JC Penney Optical Department

I landed here looking for reasonable priced due their «50%off» discount. I didn’t get someone helping me look for something that I was looking for, finally I kinda found a pair of glasses (skipping the ordering part) I go to pick my glasses up, I try them on, my left eye is blurry, the girl sais, we need your prescription to see where the error is. I go home (total inconvenience) go back & the person that inputted my order inputted incorrect. They have to be sent back to be re done (at no charge). I only got 1 apology. no rush order, nothing offered to me for MY inconvenience and they weren’t cheap. And they added insurance without even offering it!
Poor customer service! Not happy customer

My husband and I both needed new prescription eyeglasses and came here because we received a generic flyer in the mail. The ad we received had some super low prices advertised so we figured we’d give it a shot. I didn’t even realize that JC Penny still existed (I thought they went bankrupt) so I was pleasantly surprised to learn that they had an optical department.
Ultimately, coming here was a supreme waste of time, and the employees were extremely unhelpful/​borderline rude.
We walked into the tiny store and weren’t immediately greeted, which is no big deal but being acknowledged would have been nice. Once we lingered a bit, a store an employee approached us and I asked specifically to be shown glasses with a frame width larger than 54 mm and the lady looked at me like I was crazy. She had no suggestions, and didn’t even bother looking at anything or showing me anything.
**Side note/​rant** I’m no eyeglass professional, but in my experience, the frame width of your glasses is pretty much THE MOST IMPORTANT part of finding glasses that fit your face properly/​look good… So why the HELL didn’t this lady know what I was talking about? And furthermore, does she hate her job so much that when asked directly for help, she just shrugs it off? I didn’t understand her response at all. Looking back on this interaction, I’m still kind of perplexed. Whatever. My husband and I were put off by the whole thing and walked out of the store feeling kind of dissed. Fortunately for us, their selection was piss poor anyway, so there was no big loss on our end. *** end rant ***
I wouldn’t recommend JC Penny optical to anyone (we ended up stopping into another JC Penny optical on a different day and had a similar experience, it sucked too). DO NOT, waste your time or money here.

The doc is amazing and funny. He tries his best to assure you have the correct prescription. Although, the service reps need some work. I have been there for contact fittings and I had to wait for awhile before a rep acknowledged I was there.
I hope this is not the case for everyone else because the doc is great. Hopefully, his support staff can follow suit.

I came in today to look for a new pair of glasses. They have a plethora of different styles and colors of frames for men that it was a bit overwhelming to find the perfect fit. The staff was very helpful in measuring my face and eyes to find the best frames to compliment my abnormally large head and face.
With the 50% Friends and Family discount (that ends today!), they made my new glasses quite affordable.
Overall, I’m REALLY happy with my purchase and look forward to getting my new glasses in the coming weeks! I definitely recommend JCPenney Optical for all your vision care needs!

I arrived 10 minutes early for my 10:30 appointment and was asked to wait. No big deal. Another woman arrived for her 10:45 appointment was assisted before me.
Irritating.
It was a small mistake.
In the end everyone was very apologetic and it went well. The doctor is wonderful man. Absolutely worth the wait at a great price.

I recently went to JC Penney Optical for an eye glasses adjustment. While there, the nose piece broke off. The frames couldn’t be fixed. But Stephanie Hernandez, Optical Tech, saved the day! She had the frames replaced at no extra charge! Outstanding Customer Service! Stephanie Hernandez is the go-​to person at JC Penney Optical.

Stephanie was super helpful. Sat with us for over 30 minutes and tried on numerous types of glasses. Actually a lot of options, I didn’t even know that JC Penny had an optical department! We weren’t sure which we wanted so we left and came back. Stephanie remembered which glasses were our top two!

310.00 for my glasses and whithin 2 days the lens started sperating. waited 2 weeks to get new pair and 3 days later these ones seperated. dont know what kind of cheap materials they are using but i got my money and wont be back.

I’ve been going to the JC Penny optical department for a few years now. I have always found the staff to be pleasant and helpful. Everyone in the department is friendly, and I think their selection and prices are great. Making an appointment to see the optometrist, Dr. Skolnik, has never been a problem. And speaking of Dr. Skolnik, he is simply great. He always has a smile, and seems to really enjoy his work. He makes eye exams almost fun. I’ve referred friends and family here, and no one has been disappointed yet!

I came here and bought some frames. Angie helped me select some great frames. Thanks Angie.

Blindness, or attempt to order contacts for the tenth time from JC Penney Optical? I’m leaning towards blindness.
I ordered contacts in June, after my exam. They said it shouldn’t take longer than two weeks for them to arrive. Three weeks passed, so I called. They told me they had no record of my order ever being placed.
Obviously I was a frustrated. They gave me the samples all over again to try out, since they didn’t know which ones had been ordered. Because my order mysteriously disappeared.
Three months later, after deciding (again) which contacts I wanted to order, they tell me the portion of the cost that was going to be covered by my insurance had already been used up… on the order they never placed.
They call my provider to fix the issue, and my provider tells them my eye care expired in 2008. At this point, they somehow determine that my info was input incorrectly into their system, and my original order was placed for a ‘Joanna Davis,’ with a phone number one digit off from mine.
So the contacts that I had ordered in June have been sitting in their office for five months… for a Joanna Davis.
How they JUST now noticed their glaring error and not five months ago when I raised hell about my missing order is beyond me. I guess it never occurred to them that the unclaimed order for ‘Joanna Davis’ and my missing order placed on the exact same day might be one in the same. Hmmm…
Plus the eye doctor called me «kiddo» during my exam. I am a grown woman. Not ok!

When my son recently took the DMV vision test down at Motor Vehicles, I noticed he was straining to read the smallest print on the bottom line.
I thought to myself, I better get that kid down to JC Penney. Even though they don’t take Medi-​Cal, they take lots of other insurance plans. The best thing is if you watch the newspaper, they have lots of good sales on eyeglasses. Recently concluded was 2 pairs for $ 88 or 1 pair for $ 59.
I am very pleased with how prompt the service is here and how you can get in and out of this very busy mall quickly. The only reason I deduct one star is that I called first and found out they slap some kind of plastic surcharge on glasses (by law) for kids 16 years and younger so the glasses are shatter-​proof. But when I went in with my son, the lady helping us insisted I have to pay that plastics fee if my son was under 18. Whaz up with that, sista?
So she had to get the manager and the manager set this employee straight, but just watch out for any extra «fees» they may try add. If you are looking at getting some frames and don’t want to hassle with Wal-​Mart, then this is the place for you. It has the patina of respectability that Fashion Valley affords but the cheap prices of a Costco. Great selection of «designer» frames and fancy sunglasses too!