas for his customer great customer service!!! I Definitely recommend them…

Best towing compant ive ever dealt with. Locked my keys in my car, and lupe was super helpful and very professional, super nice guy. I would recommend them to anyone :)

Amazing company! Provided by my insurance, but will continue to ask for them if I ever need service again. Didn’t take long at all. Also was very kind and professional. He even let us drive home so we didn’t have to wait for him to load my car. So happy, will further recommend this to anyone that lives in the area!

Great, and I mean GREAT service. Our insurance company called Loyal Towing after a previous towing company (ASAP Towing) left is stranded for hours. DON’T EVER USE ASAP TOWING.
Back to Loyal Towing, Lupe called us with an eta of 30 minutes. Guess what? EXACTLY 30 minutes later, he arrives; guy was super friendly and completely professional. He had the car loaded in 5 minutes and took us home in his clean, air-​conditioned truck.
I’ll be referring everyone I know to Loyal Towing.

My man Lupe! First off let me tell you how Amazing his service was, as soon as Lupe reached my car he immediately gave me Advice on Collision shops and also suggested a few back up locations in case I didn’t like the first place.
A lot more helpful than the Policeman and other toe guy.
Getting my car towed was a lot more pleasant than I thought it was going to be, Lupe turned this into a teachable moment and left me with plenty to ponder about.
For being a first timer with getting a car towed, Lupe made it super easy and even spit some knowledge
Lupe, your the real MVP!

Must Say… On Point And Fast… And Super a Friendly.
Russell help me out and gave me all the right information, if you looking for a towing company that you can trust… CALL LOYAL TOWING!

PREDATORY TOWING-​ILLEGAL COMPANY PRACTICES
FIGHT AND REPORT THEM!
I will be reporting and pursuing w the police PREDATORY TOWING CHARGES and stopping payment on the credit card –who will also investigate them for predatory towing.
Kevin, at Loyal Towing, is extremely rude and unprofessional, refused to provide his last name or the owners name, he would not provide the name of the staff person who supposedly told him my car was parked for over an hour in the parking lot of a restaurant. He would not provide the managers name who should’ve signed off on the towing permission from the restaurant They will allege they film your conversation. Local businesses we spoke with said they are there all the time towing and know about the kick backs w/​the restaurant staff they tow from or drive by every hour at least.
Our car could have been there less than 15 min when they towed it. They can’t prove the time but will tell you it’s videoed it’s not! They pay kickbacks to get calls from the restaurant staff to tow. There is not a single window in the back of the restaurant for any staff to notice anyone parking in the back and they certainly don’t come back every few minutes to check It’s a dirty company! Local business witnesses will cooperate w our investigation.
Congress has also passed laws against this type of predatory behavior.
Beware Loyal towing is not a member of the Better Business Bureau you can report this behavior to the police while picking up your car and they will take a report and investigate the predatory towing and kickbacks.
Stay Away!

Great Service! My insurance sent him through road side assistance and the estimated time was 30 min he called like 5min after he was on his way and got there in another 5 min. My car was dead so he gave me some battery and then pulled my car home and asked where I wanted he also recommended a mechanic which is helpful!
Great Service! would definitely call them again