Jiffy Lube

Got here this morning at 7 a.m. when they are supposed to be open. Sat here until 7:30 a.m. and nobody ever showed up. I called and nobody answered. Finally decided to call the Clairemont Mesa store to see if the Miramar Rd store was closed or something and the gentleman said they should be open, but to come over to his store and they’d take care of my car. So here I sit at Clairemont Mesa when I should already be at home.
This is the second time I’ve been to the Miramar Rd Jiffy Lube and they were late to open. Last time they were only 10 minutes late so I thought it might be a fluke situation and decided not to post to Unilocal.It was clearly not a fluke.

I love this place, I get all my oil changes done here!!! The guys are great they greet you right away. The wait time is not very long. At the end of all my changes I walk away feeling great not worried that I might have gotten ripped off like most places you go to.

Had a similar experience as some other reviewers here. Went here for an oil change, and the tire pressure was also low. The indicator light was on, and if you looked at the tire (one in particular), it was obviously low. On the checklist sheet they handed me after the service, they said all of my tires were at 35. Well, NONE of the tires were at 35 and in fact the low pressure tire light was still on. Makes you wonder what other corners they cut! It would be one thing to just leave it blank and say they didn’t check but it’s quite another to lie about checking. I would not go back here unless they seriously reconsider the service they are providing.
On the plus side the employees were nice and the car was in and out fast. (Fast probably because they didn’t do all the checks?)

I have gone to this Jiffy Lube for the last four years. They have always been great.
Then I went there on Friday, November 20^th because my tail lights weren’t working. I informed them of the problem and they said they could fix them. A while later, they said my tail lights were fixed so I paid and left. The next night while driving around, I noticed my tail lights were, in fact, not fixed. So Sunday morning I went back to Jiffy Lube, explained that I was there on Friday and they did not fix my lights as they said they did. I sat in the waiting room for a bit, then the guy came to me and proceeded to question me. He asked me how I knew my lights weren’t working. Ummmm… because I have freaking eyes?!? Then I sat back down. A while later, he came back and asked me to come to my car with him. Another mechanic was in my car with the brake pushed and the first guy again looked at me like I was dumb and said, «you mean these lights aren’t working?» Ummm, no, I never said my brake lights don’t work!!! I was steamed!!! After another period of waiting, the guy came to me and told me that they could not fix my lights and I needed to take my car to a mechanic. What the crap are they then?!? They said they would refund me what I had already paid by issuing me a check because their card machine was down or some bullshit (even though I paid them with a card two days before)! They said they would call me and guess what… they STILL haven’t!!!
Like I said, this place USED to be great. I’m not sure what happened to it, but I wouldn’t trust them. Go somewhere else!!! Save yourself the time and hassle of them treating you like you are an idiot!

Rude! Pulling in I was guided into the garage when a guy on the stairs starts screaming and giving me a really dirty look. Just bad customer service. Never did he apologize or even address me after being so rude and even belligerent. I always go to Jiffy Lube. But I’m certain I will not return here, as long as that rude man stays employed there. I wish I knew his name and I would state it. But he was a tall black man. Such a serious attitude problem. So sad. But you’re only as good as your worse employee. Maybe he shouldn’t be employed there, or anywhere he is engaging with the public.

Came in for an oil change and tire rotation. Specifically asked for the air pressure of the tires to be checked and filled (this is part of the $ 40 price regardless). Was very clear that my tire pressure light was on and they needed to be filled.
Oil change was fine. They did change the oil as we checked after.
At check out I specifically asked again if the air pressure of my tires were checked and I was informed that they were and they were set to 35. Light never went off, got home and checked the air pressure, not one tire was above 30, with 23 being the lowest.
This led me to investigate the rotation job. It appears that no tire rotation was done. I can tell by markings on my tires. What did I pay for?
Despite the atrocious service, everyone was very nice.
Unfortunately, I definitely do not recommend and will not be back.

Got a transmission service and oil change done here. The place was clean. I was greeted right away. I liked how when the car was done, and the service man comes back to you, I didn’t get a list of things they recommended I needed to get. How some locations do when they’re done working on your car. I didn’t need anything! I was told it would take 60 mins but it took less than that. I got a $ 30 off coupon on the transmission service. The manager shook my hand when I paid and said thank you for coming in. Which I thought was really nice of him. It’s not something I see in LA. Ever. And lastly, my car looked like it had gotten a car wash because my windows were so crystal clean clear and my car was vacuumed! Score! Thank you.
Tip: every 30,000 miles you need your transmission serviced

I have mixed feelings about this place. Most of my visits here were adequate and affordable (costs just as much to change the oil myself). Unfortunately, 3 out of the 10 times (approximate total visits) I have driven away with something not attached. The first time, they left the lid on my air box open and I drove around with it like that for a few days (I should have checked). The second time, they left one of my spark plug boots out for some reason. I drove 1 day like this before opening up my hood (again, always check). I noticed the third incident when I got back to work and opened up my hood and found an important sensor unplugged. I now check before I leave the shop.
For my most recent oil change (it’s conveniently located near work and I believe in giving the benefit of the doubt) I asked them to only change the oil and do nothing else due to past experiences (no hard feelings, I just know what I want). They ignored my request and inspected my engine anyways. I am actually glad they did this because I apparently had a large coolant leak — my reservoir was empty! They also put everything back as it should be which was quite nice of them. I went to the store and bought some more coolant to get me home. The strange thing about this is that I haven’t lost a drop since… go figure!
They were polite and respectful. Remember to check everything before you leave.

I went here for a few years, but the last couple of times, things changed. I brought in a new-​used car for oil change 6 months ago, and they suggested an engine flush, so we did it (gunky oil in crankcase apparently). 5k miles later (today) I bring it back, and the tech suggested an engine flush! Either they didn’t do it the first time, it didn’t need it the first time (or it didn’t work), or didn’t need it the second time. I challenged them, and got a lame response. I’m not going back…

As far as normal service goes, this location is quite good. Fair fast and also when they give you an estimate of TAT, its is quite reasonable and true. I have coming here for oil change for a long time now. Only complaint is that I lost my (paper) coupon — my dog ate it … well not true, I just misplaced it somewhere and couldn’t find that damn thing. I thought they will try to honor it somewhere but no can do. One aspect I understand the reason… if every customer like me claims there is a coupon, its hard to handle the process. However they can also verify in their history that I have been coming here for years :(. This is the only not-​so-​good experience I have and I am partly at fault. hence 4 stars it is! (Maybe better drinks choices in waiting room would be nice too!)
PS — VERY clean bathroom! That was quite nice honestly compares to some scary mechanic places where the bathroom looks like an Octopus just gave birth in it…

Dropped by earlier this morning to get an oil change + tire rotation before work. Awesome staff, quick service (took about 20 mins), and no pressure on any additions. Cool that they’re open so early (7am), as being so busy with work during the weekdays I really needed an oil change. Ended up spending about $ 38 for the oil change and $ 22 for the tire rotation, which wasn’t too bad. Plus they vacuum your car and wash the windows as part of it all. Thanks once again and will return again!

The Guys had me in and out in less than a half hour. Even though they were busy as heck they still managed to get my truck ready for the trip, greased, and my rear diff done. Thank you ill be back after my trip.

Worst jiffy lube I’ve ever been to. They were busy but still took too long to attend me. I was told to park and wait in the lounge to be helped and somehow people coming in after me were being attended first. I got up to the counter to let the gentleman know but instead he walked away without asking me if I needed anything. I waited at the counter to be helped, and still nothing. So I decided to leave. While I was waiting I saw a man do the same. He stood there without being helped and decided to leave too.

Stopped here because I received a low tire pressure warning and the mechanic that filled up my tires took the time to point out a huge chunk of metal imbedded in my tire.
Five stars for the great customer service.

I really like this jiffy lube location because they open before work (and pretty consistently actually open right at 7), it’s a clean facility, usually takes no time for oil changes, and they make recommendations for your vehicle without pressuring or selling you too much (they are a business, so they do try sometimes to sell their products, but I never feel uncomfortable saying «no.») this is the only jiffy lube location I go to.

They messed up my car again, I’m taking back my edit that corporate asked me to fix last year and saying a big eff you to the company. I’ll never be back.
Awful experience from start to finish. Took my car in on 2÷2÷14 to get my oil changed. It took over an hour and I wound up being charged $ 89.99 instead of the quoted $ 79.99, which is still more expensive than I’ve ever paid before. I paid and left.
3 days later I see massive amounts of oil leaking out of my car, even though I was informed there were no leaks. I had to drive my sister, her newborn and myself home from the hospital. I was shaking as my cars oil light kept going off and I could hear a fan about to go crazy under the hood. My dad looked and said it was most probably the drain plug. I went to target and bought 4 quarts of oil and put them into my car just to drive it back to the service station.
Once I told them something was wrong and my car was hemorrhaging oil, I was told to sit and wait. Which I did, for almost two hours. At first the guy helping me was a bit rude, he told me my drain plug was broken and he looked through the notes from the first visit to see if I had declined to fix it three days prior, then saw that according to them nothing was wrong. and then informed me my car was only 1.5 quarts low, to which I replied «there’s 4 empty quarts of oil in my front seat and my receipt from target, I had to put oil back in because it nearly ran out on the freeway.»
He was nicer after that for whatever reason, said he fixed everything and made sure it was in tight and all that. Then told me he’d leave my information for his manager or regional manager to contact me about getting my money back.
Here I sit another week later and I have yet to hear from the regional manager.
This place is awful. I’ll be filing a complaint with the BBB as well as their corporate headquarters.

Service is awful. I was the first car here and have been sitting in the waiting room watching my car just sit there for over an hour. The employees just keep walking around or are standing and talking. Very frustrating.

I recently went to this location to get an oil change, tire rotation and cabin air filter replacement. The staff could not location the filter, did not reset the sensors in my car, the OBD II light is now on indicating it was damaged or tempered with during servicing, and my remote start no longer works I recommend you ((((stay away from this location))))) !!! they will do more harm then good!!!

Second time coming here for my oil change and it was again a quick and pleasant visit. Standard oil change will run you ~$ 35, unless they’re having a special or you have a coupon, which is most always the case. Tire rotation was only $ 22. Together the oil change and tire rotation only took 30min, which was perfect while I was on my lunch break. They never try to push you to buy things like other places!!!

Top notch service. Went in and was taken care of right away. No, BS or up sell, just great customer service. Gave me a discount because they were out of paper towels to do some interior cleaning. JD was very personable and hustled. I’d give them 5 stars, but I thought the service was a little pricey for a basic oil change even with the discount.
Tip: Going later in the day when employees want to go home = less, to no up sell and speedy service.