Gormsen Appliance Company

My landlord has apparently used this company for years and has always found them to be reliable, so when our oven wasn’t working, she contacted them and havd them call my husband to arrange a time to come look at it. He spoke to someone the week between Christmas and new year and they agreed to come out January 4 between 9 AM and noon. He waited and no one showed up, so he called the number the guy had called him from, which is also the number on their website. It’s a Verizon cell phone and he got an error message that said the user was not available and he couldn’t leave a message. I tried again a little later, same result. I called our landlord and got the number she has for them, 619−474−7538. I called it and left a message which was never returned. I also sent them an email on the «contact us» part of their website. No response at all. We finally gave up; another company is coming to look at it today.

They easily worked into my busy schedule and actually were a little early to arrive for the appointment. The gentleman was good about me having four dogs. He even let me shut him in the very small wash room while I moved the dogs from inside the house to the backyard. My wash machine is about ten years old and instead of lying and telling me it had died like he easily could have he quickly found the broken switch. He had the replacement part with him and had the switch replaced quickly. He was here for probably no more than a half hour. He even made sure everything was working properly before he left. Everything went smoothly and I feel he was very honest.

When the owner of the shop does service calls on New Years Eve, you know they care about their customers. I was given an appointment time between 1pm and 4pm, he called at 1:05 to say he was on the way, and he arrived at 1:20pm. Great service and knowledge of every aspect of my refrigerator and its history of problems. He was a nice guy and friendly, It felt like having a friend or family member in our house. He had the replacement part in his truck, and was gone in less than an hour.

Great service experience a couple of weeks ago. Quick callback and service appointment scheduling. Axel came and fixed our wine cooler without trying to sell us a new part. While he was here he diagnosed what was wrong with our oven and the following week he came back and fixed that appliance. I feel like we got two new appliances! Thanks Axel!

Bad customer service. The person on the phone was unhelpful. I couldn’t even talk to a repairman. It’s not what I expected after reading all of the excellent reviews here. I suspect the repairmen are excellent if you can get them.

Looked at our dryer last Tuesday. Picked it up last Friday and said they would have it back in one week. Now we have to wait until next Friday to get it because they ordered the wrong part. If I sucked this much at my job I’d be fired. How do you order the wrong part and it still takes more than a week to get another one?
Will never use them again.

Today while cooking I realized my stove was having issues and was not heating up properly. I needed to have this problem fixed as soon as possible. I Found out about a company who specializes in repairing kitchen appliances. I gave them a call right away. I was put on hold for about thirty minutes before I finally was connected to a phone agent. I told them my situation and they scheduled a repair for two days later. I did not realize no one would show up. I gave them another call to see what the problem was. It turns out they never placed the repair order and I would have to wait even longer because their queue was filled. I have never received service as bad as this before. There was no apology or anything. The phone representative was very rude, almost like it was my fault that the order was not placed. This is a complete lack of professionalism and everyone should know about this. It does not make any sense to be treated this way. At this point i have to contact a new company. Now I am stuck without a working stove. This experience has been truly a hassle for me. Beware of this company as they do not have any consideration for their customers.

A new appliance store just opened a few blocks away from me. I was just thinking the other day about how badly I needed a new washing machine that would not put me too over budget. I went there the next day to see the brands that they carried, and also to see if they were offering any deals. The minute I walked in, one of the customer service representatives came over to help me out and answer any questions that I might have had. I asked him about the brands of machines that they carried. He answered all my questions and informed me that they also accept orders in case I needed a brand that they did not carry. Luckily I found the exact machine I was searching for. I decided that I would purchase it immediately. The price was lower than anywhere else I had been to. There was also an option for free delivery, this made me very happy because I was the only one home at this time, and I did not have any helping hands. This whole experience was great for me. This Store really knows how to cater to their customers. They double checked everything to make sure it was to my liking. I really appreciated that since I had previous experiences with bad customer service.

The microwave in my Frigidaire microwave/​oven combo unit stopped working. Light came on when the door was opened, display worked, but there was no power to the unit. I was having no luck scheduling a service appointment due to the brand and/​or the fact that it was a combo unit. I contacted Gormsen Appliance and they immediately scheduled an appointment. The technician arrived on time and was very professional. He came alone, had the tools to remove and replace the unit in the cabinet, and he was finished within 30 minutes. I was initially quoted a $ 95 diagnosis fee which was either waived or applied (not sure) to the final bill, as the total was a very reasonable $ 115, far less than I was quoted by anyone else. I would not hesitate to contact Gormsen again for any appliance repair.

Awesome! They were referred by another appliance repair company that couldn’t fix my built in refrigerator. They were honest, clean and quick. Highly recommend! I will definitely use them in the future.

Best service! I had already figured out what was wrong with my washer and priced the part. When the technician came he agreed and put the part in quickly and for a very fair price. Highly recommended!

I first called Gormsen to come have a look at my circa 1980 Maytag washer that was doing the watusi across my laundry room floor and making a huge racket during the spin cycle. Jose (long time employee) came to have a look. He ended up replacing the lid switch that had been the cause of the intermittent on/​off problem. He said the problem with the machine was not a balance issue within the machine itself because this particular model was made before they started using weights around the tub to keep it steady. He told me the shaking and noise was due to the floor itself.
That room was originally with a sloped cement floor that we had covered with a raised, plywood flooring back 11 years ago. The flooring had lost it’s stability and needed to be reinforced. I just couldn’t wrap my head around this idea. I was sure there was something going on other than the floor. I was having some other work done and so I asked my handyman what he thought was the problem. He was convinced it was the machine itself that needed to be repaired. I had also reached out to another appliance repair man who agreed with my handyman.
I called Axle, the owner of Gormsen Appliance and he came out that same day to check on this situation. He agreed with Jose that indeed the unstable flooring was the culprit. I was not convinced, but I thought I would try a few of the make-​shift remedies that I was told about. When none of those «easy fix» remedies worked, I called back and spoke with Axle again. This time we made an appointment for a couple of weeks into the future to have him come out and drag the machine out onto the concrete so that he could let me see that if the machine was on a solid surface there would be no problem.
Yesterday morning, Saturday, Axle and Jose showed up at our appointed time to meet and did what they said they would do. Once the machine was out on the level cement drive-​way, when we ran a very heavy blanket/​comforter thru the wash, rinse and spin cycle, it ran as smoothly and quietly as it once had when I first got the machine, 11 years ago. The guys from Gormsen Appliance removed all doubt as to what was causing the problem and they did it at «no charge», other than the cost for the initial service call. I was truly impressed with their level of integrity and professionalism.
Without a doubt, Gormsen’s will be the only appliance repair guys I would ever call for any appliance issue.

After trying big name appliance repair operations (you now who I’m talking about) I decided to go local. I’m so happy I did. The entire process was better, from initial contact, to the call from the tech notifying us of his impending arrival, to his courteousness, cleanliness, and ability, plus the lower cost than the «bigs».
We’re sticking with Gormsen.

I just spoke with someone at gormsen appliance. She was so nice! She took time to help me decide whether I should repair or replace my cooktop and helped troubleshoot what could be wrong with it. Very professional. Sometimes life can be a trial and it really helps to be greeted by a helpful, friendly, and knowledgeable voice. Thank you gormsen!

Don’t go anywhere else. These guys are the best. (And no I don’t have any connection to the company or its employees.) Jose, the tech who comes out every five years or so when our 1980’s Maytag washer or dryer goes down always knows exactly what is wrong, has the correct parts in his truck, and has the repair finished and tested in less time than it would take me to get the panel off the machine. We’ve been using them for 20+ years, and Jose has been with them the whole time. Heather in the office is sweet and efficient. I can’t think of anything critical to say about Gormsen. I just wish more companies in town were this reliable. Yes, they are pretty expensive — $ 85 for the first half hour which is usually all that is needed, plus parts and labor beyond the first 30 minutes, but all companies charge at least that much these days. Thanks.

What a breath of fresh air! said my hubby after experiencing superb customer service from Gormsen Appliance. Our beautiful Kitchenaid refrigerator decided to protest all the leftover food from Thanksgiving and quit working Friday! And the freezer was full of our favorite Tiger Thai tempura shrimp! (thank you Costco!) Luckily for us, super genius hubby (thank you God!) can also fix things so he took off the back and voila! determined it was the «overload and relay assembly» so in short order found that Gormsen was open on Saturday (thank you Google!) and Heather was extremely helpful! They had the part in stock and the fridge is purring happily again. We think that Heather is the daughter of the owner, but if she isn’t, he should seriously consider adopting her!

Initially Gormsen was referred by the manufacturer of an unusual brand of refrigerator I have at a rental property. They came out pretty quickly and worked with me to diagnose the problem and ultimately get the refrigerator replaced by the manufacturer. Really friendly staff, knowledgeable repair guys (Tony & Axel). Since then, I’ve relied on Gormsen to fix other appliances along the way — they’re really fantastic. I’ve ditched my old appliance repair company and Gormsen is the only one I’ll call from here on out.

I had a problem with my dryer not staying hot. Did some internet research and I thought it was one thing. Emailed them the symptoms and within an hour they responded saying it was a different part and they had it in stock. I ran over there picked it from a very friendly customer rep who told me if I had any problems installing to call them and they would help me over the phone. What great customer service and knowledge to know the correct part and offer help if I had trouble all to just sell a $ 25 part to me. Ill be back for anything appliance related! Its great to support local business too!

Excellent service technicians and promptness. Very mindful and puts things back and cleans up. This is wonderful.

Fast, friendly, honest. Gormsen is great!
Gormsen has repaired my 80s vintage Maytag washer and dryer before, so when my dryer started making scary loud thunking noises, I called them again. I was able to get an appointment the same day, and right on time Jose showed up. He listen to the dryer for a second, said, «Sound like the blower,» and got right to work. Less than 20 minutes later, he had replaced the blower and the dryer was running like a champ. Since he had the parts he needed with him, I didn’t have to wait for a part. He showed me how the spindle on the old blower had worn down. I signed off on the work order and he was off.
The dryer runs great, he left it cleaner than it was when he started, and the price was fair. $ 65 for the service call, $ 22 for the part, and $ 22 for the labor. I just hope Jose never retires, because he’s definitely the Dryer Whisperer.