I should have read this before doing service with them. My wife ordered the product, and they seemed to have been great with correspondence before the due date. When the due date came, they didnt respond to continued email correspondence and calls. I left approximately 4 voice messages(they don’t pick up) and 4 emails which they have not responded to over 1 month now!!! I did get a hold of one representative and tried to track the progress on the due date, which he responded,” I don’t have anything on anything.” WOW! And this after paying for 50% balance?!? I’m lucky enough to live in San Diego and will find out where my money is at!
Mark B.
Classificação do local: 1 Fairfield, IA
This company took my deposit and promptly stopped responding to my calls and emails. Beware, be very very ware. They exist to collect deposits, not deliver products.
P J.
Classificação do local: 1 Pacifica, CA
I own 2 of these smoker/grills and bought them from owner Richard Johnson when they were located in Sacramento. Kamados do a good job smoking ribs, pork shoulders, etc. We love the way they look and with the stainless steel bands, they hopefully will not rust and break off like it did on my original(pre Richard Johnson) clay Kamado. The Kamados we have now(from Richard Johnson) are made of cement rather than clay. I think the original clay-made Kamados hold heat much better than the current cement-made ones. If I were in the market for a smoker/grill today, I would definitely not buy a Kamado from this company. I would probably go to BBQs Galore and buy the original Green Egg, which does not look as good as a Kamado, but is made of clay and they have them in stock. I say this because of a non-delivery service issue I am having with the Kamado Company. I ordered and paid for a #3 Kamado on 2÷3÷10 and to this date(7÷29÷10) I have not received it. I feel that this company is either no longer in business or someone is scamming the public. I called them in May and a person named Tony Lomeli said they were behind schedule and to wait. I called back in June and he said he could not find my order and would call me when he does. I waited a week and called back only to hear a recording saying the mailbox is full and is not taking new messages. I’ve tried calling and emailing them several times since then and I do not get a response. I think I have been patient long enough and I will email 7 On Your Side today to see if Michael Finney and the 7 On Your Side Team can help me to either get my money back or get the Kamado delivered. BTW, if you do get a Green Egg, check out an attachment called The BBQ Guru. It attaches to the lower vent and helps maintain the temp at a constant setting.
Laura P.
Classificação do local: 5 Sacramento, CA
Some lucky people understand that grilling is one thing, and it can be a fine thing, and that barbecue is a whole other thing, and is an art, a religion, a science, and a damn fine thing. Enter the Kamado. Originally manufactured in West Sacramento, literally a mile from my house and sadly now moved to San Diego, Kamado is a gas grill and smoker that resembles the elegant version of the Big Green Egg. Kamado is a ceramic cooker: a large(or gigantic) thick ceramic ovoid, with a heavy lid and a twisting smokestack on top. It is distinctive in appearance because of the beautiful ceramic tiles covering the exterior(the cobalt blue is classic, but you can select or even design your own color scheme if you want to pay for custom tiles). Kamado rocks because it retains heat so well you can smoke a pork shoulder for 14 hours and never open it once to add fuel. Kamado rocks because you can use it for steaks and tri-tip and chicken on a daily basis since it heats up so quickly. Kamado rocks because you can use much less fuel than thin-walled metal grills or smokers. Kamado rocks because it is gorgeous to see. Kamado rocks because your friends don’t have one, you do, and you cook vastly superior meat than they do. Upside: Kamado has a range of sizes from 13″ to 25″ grill diameter which means an external height of 29″ to 63″. So there is surely a size that suits your cooking center. They last forever. Downside: Kamado is heavy(from 100 to over 750 pounds) so if you are an apartment dweller, a Kamado will stress your fire-escape or deck. Kamado is expensive. But isn’t an investment in your culinary bliss worthwhile?