Jerome’s Furniture

Warning, do not buy anything from this store. The warranty on the mattresses is a joke. The salesman will sell you based on the warranty and it is not good! It took a week to send their inspector and a week to hear back for them to tell us that nothing is covered and we should be using a box spring but they are the ones who sold us our bedroom set. There is an indent on my husbands side that literally is about 6 inches down. They said it was normal body imprint. We spent 3,000 dollars on this mattress and have had it for about 4 years. It is an Airloom and I should have read the reviews on that company as well as Jeromes! Honestly, it is the worst company as far as customer service, hold times, management and warranty. It is better to spend 1,000 dollars every 3 to 4 years then be out 3,000 for 4 years. We have had delivery problems, wrong items delivered, my couch was delivered with no legs, and management issues and not one attempt to rectify any issue. Do your research and DO NOT SHOP AT JEROMES EVER!!!

absolutely horrible service and the furniture is total crap! if i could give them zero stars i would, and word to the wise do not, and i repeat do not waste your money on the insurance for the furniture!
So after receiving the response from the customer service department, I have been on the phone for the past 4min and 55 secs and still counting with advertisements, and offers, really. How in the hell do I speak to a representative. Now I am 6mins and 24 secs into the call and I am still not connected to a rep. in fact it just hung up on me, im assuming its because I didn’t partake in any of the offers. PLEASE STAY TOTALLY AWAY FROM THIS COMPANY!

We’ve bought furniture here on three separate occasions. EVERY TIME, they have given us a 4 hour window and then a time for delivery and EVERY TIME, they don’t show up and you have to call them and then they give you a COMPLETELY DIFFERENT time. They then don’t show up on time. Make sure you hire someone to sit and wait around all day to maybe not even get furniture delivered. AND DO NOT EXPECT CUSTOMER SERVICE TO DO ANYTHING ABOUT IT BECAUSE THEY HAVE THE WORST CUSTOMER SERVICE. They just say «sorry it happens all the time.» That’s exactly what they told me. I will NEVER BUY ANYTHING from here ever again.

Dustin was able to help me find the right bed with no pressure and new the facts about the competition, he confirmed what I had researched and found a bed about 40% less than other places.

The electric motion recliner has now surrendered, no longer works. Buying motion furniture from Jeromes was the biggest mistake. We have two lazy boy recliners that came with lifetime warranties that have been honored twice over 20 years. This sectional we bought at Jeromes, oh so sorry you have been so unhappy, go away. Never again.

Zero stars! Went in to Jerome’s with my husband and three kids. We were immediately greeted by a salesperson. He basically followed us around the store making really bad jokes and really rubbed my husband the wrong way. He left us to shop a few times and at one point he came back and told us he thought we had left and was out in the parking lot looking for us. Ummm, a bit creepy!
I ended up really liking a bedroom set for my daughter but my husband didn’t want anything to do with Jerome’s so we left.
I called the next day and spoke with the manager Nadir. I explained the situation and he greatly apologized. He told me to come back and he would make things right. I ended up coming back the next day. 4÷19÷16. Nadir put me with a different sales person (Hannah) She was great! She got everything ordered for me, explained everything I needed that the first sales guy was incapable of. I explained to both Nadir and Hannah that I needed this furniture stored in the warehouse for a couple months. No problem. No problem No problem.
I put $ 250 down as a down payment and left thinking, wow they really made things right!
In the meantime I received a few phone calls saying the furniture was in the warehouse ready to be delivered in the next month. I explained to the ladies that called the situation. Jerome’s is keeping it in the warehouse for me. Okay great, they would make notes on my account. Awesome!
I called today 5÷26÷16 to set up delivery! Yay! The lady told me I needed to pay the balance and then she could set up delivery. Okay great, I drove to Jerome’s to pay my balance. The lady at the counter told me that my furniture discontinued and was no longer available. I assured the counter lady that it was being stored in the warehouse. That’s what Jerome’s have been calling me and emailing me. Nope, they don’t have my furniture. I’m out of luck. They did bring out another sales person to try to sell me some different furniture though but it was much more expensive.
My question is… why didn’t they call me and tell me my furniture wasn’t available and offer my money back? I don’t believe my furniture was ever being stored in their warehouse for me. I also paid cash yet they can send me out a check for my refund??? Whatever… I’m so disappointed.
I would not recommend Jerome’s to anyone I know or don’t know. Go somewhere else.
Update as of 6/17/16:I have still not received my deposit back that I put down to hold my furniture. I have called Jerome’s customer service and they give me the run around. They told me my refund was put in the mail on 5÷26÷16. Someone else told me it was put in the mail on 6÷1÷16. Now they just told me they put a check in the Tuesday and I should receive by today. LIARS!!!
I’m not even sure what to do anymore. I can’t get a straight answer from anyone. HOW DO I GET MY MONEY BACK???

If I could give them 0 stars I would. I ordered my furniture on Sunday for next day delivery. I specifically told them to deliver after 6:00 pm. I got an email that night saying they were going to deliver at 12 the next day. I called their support center and told them again that I asked for after 6. They said ok and claimed they made the change. At 4:20 on the delivery day I get a call from a driver saying they were on their way. AGAIN I told them I asked for after 6:00 pm delivery. They said ok… at 8:20 I call back and was told the driver was 10z15 minutes away from my home. Midnight rolls around and no delivery. I call support, and they say we have to reschedule.
I cancelled my order. They will lie about delivery times and then claim they didn’t speak with you about when your item will be delivered. Wasted my evening and my time shopping there. Go some place else if you want your furniture delivered.

Purchased a firm gel bed and 2 matress protector scheduled for delivery March 19. Night before @around 8 pm. I received a call and an email saying delivery window is 10−2pm on March 19.
Mar 19: I was having breakfast when I receive a call ard 9:10am, the driver is on his way. @ 9:15 am driver calls and says he’s there. What? Wasn’t the delivery window from 10 am?
I had to ditch my breakfast dates. Take his Jeep, head to the condo to receive the matress and 1 matress protector. @ this point, I did not have my sales receipt. I left it in my car but I was able to check an email confirmation of what was being delivered. It said 1 matress, 1 matress protector. Hmmmm, ok. In my mind the cost does not tally.
At some point in the afternoon, I get to check my sales receipt. I paid for 2 matress protector.
I called their after sales customer service (CS). Informed her, I am missing a product. She said she’ll check with the driver and call back. Waited til end of day, no call back. So I call CS again that night. Was told, they will get back to me next day.
Mar 20: @ 6:15am I get a call from Jerome’s CS. They found it. Of course, this call woke me up. So I said it’s 6:15, you call people up this early? And CS flipantly said, we start @6. (oh like, nvm that we inconvenience you, but at least I called). She asked if I want it delivered that day or have it sent UPS. After realizing delivery time was indefinite, I opted for Ups. Great we both agree 2 – 3 business days.
Around 1pm same day Mar 20, I received a call from the same driver saying he’s there. What? Told him I’m in Temecula and condo is in Sd, and it was supposed to be via Ups.
Ard Mar ²⁴⁄₂₅: called CS asking to track order. I was told, «wait, didn’t you say pick up in Rancho Bernardo?»
What am I dealing with here???
I decided to ask for a refund. I was done with this circus.
Long story short, I had to call them 3 more times to request a refund and each time, there was misinformation provided to me. Even after a rep sent me an email that the refund was processed I still had to call another time and asked for a manager just to get this resolved coz guess what, it was not processed.
The manager I spoke to was Tee and I was not impressed by her either. She was talking over me! Anyway, she did get the refund processed.
The sad thing is, each person I spoke to placed blame on the last rep.
You are a business, a company, act like one. Placing blame on each other shows incompetence. Take responsibility and take charge. You don’t have to be a manager to do that.
Bf was upset too that he gave a piece of his mind and rep he spoke to said, «He will inform mgmt and call me for an apology for the inconvenience, as a courtesy.» Did I receive a call? NOPE! It’s been almost 2 weeks.
…after I posted this review, I received a call from Zach late in the day with an apology for what happened. I appreciate the professionalism.
I am counting on you to be that catalyst to help improve Jerome’s customer service after sales department.

Very disappointed in Jeromes.
I’ve purchased so many items table, sofa, bed, etc. I figured everything was ok for those purchases, buying a rug wouldn’t be so bad. So purchased a rug about 45days ago. I’ve been having a real bad shedding issue. I called customer care and let them know. They sent an adjuster out to «inspect» it and told me someone will notify me with what’s next. 5 days went by and no phone call. Had to call twice to actually talk to someone about the issue. Spoke to a rep and she said that the rug is not defected and in so many words saying, just deal with it. I said, ok so your just going to not give any advice on what to do since I CANT return NOR get a different rug. Placed me on hold to ask for advice and she said, it will be shedding for about a year.
Next time I’ll think twice about places non refundable.

I am very disappointed with Jerome’s furniture for the fact that they DO NOT stand behind their product. Sure they have an one year manufacture warranty, but if anything happens after that they will not help you out in anyway other than getting you a price quote for a new item.
I purchased a couch from Jerome’s WITH their «oop-​proof protection» and a few weeks ago ALL of the cushion covers started to fall apart at the seams on the bottom of the covers. This is an obvious manufacture error or else it would not be happening in the same spot on all of the cushions.
When I called Guardian, the insurance company Jerome’s uses, they told me that they do not cover manufacture errors and since it wasn’t an accident they wouldn’t cover it. After calling Jerome’s they told me the only thing they could do was get me a quote for new cushion covers.
The fact that Jerome’s will not cover their own product two months past their one year warranty expires for an obvious manufacture error is ridiculous! This goes to show you they won’t expect their own furniture to last more than a year or else they’d cover it for longer! Don’t waste your time or money at this store. The products may look nice at first but it’s all made cheap to sell cheap.
I also purchased a cocktail table from Jerome’s and the wheels on the table fell apart completely within 6 months of owning the table. The insurance covered the new wheels but it took over 3 months to receive the new parts in the mail.
Customer Service after making your purchase is less than good!
Very disappointed and I will not be purchasing anything from Jerome’s again.

I am so disappointed! After waiting over a month for our couch, it was finally delivered. When the guys delivered it, it had glue stains on three on the cushions COMPLETELY noticeable AND it came with one of the wrong sections. It came delivered with 2 left hand armrests (instead of the correct 1 right, 1 left).
Why this left the factory wrong and damaged, I’ll never know.
After reading the other negative reviews, I sadly have to add my own negative review.
Jeromes used to be our go to furniture store 7 years ago. But I do not recommend it anymore.
I am so beyond upset with the condition of the couch. There is no excuse for this, jeromes! Delivering with the WRONG section. I spent over $ 2000 on this couch, with delivery and all.
Very very very upset and disappointed.
Now I wait to hear back from jeromes on when the correct section comes in (another month??), and wait to hear from the service tech on what the hell to do about the thick glue stains. This is insane.

My boyfriend and I had been searching high and low for a mid century, tufted couch. We went to 3 places before Jerome’s and each couch we had seen were mind-​blowingly expensive. Originally we were going to purchase a small loveseat for $ 799 + delivery + assembly. I’m glad that they weren’t able to deliver the same day because I would have never even thought about going to Jerome’s.
Once we set foot inside the store, we spotted a beautiful tufted sofa in their showroom for $ 399. GET OUT OF HERE, dirt cheap, considering it was even bigger than the Ikea one & better quality. They had a really good deal going on, we could have taken home the sofa and matching lowseat chair for only $ 620 (still lower than the one Ikea love seat). We ended up just getting the sofa and their protection plan ($ 45 for the one couch). Fernando took great care of us that day, he had to have been the manager because he went out of his way to answer all of our delivery questions /​concerns.
Here’s the best thing about Jerome’s: the same day delivery! Cut off time was 6pm and the delivery was set to arrive anytime between 7−11pm. We were lucky enough to be the first stop on their route, they arrived at 7:40ish. We live in a small apartment that has an awkward, narrow hallway –which makes delivering furniture a pain in the ass. We paid $ 75 to have his movers dispose /​haul away our old couch and assemble the new one. Because our older couch was huge, they were able to hoist it down our balcony in order to dispose.
We were concerned that the new couch would not fit through our hallway but they made it happen! The couch was more on the slim side, so it was pretty easy for them to bring it through. They did everything in a matter of 15 – 20 minutes: hoisted old couch down, brought new couch in, assembled. These guys know what they’re doing.
BIG THANKS to Jerome’s for saving us so much money & time. I have no idea why Jerome’s gets a bad wrap. I’m glad we decided to do business here.

all the sales there are final, no refund. I have bought two lamps and they stop working after one week. The customer service finally exchange another new lamp for me.
So overall, it is okay since the customer service there is good.

Zach, thank you for your response. I have been in contact with Jerome’s through the BBB. Sadly, I do not foresee your company resolving this problem. So, since Jeromes fails in letting the consumer be aware of what can happen to their genuine leather furniture. allow me to assist:
According to the response I recieved from Jerome Company.
«Peeling of leather can occur from many every day occurrences including but not limited to: exposure to direct sunlight, natural body and hair oils, conditioners or treatments which can be used to clean as well as friction from clothing.
Unfortunately these instances are not considered a manufacturing defect. «
“Peeling of leather is not covered under Guardsman warranty since they only cover one-​time accidental stains or damages. Peeling generally occurs over a period of time and not from a one-​time occurrence.»
***Please note, I had my leather furniture for approximately 11 months when the peeling began…***
So, Consumers. if you decide to purchase a genuine leather furniture from Jerome. make sure you cover your body from head to toe to avoid any sweat or body oil contact OR purchase a couch cover. This should help your leather furniture from peeling.
Cheers!

**BUYERS BEWARE**
This is the WORST company I have ever dealt with. Don’t expect high quality and you certainly can’t expect them to stand behind their product. Also, if you’re thinking of purchasing anything to use in a business setting know that this voids any pathetic warranty they offer. The sales people in the store tout how their furniture is used all the time for business but fail to mention that it means you won’t get any warranty or service.
We purchased a dining set as a conference table back in Oct, which is used once a week if that. All the chairs arrived in wobbly condition and even after a service to tighten everything they remain wobbly. Finally, we had a chair break completely and they refuse to service our items or note them as defective and replace them.
I’ve had several conversations with their service department. Good luck getting through to anyone and if you do, they’re very unorganized and can’t keep track of our service orders. They also love to claim they’ll look into your issue and call you back, they won’t.
I will NEVER EVER purchase from Jerome’s again and I find it hard to believe that the community still supports such a crappy business. There are so many other great companies in the area… don’t purchase from them, save yourself the headache.

First time coming here and it was a really good experience. Just happened to be Jeromes 61^st birthday and they were doing a raffle. We were greeted at the door and was directed to a table where you could fill out a form to enter the drawings, and every hour they were giving away a prize. They also had an array of delicious treats and coffee and water for free.
But I wasn’t interested in the snacks, I was looking for a bed! A representative (Julian) came over right away and asked us what we were looking for. He was very informative of the different mattresses and styles. He had me lay on 3 different beds and figure out what firmness i liked first and then went to the different mattress types. After laying down on several beds and going back and forth, i found the one for me. Julian explained the delivery system to me, the cost, etc… No problems upon delivery and they set up the bed and took my old one away.
I have been sleeping on this bed for several weeks now and my back pain has pretty much gone away. Just want to say thanks to Jeromes and Julian for helping me find a bed that was right for me. Oh! I also won the raffle and got 2 free tickets to the San Diego Zoo /​Wild Animal Park. Nice!

For a discount furniture store, it’s not a bad experience. However, the furniture you end up with has about a 2-​year life span. I’ve separately purchased a couch, love seat, and 2 dressers from the Linda Vista store. I like the same day shipping and the prices, but none of the furniture has lasted more than 2 years without significant issues.
The worst thing I’ve bought was also the most expensive, the bonded leather reclining love seat. What a P.O.S. I’ve had it 4 years, and it no longer reclines, the stuffing has shifted so that the armrests are just leather stretched over the frame, and the «bonded leather» is bubbling and shredding away from the base fabric. The dressers are solid wood and slightly better, but the wood drawer runners are splintering so that you really have to work to get the drawers back in straight.
If you’re only going to be in town a couple years and are looking for throw-​away furniture, this place may work for you. For me, I should have spent more on better quality. Which is kind of a broader life lesson.
I contacted customer service, they looked up my order and said there is «nothing they can do,» despite the review response I received.

Very disappointed with their company name, and their sales person «patty» told me that everything was from the warehouse and all new packages will be delivered, but that’s all lie. She tried to sell the product and told us that is warranty that they never will give us anything from the show room and guess what? The pieces from the show room was given the to us! And how I know? Because it was all ripped and see used for a long. period of time!
We are spending around $ 3600 and this is what we get. So disappointed and upsetting with their W. Morena store. I am giving them one star just because the delivery man helped me to call their manager to understand the situation and will give us a NEW sectional in 2 weeks. And now I hope this is true and I am not going to stuck with this old, ripped and used sectional. This is very unacceptable and inconvenience for me, especially Jerome furniture thinks that I have the entire days to keep waiting for their furniture, now I have to request another day off to just to wait for their delivery.
Let see when mr. Zach will be able to give me a call back. I tried calling and left msgs. Vacation maybe?

This was our first experience with Jerome’s and our LAST!!!
A furniture store that promises same day delivery could not get me my order in 3 weeks.
The sales person, Jerrod, was very pleasant. We decided on a sectional in no time. I received a delivery email a week after placing my order in addition to a call from Kaitlin in customer service that my order was ready to be delivered.
Because this company only gives you a 4-​hr delivery window (in a whole day) the day delivery is scheduled, I had to take the day off from work to receive my order. That morning (waiting to hear from someone about the 4-​hour window), I received an email stating my order wasn’t going to be in for another 2 weeks. Seriously!!! You couldn’t send me that email a day before I took the day off from work? And why would you call a customer and tell them that their order will be delivered, if you don’t have the order? Highly unprofessional!!!
That morning I went to the store and spoke to the manager (Nate) and sales person (who sold us the sectional). Both of them apologized and assured that I would get my complete order delivered the following week since 9 sets were coming in, from Los Angeles, where all their furniture is manufactured. The sectional we ordered was a 2-​piece sectional — sofa with a chaise. The manager told me that he had received the sofa but was waiting on the chaise to be delivered.
Today, 2 weeks later, I received an email stating my order will not be in for another 2 weeks. I called the store and to my dismay, was confirmed that my order was delayed. What happened to the 9 sets that were scheduled to come in? The manager said he had the sofa. Where did that go? When I called customer service this morning, the lady on the phone (Aisha) mentioned that the truck with my order had arrived at the dock and was in the process of being unloaded. She said she would call me back, but I never heard from her.
Around noon I called the store and spoke to the manager (Nate) who confirmed the delay. I asked him to cancel my order and he replied ‘I thought so…’ and forwarded me to customer service. Really, you though so!!! … An apology for all the inconvenience would have been nice.
After receiving the initial delivery email, what if I had disposed off my old sofa? I would’ve had to deal with delays this company was bestowing upon me.
What a nice way to treat your customers, Jerome’s!!!
All in all —
— Highly unprofessional
— In-​store personnel, online chat portal personnel and customer service personnel have no idea what’s going on
— I have never been fed so much BS before
— Terrible customer service
I can go on and on, but believe that if anyone in this company really cared, they wouldn’t be so terrible at what they do.

Not very friendly! I am usually really easy to get along with … I’m outgoing and friendly and I was met with very sterile cold personalies. I can’t believe how many people work there and how no one would look up from a computer or smile! Sooooo disappointing is their customer service!
They have a large store and a great selection of diverse styles in couches and bedroom furniture etc. but I want the warm and fuzzies when I buy something that expensive!
I bought my previous sectional from here and I loved it but now there are so many great furniture stores out there… I’m going to keep looking!