Kim Hui, MD

I have been seeing Dr Hui for about 3 months now, I am a first time mom so u have a lot if questions and worries and she has always been super helpful. It is ver comforting knowing that when I go into my appointments I know I can ask all my questions and never feel rushed to finish because she is running late or anything, also a huge thing for me is when I come up with random questions I use Scripps message board and usually heat back from her/​her office withing a couple of hours. So far my prenatal care has been excellent, she keeps me on my toes of what I should/shouldn’t be doing and husband & I are pretty happy.

So, I don’t normally make any waves especially with doctors who obviously know what they’re doing and showcase a real concern and desire to help other, however my experience thus far with this office hasn’t been taken well.
First, the receptionists who take the calls and redirect you, or whomever is answering the phones are VERY Rude and short with their patients. Terrible customer service with no respect for the patient. I’m young and have discovered a lump in my breast. Because I am not of age yet, I have to get a recommendation from the doctor to conduct an Ultrasound. 8 times, 8!!! I’ve called and attempted to have someone at the doctors office fax over, and CORRECTLY fax over my documents and the request. EVERY time, 8 out of 8, I have been turned down because either my forms have not actually been faxed AND/​OR they’re missing pertinent information on my sheets for the imaging specialists to comply with.
Complete lack of professionalism in my opinion and not very pleasant individuals to speak with. Doctor Hui was the ONLY professional with ANY care for her patients. I cannot believe an office would work this way and I will NEVER return and will inform those who do wish to go that its not the doctors who are to blame, but they apparently lazy and rude staff you’ll want to avoid.
I have a real concern here and they’re treating this like its low-​level and their demeanor is just horrid. 8 friggin times it’s taken to get anywhere, and I’m STILL not capable of seeing the specialist because the lack of attention this doctors office has displayed. Careless

I think Dr. Hui is a good doctor. She is very professional and helpful. The same cannot be said for the receptionist staff in the office. They have failed to communicate basic information to me on several occasions, like scheduling me with a different doctor and failing to tell me until I was there and waiting for my appointment. They have also accidentally hung up on me after putting me on hold for 10 minutes and failed to let me know the payment I would need to make the day of the appointment. I would recommend Dr. Hui if your schedule is very flexible and make sure the receptionists are telling you what you need to know.

During pregnancy and post partum care, my family kept trying to give me all kinds of Chinese herbs, and remedies where I cannot read Chinese…
my doctor cannot read Chinese and doesn’t know what on earth this is, they referred me to Dr. Hui. She ok’d all the funky remedies my mom was trying to do for me.
She’s very nice. I would definitely recommend her.