J R Car Rentals

If I could give them a zero I would. Received a call the night before that they do not have a truck for me. Was not able to answer the phone so they left a voicemail. They called me AFTER store hours so when I tried to call back, nobody answered. If you don’t want a truck for your move and be STRANDED the night before then go with them. HORRIBLE!!!

Oh. My. Goodness. This is more a criticism of Budget truck rental than JR Car Rental. But seriously, Budget has so many hidden fees. When you go to Uhaul, you get a slightly higher quote, but they also offer all inclusive insurance for an additional $ 80. There’s a reason why Budget doesn’t put their insurance quotes online: $ 80 to insure the truck, $ 55 for liability, and $ 35 for roadside assistance. By the time you’re done, the rental price has gone from $ 350 with tax to +500!!! Keep in mind, most car insurance companies will not provide liability, damage, or roadside coverage when you rent a commercial vehicle, so insurance is absolutely necessary unless you have $ 50−100k to spare. Go to Uhaul instead. At least they’re up front.

I went here after a getting a unbelievably cheap quote online from budget trucks, plus I had a coupon! I was able to put down an older driver who would be driving the truck for me and pay with my credit card. As soon as I get to the place, there’s a large line, tons of customers and only one employee working. I’m sitting here right now waiting over an hour to get my truck. Plus now they told me I couldn’t pay for the truck with another driver driving the truck, so now I have to pay even more since I’m 21 and pay for an additional driver fee, plus some hidden charges, bringing my cheap quote to a quote that cost me almost three times my original quote. I’m never coming back!!!

Similar to the other post, reserved a moving truck 18 days in advance. One half hour before I was scheduled to pick up the truck, they called to tell me they didn’t have any trucks. No updates, I finally went to the store to see if appearing in person would make a difference. It did not, except there was another lady there who also had a reservation for which they had no truck. Mine was a one-​way rental, so harder to get a truck for this, especially on a Saturday. I got a truck in the nick of time and finished my move. As I was leaving this store, the employee says ‘don’t worry about it mister, I won’t charge you a fee for cancelling your reservation’. That’s just rich. These people either have no idea how to manage inventory or they just overbook their inventory leaving customers hanging in the balance. I rented with Penske… and would again. An easy (a bit more expensive though) transaction, in and out in 5 minutes. DO NOT rent from these people!

Wow! Hidden costs, unbelievable charges. Everyone who knows me knows I ONLY write reviews that are positive but WOW this business is crazy! STAY AWAY!
You can rent trucks down the road for half the cost and their manager can explain what the charges are for– not this place they will get a hold of your credit card and charge away!

Don’t ever reserve a Budget moving truck at this location. I made reservations 3 weeks in advance and got a confirmation number. I was moving Sunday 9:00 AM on July 31. I had to be out of my apartment on Monday August 1. Well Saturday at 2:00 they called to tell me they didn’t have my truck! ‘½ of the car and truck rental places are closed on Sunday. After much research I found someone for 2:00 Sunday. Thank God. We didn’t finish moving till 11:30 at night. I had been so stressed by this that I couldn’t even sleep the night before the move. These people are inconsiderate. Stay away from them. Reservatuions mean nothing!