Kearny Mesa Infiniti Service

Doing business with dealership service departments is an age old problem. Prices are almost always steeper than independent service and repair shops, and wait times are generally longer. Their OEM parts are supposedly better, but I’ve never been convinced that is always or even frequently the case.
In many respects, this dealership departs from that mold. They sent me a coupon for an oil change for my G37 that resulted in a better price than the likes of Jiffy Lube or the typical independents, and it included a real car wash (not a drive through). They even removed an ugly smudge from my back seat that I’ve been meaning to tackle for months, but never got around to because I needed to remember to buy something that cleans leather. I did not ask them to do that, they just fixed it. During the oil change, they discovered some engine warranty work that they took care of over the next couple of days at zero cost to me. Had I not taken the car in when I did for the oil change, I would have had to pay big bucks later for the engine work because the warranty was about to expire.
Service staff are very friendly and efficient, especially Christina. She took the time to explain everything and called me when she said she would. While they did try to sell me a pair of air filters for $ 85 that are available on Amazon for $ 16, It’s not like the other service shops don’t try to up sell you unnecessary stuff all the time. The filters did need replacing, and dealerships offering expensive OEM products should be no surprise; just use some common sense and you will not go wrong at Kearny Mesa Infiniti.

Took my 2015 Q50 in for its first oil change. Got in early and I was still greeted kindly with no worry for being early. It’s was a smooth check in with very nice people for being really in the morning. I opted to wait and made myself comfortable in their waiting area. There was bottled water, coffee and cookies if you so wanted. There was a tv with the sports channel on (I don’t mind sports re-​cap). The waiting area even had a corner desk with outlets if someone wanted to plug-​in and do work. Overall very friendly and attentive, in and out in about 40 minutes. This was 8am on a Saturday.

WORST place to repair your car They made a huge mistake, about a month ago when I had to change the subframe of my car. Few days later I started hearing some noises from the back of my car, I tried to figure out what was the noise before I go back to fix it, when they did the subframe they didn’t put the rear CALIPER correctly and the CALIPER scratched my rims as you can see from the photo. Anyway I went there to get it fixed because it was super dangerous to drive it, they say we will take care of everything, I waited for 30 minutes for the service consultant come up to me and said everything is good, and now they are polishing the rims, 20 minutes later she come back and said your car is ready and she give me oil and filter Service complimentary (like that’s gonna help). Anyway I went outside to check my car, they fixed the rear CALIPER BUT SHE WAS lying they didn’t fix the rims, I went back in and told her you didn’t fix the rims she said 1 second and she went to call the manger, he came and told me what I can do for you is to sand the rims and repaint it, finally they did it. They did a huge mistake, i was a good customer. I always bring my car here for everything, but after what they did i don’t feel safe bringing my car here. I have to take my business somewhere else. I DON’T RECOMMEND THIS PLACE.

I have an Infiniti QX56 it was my first Infiniti I was not sure on what I was getting into.
It was also the first year they presented that model I’ve had the best experience not only with the car, but the service they provide every time I take my car in which is rarely.
The people at service are super friendly and helpful every time I visit for what ever reason
The head of the service department which run by Tom Wanless.
He himself has helped me out personally numerous times and definitely has made taking my car in for service a delightful experience.

Took my 2010 G37 to get the check engine light serviced. Decided to get an oil change and tires since I was there anyway. Also asked about window trim melting on the car and back passenger door which isn’t sealed properly. Midway through explaining everything I was told «the box to fill in was too small to list all my requests». Long story short they only fixed half my trim (back window trims melting and all over my interior now from my dogs paws), received a call a few days into the repairs asking if I wanted them to check the engine light issue (original request), passenger rear door still not sealed properly, was suggested additional service I had already done, quote was off by 1k and I never received a written breakdown until after I paid. In summary I received a terrible upfront quote and never an updated breakdown so I was clueless as to how much I needed to pay, was suggested service I didn’t need because I had already paid to get them done, left with original issues I came in with. Turned out to be a cliché dealership service experience, if you have other service options I would suggest those or even a different dealer.

I took my 2004 Infiniti G35 to Kearny Mesa Infiniti for an electrical problem. After the inspection was complete and I was quoted the price to repair my car, I decided a new or pre-​owned car would be a better option.
The staff at Kearny Mesa Infiniti were very patient and understanding as I tried to work through the dilemma of what do with my old car and finding a replacement. Not once did I feel pressured to shop at Infiniti or made to feel obligated to buy a new car from them.
I did know that I wanted another Infiniti. I enjoyed my previous one a great deal. When I decided to shop for another car at Kearny Mesa, the process was comfortable and the sales manager and sales representative who were working with me did everything they could to get me into a vehicle that met my needs and specifications.
Thank you Kearny Mesa Infiniti team! You Rock!

I bought my Q60 here 5 months ago. It has 3500 miles on it today.
For a high end dealership these folks act like I just drove the car off a used car lot. Very very unhappy with their service dept.
1. The car was delivered with a clock that didn’t work.
2. The sales rep didn’t give me the rear seat shield that comes with the car. I only found out I should have received in my 4^th visit to the service department.
3. After driving 3500 miles my low tire pressure light came on. All 4 tires were down 8 lbs. why does a new car already need 8 lbs air in each tire?
4. The first time I went to use the windshield washer, it was empty.
I highly suspect they did not prepare my car for sale to drive off the lot.
5. I’ve had it back in the shop 3 times due to vibrations when I drive. The first time, after driving 300 miles, they said it needed a tire alignment. The next 2 times, they said there was no problem. One of those times they had the car for a week and when I got it back the inside of the car was dirty. I contacted Infiniti corp and got out a director to drive with me. He acknowledged the vibration and said it is design flaw. Sadly This is also noted in consumer reports on this model of car but the service folks just didn’t get it.

The service department here is HORRID!!! it took me three visits to get my car fixed after they did not plug in my heater after redoing recall work they did not do right the first time. As compensation, the service manager offered me a free oil change. I came in today for that oil change and they had no record of it being free. This after I had to call and ask for an updated sticker because they didn’t put a new sticker in after the last oil change. Also, I made my appointment for today’s service online and in the comment section made a request and asked a question. When I arrived I was told no one reads the comments «It’s just a computer system.» I was going to look at another Infiniti for my next car, but am wondering why on earth I would do that when this place is my only dealer service option in the area. KMI service department service is ridiculously awful!

This review is for the service department of Kearny Mesa Infiniti. I had some scuffs & scratches on the rear bumper of my QX60. I took it to Kearny Mesa Infiniti (and dealers don’t usually do body/​paint jobs). The service manager, Tom, took a look & said that he will take care of it, irrespective of where it happened. He set up an appointment, gave me a loaner car & arranged for the paint job. I haven’t experienced customer service any better than this. kudos Tom & Kearny Mesa infiniti

Love Darryl Hern in the Service Dept!!! He’s an amazing asset to your team-​great customer service every time! I’ve been bringing my car over for many years and will continue to do so, so long as he’s there. Darryl is a keeper :)

EXCELLENT Customer Service from Daryl Hern!!! I pulled up to the Service Dept on a Saturday afternoon because one of my headlights was out. he helped me right away, and was SO awesome. This is one more reason I love my Infiniti.

So I went to Nissan down the street and they performed the schedule 1 maintenance for a fraction of what it would cost at Infiniti. I was told by the Nissan rep that they service a lot of Infinitis. The only thing they can’t do is fix recall issues. So if you do have a recall, make sure to take it to an Infiniti dealership (one you can trust).

I usually don’t come here for my oil change because it’s not in a convenient location. but I stopped by because it was right next to my haircut place.
Price is steep for an oil change but it wasn’t too high. It’s standard dealership price so I’m not complaining.
Clean waiting area with a giant TV. Not much to complain about. They didn’t say I needed to fix anything or attempt to rip me off = ++++ for dealerships.

Thanks for taking me as a walk-​in today for an oil change, but waited almost two hours for my car, which I wouldn’t mind had you given me status updates, or how about telling me ahead of time about the wait, but no, nothing.
(I even told the service rep not to wash my car, since I had it done two days ago, and I’m conscience that we are in a drought, so why not save water, and time, but no, a two hour wait — unbelievable)
Finally, after waiting for almost two hours, I survey the parking lot, and see my car is ready, and waiting. WTF? Yep, nobody informed me of such. I had to take the initiative to see if it was complete.
Stellar service KMI. See you never.

A+. I went in for an oil change today and Ms. Hernandez at the service dep was a pleasure to deal with (I loved how she was super happy to be there). The oil change was 123, they gave me back my car washed, and their waiting area has cookies :). Overall I’m very happy with my experience. Def going back!

Thank you to the GM and the service department for taking care of me when I had to bring my G37 in for repairs. They let me test drive the new Q50 sedan for the week and I am very impressed with the new car. It is smoother and faster than my G37 coupe + the technology is amazing. I love the two touch screen monitors and the upgraded backup camera with 360 views of the car from above. You also no longer need to push a button to unlock the door, just walk up to the door and it unlocks automatically. Looking forward to upgrading at Keary Mesa Infiniti when my G37 lease ends next year.

I had asked the service department to trouble shoot my A/​C (2008 G37S 54 000 Miles) the response I got was Master Technician said electric clutch bad and therefor compressor needs to be replaced $ 1200.00 after I removed the compressor and found the compressor was in good shape but the magnetic clutch was not conducive. I contacted a man In Texas about a rebuilt clutch ($ 60.00) and it took about ½ hour to install with outstanding results. big difference in price and huge loss of confidence is certified master technician at Kearny Mesa Infiniti, If you need true and honest assistance I will provide an opinion free of charge. I have 30 years of experience as a mechanic and 10 years as a prototype manager building hybrid electric vehicles.

SHOUT OUT TO THE (LACK OF) SERVICE DEPARTMENT!
Because of them I can now cross off the following on my bucket list:
Drive 40 miles during rush hour to pick up a friend stranded at work by a dealership. Oh, the places you’ll go!, Dr. Suess if you only knew!
In an effort to go green, I’m soo glad that Infiniti factory warranty contracts are now optional at this location (in that you get a service loaner) and their efforts to reduce everyone’s ecological footprint is genius and unique:
Drop off customers at their place of choosing (such as work) and then refuse to pick them up. Loaner vehicles for said purpose stay in the dealership parking lot. Eventually people will get so ticked at their car, the service department who never updates them on the status of it, and being left at random locations that they are bound to sell the thing and either carpool, take a bus, or bike for transportation.
My friend however I guess is a die hard as they were forced to throw in the mix ‘get a taxi and we will MAYBE reimburse you’. Haha nice job guys on that conversion, once he pays that in addition to his warranty, a simple cost vs benefit analysis will definitely rule out him owning your product again.
Or maybe he will just service his vehicle and buy from a different location, telling others to do the same… There’s always that. I know I will.
It really is sad that the service at this location isn’t on par with the product. They’re not even in the same league, in fact in conclusion I don’t think they are even playing the same sport.
Anyhow, if you want more details as to this specific incident and the stranded customer that I had to pick up, read the review by Aaron R. on here.
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This is a SERVICE DEPARTMENT Review
The service was metiocre, the service managers felt it vital to finish their random chit chat at the side before greeting me. I don’t feel the service was necessarily that friendly from their social skills. But the part that gets me is the «suggested repairs»
My tire pressure light was on after I changed the battery. I read on the forum that it was normal, but the service rep told me otherwise. After my oil change he told me it was because the sensor had low voltage and suggested I change it for $ 240. I passed on that considering it’d cost half that elsewhere. But he also told me that I should change my power steering fluid for an amount around 150 $.
The issue with both these suggestions is that I had my 60k service done here already which included my power steering fluid changed. I don’t know why they suggested it to me again at 70k. The fluid should be good for another 20k. But what made me feel deceived was when I got my car back, the tire pressure light ceased to flash and stay lit.
It’s fine to come here if you know what you need done, just pay attention to their suggestions… And proceed with caution.
–I wouldn’t say theyre dishonest, but not very ethical…

Hey Guys,
I go to Kearny Mesa Infiniti often to get my regular oil change, but I don’t like it here very much. I came in because I needed a new valve cover o-​ring which required the whole valve cover to be replaced. Luckily, I was still covered under warranty. Other people I know have also gotten the spark plugs replaced for free due to this problem, but Kearny Mesa Infiniti would not since it was a «maintenance» item. I should have brought in a work order from my friends showing that other places such as Tustin Infiniti did replace the spark plugs as well due to the o ring problem, but I don’t know how much that would’ve helped.
But what I DO like here is the customer service from Jeff Hierwarter. Going to the dealership for service can be a drag, waiting for the car to get serviced etc, but Jeff makes everything better! He is very helpful, understanding, and gets the job done quick. The only reason I go to Kearny Mesa Infiniti is because of Jeff’s excellent customer service (and also the location for the time being)! If you ever go to KM Infiniti, ask for Jeff as he is a quality guy and will make going to the dealership as simple as possible!
5 stars for Jeff! (I couldn’t give a 5 star on the actual review because people might get confused with KM Infiniti being a 5 star dealership!) I gave Kearny Mesa Infinti a 3 star in the past and I would still give KM Infiniti a 3 star rating, but because of the customer service I have been continually been receiving from Jeff, they get bumped up a star. Thanks Jeff!