Lessler’s Draperies and Design

Despite the negative reviews, I tried to schedule a repair service for window shades that are not properly working. They were installed by Lessler’s, ordered by the previous homeowner and thought it would be a good idea to stick with the same vendor. I called and scheduled an appt and when I called back to confirm, I was told because the previous homeowner has an outstanding bill from 2012, they would not send a service technician. What does that have to do with the new homeowners? This makes no sense at all, even when I offered to do them the favor and forward the bill to the original homeowners. For them to refuse a new customer and earn their business is bad business practice. Left me mad to be quite honest. I don’t get these vendors with horrible customer service. Ridiculous!

I guess it’s not possible to leave a negative review. How these guys are still in business is beyond me. I contracted with Lessler’s for thousands of dollars for automatic shades in my house. He took a very large deposit (which by the way, i found out is illegal) and never even finished the job. Not to mention he never returned $ 2000 of my money in which he never completed, but rather made up expenses that i had never agreed to.
Not only was the owner, Ron Lessler, unprofessional, but he mislead me all along and at the end, I had constant issues with my shades. He gave me several excuses about his job and blamed others where i ended up hiring another company to come and fix the problem once and for all. STAY AWAY from this company. There are better and more professional companies out there.

Ron, Lindsey and the gang have been a Godsend. Always professional, responsive and patient. I had multiple bids out for our new house. We had over 30 openings that required shades. Quite a few were about 10’x6’. Our challenge was that we wanted sheer and blackout shading on each opening and that on our huge picture windows that the valence would be interior mounted with a slim profile as not to block our views. They were not the lowest bidder but they were competitive. But the expertise they brought to the table proved to be their weight in gold. The other two companies didn’t quite listen to our needs and have us off the shelf valences that were bulky and awkward since each opening needed blackout and sheer shades.
But Ron brought the solution. He put a package together and did extensive research to find the perfect valence that shrunk and otherwise 10″ valence down to ~4″. He worked with multiple manufacturers to get our materials to match and built our roller shades to match. Our window shades were actually a different manufacturer than our French door shades. But he worked with both to use the same fabrics.
They also were very thoughtful to take into account future options that we could later add like motorization.
Ron and his staff were particularly patient with me in selecting the the draw cords and hold downs. Not to mention this was a large project cost wise for our little family so they put up with us for a couple years to get the install done in modest packages.
The installation crew was prompt and professional. True artisans that took pride in their work. We had a couple installation issues that no one could have predicted but that they quickly provided solutions for.
All in all, they value they added to the install is appreciated every day. Next to a good bed, great window coverings can greatly improve your home enjoyment, not to mention your home efficiency.
With respect to efficiency. The window coverings in additions to LED lighting and LED TVs cut our power bill from $ 600/​month to just under $ 300.
Great job Lessler’s!

I called for an estimate a month ago, was told by the guy who came to my house that he’d calculate my estimate and get it to me within a week. Two weeks later, still nothing. So I called, got a great excuse about aforementioned guy being out sick for awhile, and promised I’d have the estimate within 48 hours– that I’m «on the priority list.» That was last week, and guess who is now tired of waiting and will be taking my business elsewhere? Guess they don’t want customers, considering the runaround I’m getting. I really can’t imagine hiring them unless they gave me some ridiculous comps for having to wait so long, and even then, I would truly hesitate to give my money to these guys.

I know nothing about drapes. I went here for help and the owner was a complete jerk when I was asking questions. He got red and started sweating and was short with me. Said «let me tell you Drapes 101» and talked to me like I was mocking him. I am a very easy going person and was treated very rudely. I wouldn’t go back there if you paid me. It’s also a him that he’s this way with other customers when an employee apologizes because «he can be intense sometimes». Plus he said he wouldn’t come to my house to measure until I «knew exactly what I wanted». Well sir you just lost a customer.

The design help was fine and the selection of products good, and the installer was good. HOWEVER, the time to get the drapes for two windows is now 3 going on 4 months, and they have NEVER made a phone call to keep us up to date on the status. Also phone calls to them are rarely returned. And the blinds from Hunter Douglas (common mini blinds) took 2 months, ugh. I would not use them again on a bad bet.

friendly staff but not very good service. got stood up once. took a long time to come back to fix their mistakes. our building used them to install all the blinds. and i wouldnt say it was that good for after installed service. if you want prompt service, this is not the one. their blinds kept getting broken often. and we just have to keep paying to get it fixed.

This family owned business is top notch! I would recommend Lessler’s Draperies to you. They stay at the cutting edge of the blinds and draperies industry. If you’re looking for high quality with affordable rates then look no further.