Keyston Bros

Should have looked at the reviews before we stopped by. I was looking for some grommets for a product my daughter is working on. They had 3 different sized products marked #0 (which is supposed to be an industry standard) and the man who was helping us was somewhat annoyed and couldn’t explain the difference. We are also developing a few products for our own company (baby safety) that require mesh fabric. Before we could even ask about that, the guy told us we couldn’t look around at their stock for insurance reasons. When I asked how people figure out what they want he said that their customers know what they want. I’m also part of a product development group at my coworking space. I won’t be back and will be sure to warn people off this place —

I was at their shop last week with my Grandma who sews a lot… she needed fabrics of a variety of types. They didn’t have what she wanted so she asked to order it. Then a week later it arrived. Wrong product. Fine… people makes mistakes. Then it went downhill from there. Their attitude was terrrible. Greg or Ron (don’t remember his name) was nice but kind of fake nice so i’m not sure. Ultimately, they didn’t have enough fabric when i tried to get more. They hardly had any and said oh you must order it and wait and wait or pay. Where i live in LA you don’t see this BS treatment. Bad customer service. Rude.

I found them while looking for upholstery foam. They had excellent quality products at reasonable price. It is a wholesale distributor that does some retail business and was very helpful with my small purchase. If you do your research ahead of time and know what you want you can get a better quality product for a better price. It is not a retail shop where they walk you through the process.
They are a wholesale distributor that was very helpful with my retail purchase. If you’re expecting a wholesale distributor to provide the same service as a retail store it may have a different experience.
I’ve found wholesale distributors to be an excellent source of better quality products versus big box stores and at a good price. You do need to do your research ahead of time and not take up their time with questions.

I was hesitant to go after reading the negative reviews here but I had a pleasant experience. I braced myself and went in, and the young man at the front welcomed me. Another gentleman named Rocky came over as well. I explained that I needed just a little bit of foam material for a back rest. I was able to choose something from a scrap pile and got a great price.
I was impressed by the amount of fabric and other materials they had in stock, and may be back for some fabric to make a sun shade.

Give Keyston Bros. a try again. New branch manager is all about customer service and efficiency.

I gave them two stars inslead of one because I got what I wanted, however the customer service is poor, just a lack of wanting to help at all. Needs a little management training? The place is mostly for the trades, and I am used to that «get it done quick» counter attitude at trade only suppliers, but there is usually an underlying helpful attitude. Not much here. All in all I will go back, because there are very few suppliers in San Diego for foam.

Keyston Bros. Has saved us from the Awful Company Trivantage. Where at Trivantage nothing is in stock. Customer service is Awful as well. Ever since Keyston Came in to the picture, Life is so much easier!!! John Ruffing And Shan are Great! Very Accomodating! These guys jump through hoops and I owe them a present for saving me from TRIVANTAGE… Keep Up The Good Work Guys!

I stopped in there today and had the unfortunate experience with talking with the manager. After waiting in the lobby area with the employees pretending I wasn’t even there, the manager asked if he could help me. After explaining I was looking for some awning material and was unsure with which fabric to choose, he simply replied I should talk to an upholster and walked away. He said there are signs, «see here» that explain retail customers are not there favorite evidently. I demanded to look at some samples and he picked up a brochure from the ground, gave it to me and again walked away. Now I was irritated at being so rudely disrespected. I asked for price and he said sure he was going to charge me retail, then gave me a sky high price. These guys are rude and all potential customers should know about it. Stay away from this place!