Kearny Mesa Auto Body

Disappointed !! So many problems, bad customer service, delays on the job and once they had my car in there shop they try to rise the price.

I had a big scratch on the rear bumper of my beloved e90. After looking up a few potential shops, Kearny Mesa Autobody really caught my attention. I called and spoke to Roy on a Tuesday morning. He was super helpful, friendly, and fast! I dropped off my baby after work (super convenient closing time, I didn’t have to ask to get off early), signed paperwork, gave him the keys and was on my merry way! He explained the whole process and the timeframe of everything. By Thursday I had my car back! ANNNDDD it was cheaper then they originally estimated! Can’t beat that! I highly recommend! I will be back if I have to. Hopefully no more accidents but if I have to I can count on KMABSD!

Disappointed. I came for an estimate on Saturday. They advertise «open 8 to 12» but nobody’s here. I made the drive from north county, so it was a waste of my time!

I just picked up my car this morning. Everyone I spoke with was very friendly. They dealt with the insurance company so I didn’t have to, that’s 5 stars in and of its self. They called at least once a week with updates and if something changed. The easiest and least painful experience I’ve had with my car.

Great work on my 10 year old car — making the damaged part looker newer than the rest!
Excellent interface with the insurance company — Roy had the appraiser appointment made while the claims rep was on the phone telling me I needed to come to a claim center.
Wonderful customer service from Roy — He coordinated with Wolf’s next door to get needed service done while KMAB was waiting for parts, saving me a trip and waiting time to also get that done. He also kept me informed, sent photos of the repairs underway and kept to the promised schedule.
I have had several experiences (every 10 years, whether I need it or not) with KMAB under previous managers, when the car work was good but the customer service was horrendous. This time was a pleasure — if taking care of a fender bender and paying my gynormous deductible can ever be OK — thanks to Roy.

A fender bender left me with a large dent on the rear-​passenger side of my Mazda 3. After receiving 4 quotes, this was the most reasonable and had the best reviews. Roy finished when he promised and did an excellent job fixing my Mazda up. Hopefully I won’t have to return, but if I do oy will be my first and only stop.

5 Stars very easily!
I have a 2008 328 i BMW that had quite the dent to my passenger door. Roy stayed later than he normally does to meet my needs of getting there for just an estimate… his estimate was just slightly higher than the insurance gave me for, so he said he’d discuss with the insurance company and charge me for the lower estimate. Got my car in and out with no problems, and it took 3 days like he originally said. Roy always kept me updated with my car and kept his word. He charged me what the lower estimate was quoted at. The shop is right next to Enterprise rent a car which helped out a ton. Highly recommend Roy and this auto body shop for anyone! My car looks great, thanks Roy!

Some hard luck (read: misuse of) my 2007 Toyota Prius… and I wanted to make things right between us. So… I had three cosmetic issues with my car that needed some work on:
1) over labor day somebody bumped into my driver side door, leaving an ugly scratch
2) my front bumper near the wheel well was damaged by going over a curb
3) my back bumper got popped off its clips by getting caught on a protective wooden board on the side a garage parking space.
I sent photos of these items to DentTime, another service which is favorably reviewed on Unilocal.He itemized a price for each one… it totaled $ 950. No joke. And they’re supposed to be a good deal.
So I then took it to Kearny Mesa Auto Body, which is within easy biking distance (2 miles) of my office, and left it there for the day. Jason did me right. He clipped my back bumper in place (no charge) and then buffed the scratch off my driver side door and painted my front bumper a bit too, bending it back into place a little better. All of this for the grand total of $ 80 (1 hr labor + $ 25 for touch up paint).
What a deal! Jason was such an honest guy and he efficiently made my car look much better. Highly recommended.

Roy fixed the bumper of my BMW for one third of what another place wanted. He charged me one hour of labor when the other place, which is couple blocks away, tried to charge me for four hours of labor. Great job and honest.
I will definitely come back if I need to!

My car was in an accident just before Christmas (fairly minor, still drive able), and just finally got everything taken care of around mid-​March.
The car was ‘finished’ about a week later than promised. This was not a problem, as I was more concerned that it be fixed correctly.
1. Car’s ready – I go to pick it up and notice that a front fog lamp does not work, a fender was out of alignment, the hood had a small dent, and the repaired color was much darker than the rest of the car. Roy agreed, and asked if they could keep the car for a few more days, I said sure.
2. Car’s ready again – When I check out the car, I noticed that the color is still too dark, Roy assures me that it’s just the sun light. I say okay, and try to drive off. As I am backing out, I notice a rubbing noise, and stop in my tracks, and go back inside. Roy comes out, and notices that the tire was rubbing against the inner splash shield, quick fix, and I’m off. The next day, I noticed that the headlights were aimed way too low, there was paint on the driver seat, a park lamp was out, and the color was not looking any better.
3 Car goes back in to address above mentioned issues. This time, when I pick up the car, the hood and fender were blended into the door, so the color differences were less noticeable. Everything is ‘fixed’, and I am glad to be done.
4. A few days later, I am stranded on the side of the road because all the transmission fluid gushed out of the bottom of the car. The car is towed back to the body shop. They inform me that they had failed to properly secure a fluid line, and it just needed to be reconnected. I picked up the car again, and hoped never to see them again.
5. Insurance company wants to know why I rated the shop so low. I explain why, and also inform them that I have since found that the body shop forgot to replace a rubber hood cushion in the engine bay, and also that they broke a side molding. The insurance company has me take it to another shop (Chapporone) for re-​inspection. Upon re-​inspection they find that some clips and a bracket were missing to help secure the bumper cover, the transmission cooler had not been properly re-​installed, a cooler line was bent, and the car was out of alignment (over $ 1000.00 in additional repair). A week later, all was fixed.
Although the staff was very nice at Kearny Mesa Auto Body, clearly there were some quality control issues.

As a girl, I always feel like I’m being taken advantage of when I am having work done on my car. My car was hit and had pretty severe damage to the back and side of my Lexus and it wasn’t going to be covered by my insurance (long story). I went to a few other body shops in San Diego to get quotes and I could not afford any of them. I went to the guys at Kearny Mesa Auto Body and they not only quoted half of even the lowest quote I got any where else, but they were so nice and helpful. I let them know my situation and they really worked with me and gave me an amazing deal! I never once felt like they were trying to take advantage and over-​charge and my car literally looks brand new!
I can’t say enough how grateful I am that I found this place and would highly recommend it to anyone who needs body work done on their car. Thank you so much guys!

I first went to kearny mesa because i had been in a little fender bender that wound up pushing my hood into my headlight. I was paying for the repair myself and wanted someone that would simply hammer out the hood and replace the light, as cheap as possible. Kearny mesa charged me for an hour of labor and the light.
A few years latter I was in a more serious collision and needed my bumper replaced. The place the insurance company told me to go said it would be close to a week before I could even bring the car in, so back to Kearny Mesa and the car was fixed beautifully within a few days. Plus they dealt with all the insurance for me.
I can not say enough good things about them.

I have been meaning to review Kearny Mesa Auto Body for a while now. Good old Nancy the Nissan was involved in a pretty serious accident back in March, so I had the guys at Kearny Mesa Auto Body fix her up. I had about three grand in damage and my car looked like new when I got Nancy back. They even cleaned up my headlight that had fogged over. Roy, kept me informed the entire time. It was a great experience, and the customer service was fantastic.

Honestly, if you need ANY body work done, and want to know that you’re getting a fair price, and live in SD County, take it to Kearny Mesa Auto Body. They gave me a huge deal on a bumper repair I had on my truck, fixed a couple other dents. They’re honest, reliable, get work done on time, and are simply great guys to work with. The owner Norm is a great guy too.