J & J Moving

If there were ever a time for zero starts it would be now. My printer was dropped and completely broken to pieces. Like 5 separate pieces for an 80 dollar printer. I reached out to the manager and at first he tried to make it seem that it wasn’t his problem and that I should have taken it up with the movers when they were there. Finally after some more pushing from me he kept making excuses after excuse. Now 2 weeks later and he still have not reimbursed me for the damaged item and his follow up is horrific. I have had to begin the conversation every time. Coincidently I need help moving tomorrow and I will never come back to this service. I will also be contacting uhaul so they can take this awful group off their referrals. This is ridiculous.

The owner JOSH is a horrible human being! Not sure how people like him sleep at night. After coming to our home since they damaged almost EVERY SINGLE piece of furniture, he promised he would take care of us. Only to come with excuse after excuse and lots of unreturned phone calls, it never happened. He threatened «see you in court» so I finally got an attorney involved due to the principal of the matter and he signed a payment agreement with us for restitution. Well of course he whined and complained and dwindled down the first payment saying he couldn’t work because our complaint put him out of business. Then missed the 2^nd payment and asked for an extention, then NEVER TO BE HEARD FROM AGAIN! Such a LOSER! At least I can have some peace knowing he’ll rot in HELL someday!

Absolutely disgusted with these guys. My parents were given a referral to this company through uhaul when they rented a truck to move to Vegas for retirement. Needless to say their retirement dream got off to a bad start after these jerks poorly packed the moving truck for them resulting in many damaged items and a conveniently missing engagement ring my mother received 25 years ago. My parents are in their mid sixties and needed the help physically to Prepare for the drive. Upon arrival to their dream home in Vegas, they pulled off item after item that was smashed, broken, and had shifted. I followed this truck in another vehicle all the way to Vegas and my dad drove 55 miles an hour the entire way up the 15 so save the wild driving comments j and j.
When my mother tried to get a hold of these guys, they were conveniently unavailable for several days. After several messages and inquiries, a manager finally answered my mother who proceeded to laugh at her and all he could say was «my guys would never do that» and «my guys are great at packing» blah blah blah. He also ended the conversation with the comments of «go ahead and lawyer up lady and I’ll see you in court.» What a fantastic representative of this Joke of a company. Good job guys, way to intimidate the elderly because you know they are afraid to go after you because money isn’t the issue. My parents are very upset and this mockery of a company can’t cover their own bad business practices.
Look, we all know the moving industry is mediocre at best, but this type of customer treatment is another level. It’s very hard to find a solid and reputable moving company as the employees are when they are. This clown knows damn well his staff are not qualified and unprepared so why in the hell would he defend them. Do the right thing j and j and take care of your crappy service. To the manager, man up and take responsibility for your poor choice in hiring.
If not, to anyone who is considering this company… do so at your own peril. You will absolutely get screwed over. One star is far too nice but there wasn’t a choice for zero
Thanks,
Really unhappy son

If there is such a thing as Zero score that’s the one this moving company deserves!
Today my husband had a hard time with 2 guys sent from this company cz they were soooo slow, can’t even lift properly, one of the black dudes were limping (we don’t know if he is in pain, on heroine or what!).
They don’t even know how to stack things correctly adding more job for my husband and so he decided to let them go early instead of bearing with them as he can’t tolerate their incompetency!
The last time we hired grim this company last year, they were good but now we regret getting their service and this will be the last!
Don’t hire from this company!

Update on the horrible J & J Movers in San Diego. Since my last post and request for Joshua Fagan to do the right thing and file a claim with his insurance company for the theft his employees are guilty of, I have heard NOTHING from him! He is a shifter who is going to find himself in Small Claims Court this summer. We’ve had it with him! Shame on him and shame on U-​Haul for listing this company on their website.

Appalling! I took all this out before they even got there! Minus stars is what should be. A waste of money! Uhaul is ridiculous for even advertising this company for hire!!! I instantly knew when the three movers got there after being more than a hour late that they were not professional movers!!! I took the fridge out, I took this and that. I should have been paid. The movers were arguing amongst themselves and the girl Shay from the get even said what I said. John and Kenny were nice people but they are not movers. Now I have a truck that’s loaded and my storage is STILL with items that should have been on this truck. I always get movers from Home Depot and NEVER ever have taken this long to move the same stuff. The max with two movers and myself was three hours… This took three hours and twenty minutes to just load my truck and I still don’t have it unloaded! Waste of money and now I need to go hire the REAL movers at Home Depot! This is ridiculous and I feel I was robbed. The owner Josh even came out an hour after they started and could see nothing was done, what he saw was what I had taken out, by myself!!! What a damn shame… I will be contacting Uhaul and better business bureau and also let my 3900+ Facebook tweeter and other accounts know about this in justice… Now I need to rent the truck another night til I can get these new workers in the morning. John even broke my kegerator and who knows what else…

STAY AWAY FROM THIS COMPANY AT ALL COSTS! I found this company through uhaul (moving
) thinking they would be reliable, trustworthy movers and they have turned out to be a nightmare. I used them multiple times over summer as I was in between leases and had to sublease. Once I was finally done moving I realized my GoPro camera and Michael Kors watch had been stolen out of my nightstand drawer. I immediately contacted the company owner, Joshua Fagan, and filed a complaint with him about my stolen items. He asked that I file a police report for legitimacy so I did that same day with the police. Once the police report had been filed Joshua was very unresponsive and hard to get ahold of. After months of nothing coming out of the police report I asked that we file an insurance claim through J&J Moving’s insurance and he said «he’d get the information and get back to me.» It has now been 5 months and nothing has happened and I am out about $ 600 from the items that were stolen. If you are smart you will stay away from this fraudulent company.

Horrible. They cancelled the job after not answering my calls about them being over 2 hours late. They never showed up. I got a text from the owner stating that I need to cancel the order because he didn’t know where his workers were. They were selected from the uhaul site.

Overall, I had a great experience with J&J moving. They were friendly, professional, and were exellent movers. They understood directions and took precautions with our belongings. My only issue is the 2 hour job was scheduled to start at 9:00am, they showed up a little late, no more than 10 minutes (said their phone clock was off??)… not a problem. Had a water break about half way through, finished up the job around 11:15am, then promptly asked for a full extra hour to be added to the bill to cover their «overtime». Nevertheless, they had done a great job and deserved the «tip», but do keep an eye on the clock when hiring J&J.

Scratched up all our furniture going down the outside stairs of the apartment — frikkin’ nightmare. No response to our calls. Thank goodness U Haul are behind them. Oh wait, U Haul apparently don’t care either…

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! We hired them through UHaul and they scratched up all of our furniture and won’t return my calls.

We were delighted with our experience with this company. Josh and Melinda were very professional. Josh called me the night before to inform me they would arrive an hour late from the scheduled time.
Our two movers, Ron and Adrian were amazing. All business and they worked fast from the get go. I swear they got 26 feet of furniture into a 20 foot truck.
Moving is Hell. This company was great and made it as painless as possible.
Highly recommended and the rate was great.

Moved out of our 1400 sq ft hm into a 800sq ft hm and needed movers. was referred to them by a co worker who had just used them for his move… I worked with Malinda and she was awesome, got us 2 guys and a moving van who were quick and professional. the cons were they did scratch up our wall with a very heavy dresser.(which they could have been emptied of the drawers) the pros were when I brought up the issue the guys were honest and the owner was more than willing to work out an agreement after I showed pictures. as moving is very stressful already I was glad to see that they were understanding and willing to help with the scratches! The guys were also very trust worthy and extremely positive! They didn’t show signs of tiredness even tho they were moving for over 5 hours! So with understanding accidents happen I’m happy with how they resolved my issue quickly and the great service and hard work of the movers!!! Would recommend to friends or family for sure!

I scheduled one mover for two hours to help load u-​haul and they called me night before to confirm. Called me again 35 minutes before their planned arrival time on moving day and said another move went over allotted time so they were sending someone else. I waited 90 minutes and nobody ever showed. I called the two numbers I had and never received a call back. I would never recommend this company. The money was taken out of my account and 4 days later still trying to get money back. Finally they answered the phone and had lame excuses like their phone broke. LAME!

Awesome! They were on time and got everything done so quickly. They were handled everything nicely and made sure to ask where we would like it all placed. They even had a pretty good rate compared to all the other movers in the area.