Leather Magic

I stopped in here to pick up some boot oil and ask some questions. The gentleman who owns it is so nice. We talked for some time. Great locally owned shop. I’ll definitely be going back.

Terrible service, I left a nylon dog collar to have a plastic buckle, which I provided replaced. I was not able to come back for the item for about 4 weeks but when I returned I realized I had lost my ticket. The owner was frazzled and short with me, he said it took too long to go through his stuff to find an item with no ticket and to come back in a few days. But he seemed to have time to complain about how busy he was and how little money he made… I called him a few weeks later when I was in the area to ask if he could look for my item and I could be there in about an hour, this is on a Thursday. He said, I don’t have time, I’m too busy, call back Monday! SERIOUSLY!!! What kind of system do you have in place where too much of your customers items are piled up with no way of finding it except a ticket? How about alphabetical order? Or by phone number or by category? I told him that was absurd, I had been trying to get my item back for a couple of months and he said if it’s been over 60 days he probably doesn’t doesn’t even have my item anymore! How could you get rid of it if you cant even find it? STAY AWAY!

awful customer service. Went here on a Tuesday morning because of a tear in my shoe and I could tell from the start this guy did not want my business. First thing he said was take it back to the place you bought it from. Interesting. Then he tells me if I leave the sneaker with him it will take 4 days. Really. For a half inch tear in a sneaker. Come on. Then here is the kicker. He walks to the back of his shop and he says come back. So I assume he meant for me to come back to where he was going. So I oblige and when I get to the back of his shop he yells at me «What are you doing.» OK I misunderstood him what he meant was Come back at another time. I apologized but he really didn’t seem to care. Awful customer service. Will never be back or recommend.

Hugo is incredible and will do an excellent job with whatever you bring him. I have brought in numerous shoes ranging from loubs to flip flops and he consistently does a fantastic job. You will not be disappointed. Thanks Hugo!

Knowledgeable, friendly, but most of all excellent workmanship!

Wow. I thought all of the other bad reviews were overly critical when I came on here to find the phone number of the place I had shoes repaired. I was wrong. He may have given good service at one time, but no more.
Don’t patronize this shoe repair shop, unless you expect crappy service.
I had a pair of dress shoes re-​soled and re-​heeled here about a year ago. It was the second pair I had done there. Last week, I was wearing the shoes for probably about the 6^th or 8^th time since having them repaired. I mostly wear sandals or casual shoes, so my dress shoes don’t get a great deal of use. Part way through the day, I felt the heel give way, and the entire sole of one of the shoes came loose from the shoe.
I figured he would be happy to re-​glue it for me, because it would be simple to do, and he would be able to see that they had hardly been worn by looking at the soles and heels. I went by during business hours on Saturday, and they were closed. So I called today to make sure they were open, and explained the situation.
Instead of offering to fix them, he said «after one year, I can’t do anything.» I explained they had been worn less than 10 times since he did them. His response was to whine that he only makes $ 9 an hour, and I probably have a lot more money than him. He kept addressing me as «my friend» (infuriating). I explained again that it was a simple repair (glue) and that I was surprised he didn’t stand by his work better than that. He again said «I can’t do anything after a year.»
I said he was leaving me no choice but to add to the long list of horrible Unilocal reviews he had, and he said as long as I told the truth, he didn’t care, and said about six times that «God is good to him.»
So that IS the truth. And I find it to be deplorable service. If you don’t stand behind your work any better than that, you don’t deserve business, IMO.

BEST PLACE FOR CHRISTIAN LOUBOUTINS! I don’t even live close… Like 10miles, but I go here because it’s the best :)
Leather Magic Fixed my Louboutins… They are GORGEOUS now but before I couldn’t even wear then anymore bc the soles were so worn out.
Prices are REALLY GOOD… Like, the best in town believe me I know… Plus the work is better than anywhere.
My ZEBRA shoes… WOW! … Literally when he showed me the soles, they are so cleanly done & perfect, I thought it was brand new… Like literally for a second I forgot that I didn’t bring it in brand new! It took me a second to remember what he had done because they were THAT GOOD! :)

Hugo is Awesome ! I’ve been coming here for 2 years now, and he does Awesome work. On top of the great work, he is very inexpensive. He has patched a leather seat cushion for my couch and it looks great. He only charged me around $ 20 and that was to dye the leather patch and sew it on. I highly recommend this place !!

I need to refute N.R.‘s post on 4÷9÷15. First off my background/​perspective, former U.S. Marine, veteran of three deployments with live ammunition, licensed CPA, 20 years of professional experience. Leather Magic customer for 15 years. Based on above, I feel qualified and have sufficient basis to comment on the integrity of Leather Magic.
Without question, Leather Magic rocks. They treat my shoes as if my shoes are their own. I trust the proprietor’s of Leather Magic completely. I believe the proprietors of Leather Magic are honest small business owners. I have referred several colleagues to Leather Magic who have all thanked me for the advice.
The review from N.R. is totally inconsistent with my 15 years of experience.
Full disclosure, I do not have any financial or personal interest with Leather Magic. This is my first Unilocal post. I dropped off some shoes this morning and while speaking with the owner, realized the post from N.R. was personal to him. The owner is a great guy and I hate to see his integrity questioned.

Love love my crazy shoe guy ! I love his wacky sense of humor, which may not to be for everyone… based on some of the reviews. He has cared for my favorite shoes over the years and has managed to resurrect many from the great beyond.

Excellent quality and reasonable prices. I drive here from Encinitas since couldn’t find a good shoe repair nearby

Hugo is wonderful. He got a huge stain out of a leather jacket and has done many repairs for me in the past. I go out of my way to have him work on my things.

Horrible customer service over the phone. Practically hung up on me. Most definitely will not be bringing my money to this establishment.

They are the kindest people with a true passion and art for shoe repair. They can do anything you can imagine with leather and shoes! I’ve been coming here for years and wouldn’t think of giving anyone else my business. Loyal, honest, hardworking, local businesses like this should be were everyone wants to spend their money and bring their prized items. Truly wonderful service!

I am soo happy with the work they did on my boots. My boots are 15+ years old and they just don’t make boots like this anymore. Leather Magic replaced the soles, heels and polished. They were ready when promised and for the quoted price of $ 34. Worth every penny! They look like new! Most def a repeat customer

Hugo is awesome! Fast and quality work. He fixed my boots in 24 hours on new years eve!!! Thank you!!!

I bring my shoes and boots here to be shined because the man does outstanding work for the price. It saves me so much time I have no problem at all paying the rate plus a tip.
The reason I enjoy the work so much is simple. I like a good, uniform buff on my footwear. I cannot stand it when people spend all their time only polishing the toes so it looks like some shiny mirrored clown shoes. That’s JV stuff.
He’s also pretty quick. When I drop anything off on a Friday, typically it’s done in a day or two.

Took a shoe in to see if it could be repaired and the guy behind the counter told me it couldn’t because I «left it sitting in the closet too long.» I guess this was supposed to be a joke? In any case it wasn’t funny, he didn’t elaborate or provide any further information, and I left knowing nothing more than when I entered, so thanks for nothing.
I took it the shoe to another shop where they explained it couldn’t be repaired because of the method of manufacture, pointed out the problem, and further offered that other customers with similar problems had successfully contacted the manufacturer for replacement – advice which was much more helpful. (They didn’t say anything about leaving it sitting in the closet.)
I won’t be returning to Leather Magic, as when I need professional assistance I’m not looking for a wannabe comedian.

I absolutely love this place. Hugo has the best customer service. He is friendly (funny) and helpful. His repairs are amazing and his prices are so good. I rarely write reviews, but this small business is so worth it. Please support this true small business you will not regret it.
To be specific, I have taken my heels here for repairs and have paid $ 9 a piece to get a new heel and scuff repairs. They LOOK BRAND NEW. One was even a target pair… just fit really well. Anything leather. Take it to Hugo, you won’t regret!

I came here to get the leather replaced on a vintage camera strap. The husband and wife team were incredibly welcoming. They asked me a lot of questions to make exactly sure what I wanted done. The end result was a black velour style leather that not only matches the ‘70s feel of the strap but was handsomely crafted. The workmanship and choice of leather exceeded my expectations. I would happily go back there again. Thanks!