Imaging Healthcare Specialists

My doctor told me to call and make an appointment for my back x-​ray but when I did, I was told x-​rays are walk ins only. I arrived around 11. The drive there can be a bit confusing with GPS but there’s signs everywhere once you get into the parking lot and those are very helpful. I was checked in after only waiting in line for less a few minutes. The front desk employees were polite. I asked what the wait was and was told I only had 3 people a head of me. They were called almost instantly once I sat down. I was called back and asked to change into a gown. The x-​rays were quick. I got out of there by 1140. Quick and painless.

Had a 9:30 am appointment and arrived 15 minutes early as instructed, but could not get into the building because the call box was not working. I had to wait for someone to come out in order to get in. I tried to call, but since it was a Sunday the phones were not being answered and all you could do was leave a message. I let the lady at the front desk know and she said she placed a trash can to prop the door open, but I guess it got moved.
It took them 2 hours to call me back and I had to fast for my appointment. When I was finally called back the technician explained that it took so long because I arrived late. After explaining the issue I had with getting in the building she apologized, but by this point I had already had a headache from fasting and having to wait 2 hours to be seen.
The other issue was that the lady at the front desk was on the phone and was yelling at whoever she was talking to… very unprofessional!
This experience was awful!

Trying to call and cancel my apt. Once someone finally picked up, it was clear he could not find my apt so quickly said «let me transfer you to scheduling,» and put me back on hold for almost 15min. Had to call back, still sitting on hold.

In a world where health care is suspect at best, this place takes the cake. After 4 attempts to schedule an appointment, 20+minutes on hold each, I finally had to refuse to be put on hold to get scheduled.
When I entered the office, I waited in for over 20 minutes, watching the desk personnel juggle phones with patients and other admin. I overheard one on the phone discussing her sons brakes on his car. After I was finally helped, the people behind the counter started discussing who was supposed to work how long… and then one of them packed up and left. There was still 6 people in line. I was curious so I googled Medical Phone services… I found 3 or 4 in the first page of results. Maybe they should look into it. When a civilian medical practice makes me wish I had stayed with Military care… there is something seriously wrong.

Office is very clean and modern. Front desk staff is professional but not welcoming. I arrived 15 minutes before my scheduled appointment time. I waited in line for 5 minutes (not too terribly long) before I was able to check in. I completed new patient paperwork in under 5 minutes. There was another wait to return the paper work and pay my co pay. They noted my MRI was being performed on my right side. The order is for the Left side. The front desk directed me to notify the medical staff of the correction. I’ve now been waiting for 41 minutes to be seen. The facility itself presents as a much higher functioning and professional environment than the staff or the processes of care.

I have now called over a dozen times to have my previous mamogram results sent to my new radiology center in Charlotte. It has been over 6 weeks and they still have not sent them. Unfortunatly my new radiologist has nothing to compare my results to since they will send my previous results, I am beyond frustrated.

I’ve been waiting here for 60 minutes so far. My appointment was for 8:45. I needed to arrive at 8:30. They have taken two people back that arrived after me. This has happened before. So to sum up this visit. I was here for s total of 1 hour 15 minutes. They did the mammogram in 5 minutes. I’m changing locations. I would rather drive further and spend less time waiting. As a side note the place was rather dirty. They need to clean the floors and rugs.

I’m pretty much agree with the other reviews.
Service on Sat was great. Front desk guy was really nice, doctors were really nice as well.
Now the problems.
I was told I would get my results emailed to me Monday Morning. When they did not come, I called the number listed, then got transferred to actual Alvarado location. A woman answered, I told her my issue, and she did not apologize for the confusion, and responded it may be up to 48 hours– like I was supposed to know this. Her tone was not polite. Two days later, I call same number, then get transferred again, busy signal. Have to repeat, no answer. I research direct number, call .no answer. I’m still waiting. So I call, yet once again, and the woman from call center says: your email isn’t listed here.
(On a side: I did give my email to front desk to have them email results to me, even spelled it out twice, as they typed it in.)
She took my email and stated the results will be coming now… A few hours later. Nothing.
If you are worried about cancer, in my opinion, I would go somewhere that has speed & empathy. This place has neither when it comes to front desk.
I will say the place was clean and it looked as though they did replace carpet (referring to all the dirty comments) I thought the place was clean. Doctors were nice.

I have been here numerous times over the last few years. Service is hit or miss depending on who you get. Sometimes they are very friendly and efficient and other times it appears they would rather be anywhere else that day.
Today the tech I had kept repeating the same questions. I mean c’mon lady, I’m not expecting miracles here, but you could at least remember my responses from two minutes ago.
The front lobby is depressing, I agree with other reviewers. It’s kind of run down looking and the line can move slow, mostly due to one worker moving very slow and with enormous attitude. Still I come here for the service performed in the back, so I don’t place a lot of importance on the check in process.

I came here super early at 7am and the guy at the front desk was pleasant with me. He got me checked in fast but of course the wait time after that was almost 30min. The MRI tech was just ok, he explained the procedure thoroughly but that was it. I don’t blame him though since it’s too early in the morning and it’s a diagnostics center so people should not be «chatting» and taking up a lot of time with customers especially with other waiting at the front lobby. When i made my reservation over the phone, i was glad that the representative was able to find me the earliest appointment time within San Diego, it was a plus and a huge help for me to get it done before i leave the country so that was a plus. I didn’t feel rushed while talking to her over the phone and she sounds very pleasant also and doesn’t do a «*sigh» where you can hear it on the other line. Overall the service was good.

My wife’s mammogram results arrived today, exactly ONE MONTH after the exam. TERRIBLE SERVICE.

They told me to arrive 15 minutes early for my 8am appointment it’s now 8:50 and I am still waiting. The wait is stupid crazy even when you have an appointment what’s the point.

THE Front office is HORRIBLE. THEY give the entire office a BAD name. The Xray tech was fabulous. However, The girls are the front desk were SO loud. Carmen the office manager was the loudest. They were violating HIPPA laws left and right, talking about patients and other co-​workers. They were so loud that people were very upset in the lobby as they were waiting to be seen. I work in the medical field and was shocked of there behavior. I think you need to get rid of the entire front desk or put up sound proof windows around them. Everything about them was inappropriate. I honestly still cannot believe that I was in a professional medical setting.

Initially went Laura & 1^st, right away the front desk says it’s 1.5 to 2 hours wait for an x-​ray. I’ll wait & completed the documents. There were 5 patients in the lobby. Upon turning in the documents the front ask. Where do I live? North of SDSU. Oh, I’ll call & ask how many people are there. She called & said 3 are in line. So I drove to Alvarado Inagining Healthcare. There were 19 in the FUCKEN lobby & 3 in line. I waited in line. I asked the lady, how long is the wait? Well since I’m coming from 1^st & Laurel, I’m next. Well, 40 minutes later & multiple people went ahead of me. I left & will never return again. PEOPLE DONT USED IMAGINING HEALTHCARE W/​o bring a lunch & tons reading material & song to listen. The wait is eternity.

Horrible service. I was surprised when the lady said they are open on Labor day and the latest appt time is 7pm. I asked her again to make sure and she confirmed it too. Was given an appt time for a day they are closed! Showed up and of course the door was closed. At least give me a call ahead of time and let me know if they are closed that day. So upset. Avoid this place at all cost. Go somewhere else with better service.

I came in here on July 31^st for some x-​rays of my jaw after seeing my PCP. I wasn’t expecting to be seen that day, since I was a walk-​in. The girl behind the counter was super friendly and apologized that it would be about a half hour wait. I didn’t mind at all, since I thought I was going to have to make an appointment for a future date.
The waiting room was clean and cool and they had a TV to watch while I waited. The restroom was clean as well. I was quickly called back by a very friendly female tech and had the x-​ray completed in no time.
My PCP’s office had the results either that day or the next day. All in all, they were extremely friendly and efficient. I’m going to make them my go-​to place for imaging!

I had an appointment this morning at 9:30 Am for a Mamo and then at 10:15 a MRI of my breast. Got there at 9:10 checked in with Carmen. She was the only person working the check in window and there were 6 in line to check in and 19 people waiting in lobby. At 10:10, I still had not been taken back in for my 9:30, Mamo and in 5 minutes I was to have the MRI. So I went up to another gentleman who had opened his window and he said he would call back to find out what was going on. They came out in a couple minute to take me back. There was a Hyspanic lady sitting beside me who said she had been waiting since 8:30 for her mamo. The Tech back there said I had not been checked in until 5 minutes before hand. So if I had not gone back up to the check-​in window I would probably still be sitting there.
This facility also has the dirtiest carpet I have ever seen and the the strongest air freshner. Not sure what they are trying to cover up. But when I left there I had the worse headache.
DO NOT GO HERE. Find someplace else. That is clean and care about there customers.

This is my favorite imaging place, not that I like to hang out in imaging centers or anything. It is super clean and comfy. VERY efficient! I am usually in and out before my scheduled appointment time, when I arrive a little early! I have never had to wait past my appointment time to get things done.

Came in for my yearly Mammogram. The wait was not that long. The technician was very quick and efficient. I wish that her hands were warm. Please ladies make sure to get this done yearly!!!

This is primarily for the company that IHS employes to perform their AR services. I would have rated them directly but feel that it was IHS original decision to hire this company and they erroneously entered my information. Therefore it is their responsibility.
I am upset because IHS improperly recorded my address, had their AR company send me two bills and never got them. Now I am being taken to collections and the collections company cannot guarantee that this will not damage my credit.
According to the afore mentioned AR company, they sent two bills, never called me, and sold my debt to collections.
I tried to call IHS but they shirk responsibility to the AR company, I tried calling the AR company but they have sold the debt and cannot talk to me anymore.
It is for this reason alone that I will never choose to have an MRI here again. If you have a PPO plan, I would encourage you to take the same action.