Kwok Susie C, DDS

DO NOT go to this dentist I had nothing but a horrible experience and my new dentist is still redoing all of the work Dr. Kwok did.
1. I now have TMJ on my left side because I was given too much novacaine and my mouth was left open too long during an appointment.
2. All of the fillings I had done should have been treated with crowns not fillings because of the size of the cavities and weight of the fillings. All of the molars that were filled cracked. Needless to say I found another dentist.

I’ve had major dentist anxiety for years. Dr Kwok is patient and thorough, and has the perfect temperament for treating patients with dental anxiety. She also has a hypoallergenic therapy dog available upon request! Office staff is friendly. Parking is easy. I recommend this office!

I saw Dr. Kwok for the first time when she was on my HMO provider list in the late 1990s. Since then my insurance has changed many times and although I have tried to maintain my relationship with her, I have occasionally seen other dentists. The feeling I get from many of them, and particularly the ones that participate in cheaper insurance programs, is that it’s more about selling me something than making a long term plan for dental health. It is hard to find a dentist that you can trust, and dental work costs a fortune so trust is important.
I do trust Dr. Kwok and have continued to go back to her. At this point I would rather be a cash (uninsured) customer and see her than try to find another trustworthy dentist. My decision was solidified when the last HMO dentist I visited refused to provide treatment if I didn’t give them my social security number!
Dr. Kwok makes every attempt to work with me to get the treatment I need. Yes, I have had root canals. No, I do not think they were unnecessary. She graduated dental school at the top of her class and I have no reason to doubt her professional knowledge. She prioritizes my treatment needs with respect for my budget, and has worked with me on payments and financing when I needed her to.
Dr. Kwok frequently participates in continuing education and her range of skills has improved considerably over the last 20 years. I appreciate the fact that she is now qualified to do many thing that used to be reserved for specialists, like implants. She knows her limits and refers cases when they really do call for a specialist, but I prefer a general practitioner and she is able to fill that role for me.
The office is clean, modern and comfortable, and generally runs on time. Parking is always very easy in her reserved patient spaces.

Dr. Kwok and her staff are extremely sweet and comforting. They really listen to you and make sure that you understand everything that they need to do as well as make sure that you are comfortable during your appointment. Appointments are easy to make.
I recommend Dr. Kwok and her staff to everyone who is looking for a great dentist!

Her dental assistant was terrible! He didn’t know how to properly take my x-​rays and after nearly 30 minutes of attempting, Dr. Kwok steps in and does them while remarking to him,“I don’t know why it’s so hard for you.” Her practices are unethical above all else. She told me I was in need of 3 fillings and thinking I had 3 cavities, left her office feeling ashamed. A second opinion told me that based on her treatment plan, Dr. Kwok was planning to switch out my silver fillings for tooth colored ones. Shame on her! They led me to believe that their recommended procedures were necessary just so they could make a buck off me.

I had gone to this dental office for decades (initially before Dr. Kwok bought the practice); but at some point, Dr. Kwok started saying I needed root canals. She would complete one, then say «Oh, now this tooth needs a root canal.» I could not get out of her dental chair. I finally went for a second opinion, and there was no problem with the tooth she insisted needed the next root canal. I think she was just practicing root canals and making a fortune, at my expense. When I complained of pain in one tooth, she insisted it was the tooth next to it that was diseased. She did a root canal (her standard intervention). But the tooth I originally complained about still hurt, and the one she «fixed» never hurt. Then, I got an abscess around the tooth she «fixed.» She said «Let’s watch it.» That’s when I went for the second opinion. I lost the tooth she «fixed.» I knew it was abscessed, but she wanted to watch it… The only tooth I ever lost. The tooth in line for her next root canal is still fine (years later), and the other dentist did not see any problem with it. Her staff was wonderful. Dr. Kwok was very «nice». But I believe she fleeced me under the guise of her dental license by performing one unnecessary root canal after another. I was way too trusting. I would have reported her to her licensing board, but, like most licensing boards, it’s probably a toothless entity that just protects their licensees from the public. Beware, and get a second opinion if this dentist, or any dentist, wants to do major work in your mouth.

Dr. Kwok is amazing, I’m SO glad I switched dentists. I had 3 cavities filled and the next day had a root canal. Fun stuff. I let her know I was nervous and she was so nice about making sure I was ok the entire time. I felt zero pain both procedures.
The receptionist/​billing was amazing as well. She gave me a break down of what it costs me, what my insurance could cover, why it could cover it, how much I had left, etc. I’ve never gotten that at a dental office. They usually charge your insurance and let you figure out the rest if something won’t be covered.
HIGHLY RECOMMEND

I need the world to know that Dr. Susie Kwok and staff are amazing! I have had 2 procedures there so far.
One of my procedures was the dreaded root canal (uuuugh). Let me just say that I DID NOT feel any pain. With all of Dr. Kwok’s high tech gadgets and instruments I was able to get my crown on in the same day. I even watched her make it! Simply amazing!
Thank you Dr. Kwok and staff for making my experiences at your office so great! I will see you next time.

I have been a patient of Dr. Kwok’s for over 2 years and have had nothing but positive experiences.
Dr. Kwok and her staff are always friendly and welcoming.
Making an appointment is usually not overly cumbersome.
Dr. Kwok does not try and ‘rack up your bill’, so to speak, as some dentists do.
Dr. Kwok has a very pleasant bedside manner and so do the dental hygienists she employs.
Treatment has always been prompt and thorough.
The office is modern, up-​to-​date and very clean.
The practice is small which improves overall service and makes the relationship between patient and dentist much closer than bigger practices, or dental ‘groups’.
If you live in San Diego give Dr. Kwok a try. I think you will be pleased with your choice.

Dr. Kwok and her staff are extremely friendly and professional. The Office has a very Spa like atmosphere. It is also very calming and Welcoming there’s nice calm music playing. The rooms are very clean and organized. Her as well as her staff are very educated and confident with the equipment. She also explained the procedure to me as she was doing it which is nice. All in all its a great office!

Dr. Kwok and her staff are super nice, helpful and knowledgeable. They explain the procedures beforehand and you get a detailed list of the costs involved before scheduling any follow up work, which is great. Dr. Kwok makes sure you are comfortable during procedures such as root canals, giving breaks and numbing often. The office also keeps on top of new developments and technologies in dentistry; every time I visit there is something new that makes visiting a dentist more bearable.

She is a great dentist and is very through with her patients. She takes the time to explain all steps and make sure the patient is comfortable the whole way through. I’ve been anxious about getting dental work done, but Susie makes it bearable!
Thanks Dr. Kwok!

Dr. Chau is one of those people who are so nice, you want to have faith in the world again. just kidding.
Obviously I will have all complimentary things to say about him. I thought no one would top Dr. Booth but she made a wonderful decision handing off her clients to Dr. Chau. While he is kind, sensitive and gentle, he’s extraordinarily thorough and intense with his cleaning. My experience was fun, light-​hearted and pain-​free.
Am I really talking about a dentist? Yes, I am.