Glen Cleaners

Met the owner today. As I was getting change to wash two down sleeping bags
the proprietor said to me, «I assume you’re going to do laundry.» I informed him I was and he asked to see the laundry. THIS CLOWN ASSUMED I was taking his change.
I mentioned, most people would welcome new business whereas this guy started a confrontation in front of his young daughter, immediately threatened to call the police if I didn’t leave.
Went down the street to 34^th and Adams where I was greeted with a smile and the machines where far less in costs to boot

Came in early on a Sunday to do a couple of big loads of laundry, however, I was very underwhelmed with this experience. None of the double load washers were on so I went ahead and used the triple load. Worked well, cleaned my items thoroughly, but I feel like I ended up spending more money because the triple load was more expensive then the machine I intended to use. Also disappointed that there was no one on duty to talk to about the washers. Besides that, it’s just ok.

There’s a dryer that moans but that’s ok. It’s a great clothes friendly environment. I love that it’s close to home and seems to be always empty when I wash here.

Look past the rating, this place is great! I take all of my professional attire here for cleaning. They are very nice, provide quick service, and offer reasonable prices.

I was pleasantly surprised with the service at Glen Cleaners. I was in a bind because I needed to drop my shirt off to be dry cleaned. I was headed to work and knew that if I didn’t drop it off on my way I wouldn’t have it back in time for my trip.
I did a quick Unilocal search in the area and found Glen Cleaners. They are both a laundramat and a dry cleaner. I didn’t use the laundry services obviously, but I do have to say the prices that they had posted for their machines appeared to be a little steep. Since moving into my new place I feel I am a laundromat pricing expert.
Anyway I was in and out and told my shirt would be ready the next day after 5. Sure enough when I cruised back in to pick up my favorite shirt the following day it was waiting for me pristine as ever on its wire hanger. The same lady assisted me with both drop off and pick-​up. Not the best English, but we understood each other. Definitely warrants a return trip!

This is where I go for laundry because it’s the closest location to my apartment. Prior to moving to the neighborhood I’ve never gone to a laundry mat (I’m used to just doing laundry at home) so I can’t say whether my experience here is typical, but it is unacceptable. I loaded up a washer yesterday and after spinning for several minutes it wasn’t filling with water. The only person working was in the dry cleaning side, so I had no choice but to ask her for help. She followed me to the washer as I explained what was happening, and she said it was normal and to just keep waiting. Fine. Half an hour later there was still no water. I asked her again to check on the machine and she said it was still working just fine, keep waiting. I started to lose my patience with her. I asked for my money back so I could move my laundry into another machine, and she actually told me no. She said she wasn’t the owner so she couldn’t do anything about it, but she’s the only person working. If there’s a problem she needs to be able to fix it. There’s no way in hell it’s normal for a washer to spin for half an hour. At this point I literally walked home and to the store to get more cash and some soap. By the time I got back to the laundry mat it had been an hour since I first started my machine and still no water. I finally saw another guy with keys and asked him to help me out. It literally took him maybe 30 seconds to figure out what was wrong with the machine and fix it. By this point I had lost an hour of my time because this woman’s incompetance. If she isn’t able to troubleshoot washing machines she shouldn’t be left alone watching the floor. This is first and foremost a business, and the employees should be able to run it.

I think this lady is trying to suck every penny from me. She charges my shirts as dresses and tank-​tops like a sweater. I am never coming back

Since my poor experience (and as a result of my review), the owner made a point of contacting me to offer a free cleaning order. He tells me that the management has since changed, and I’ll take that at face value.
I now live 2000 miles away, so I won’t be doing my dry cleaning here under any circumstance. But given that my original qualm about the place was entirely service-​related, I have to give him credit for reaching out. And I can at least hope that they now have their act together.

DON’T GO HERE! I wish I was on here giving this place a good review, but I just had the worst experience EVER. I brought my rug in to be cleaned January 28, 2011 and received a phone call/​voice message from a female saying that my rug would be ready on February 5, 2011. I arrived to the cleaners February 8^th, 2011 and was told by a man that claimed to be the owner that they would be ready in two more days. I was not in a rush or anything so I kindly left and returned February 11, 2011, three days later. Again I was told by the same man that my rug was not ready and he would need two more days and he would call me. I began to worry and wonder if something was wrong with my rug when I never received a phone call. So again I went into the store and again the same man attempted to reassure me that everything was okay. So again I came back in three days and I asked one of the girls that works there if my rug was there and she said it was not there. She also said they don’t clean large rugs. I left AGAIN and AGAIN came back in two days (the famous line) and still the rug was not ready!!! They gave me the same story every time and to top it all off the rug looks worse than it did when I dropped it off. I really wish people would just be honest when running a business. I will never come back here again. Now my 500 $ rug is ruined! I may just take them to small claims court.

GLEN CLEANERS: THE OLD «BAIT AND SWITCH»
Recently, I made the decision to dry clean my wedding dress, which has been sitting in my mother’s closet 2 years post-​wedding. there’s some kind of instinct, even for the most practical of brides, to clean and preserve one’s wedding gown in the hopes of one day it serving some kind of purpose, whether it be a fun day of dress up or a niece’s walk down the aisle.
I called many many different cleaners to get quotes, as bridal gown cleaning and/​or preservation can get pricey. Glen cleaners gave me a quote of $ 75-​$ 125 for dry cleaning only (preservation would be another $ 45). To be fair, the woman told me that the price was dependent on the size/​fabric o the dress and how dirty it is
I drove my gown to Glen about 2 – 3 hours later. When I got there the girl at the counter looked at my dress and said «the manager is the one who takes care of bridal pricing, but I do know that bridal cleanings start at $ 150.» I told her that I had been given a quote that morning of $ 75-​$ 125 (presumably from the manager who the girl told me had been working that morning). The girl stood there awkwardly and repeated that cleanings are always $ 150 and up and the manager wasn’t there so there was nothing she could do.
Upon examining this situation, there are SO many bad business practices embedded here:
First, if the manager speaks with a bride in the morning and gives a quote of $ 75-​$ 125 then she needs to communicate that to the rest of the staff that she has given a quote under the typical price so that the rest of the staff can honor it… or at least be aware of it!
Moreover, ALL staff should be trained in how to price a wedding gown cleaning so that when a bride comes in, she won’t have to be turned away because the manager isn’t there to do the pricing.
I took my gown to Palomar cleaners, who is more reputable. With a coupon (given to me by Prevue, where I bought my gown), I will be paying $ 125 to dry clean my gown.

I’ve been trying to give this place a chance because it is so close to my house but I am not going back. This latest experience is it.
I left work early on Monday to make it there by 6 p.m. for a pick-​up but when I arrived at 5:40 a note on the door said they had to close at 5:30 p.m. that day.
So I went by Tuesday on my way home from work… literally one minute to 6 p.m. and the place was barred up, lights off, CLOSED.
Wednesday, 5:55 — closed.
Whenever I can finally pick up my 20 items I am not going back.

You see the other reviews. I have to agree. They don’t seem to care about your business and don’t do that great of a job on your clothes. I wish it weren’t so, but it is.

Once this place changed management and became Tops Cleaners, things have gone downhill!
We brought in a down comforter to be cleaned. It took them four extra days to clean it then they said it would take them. When they finally gave it back to us, they put it in a trash bag while it the comforter was still damp. Since it was the middle of summer we did not take it out of the bag right way because we were not going to use it.
When we opened it up it smelled. So to make it up to us they cleaned the comforter again and some other items for free. However, we will never return to them.

I have had a similar experience to the Lex’s at this establishment. They ruined 4 of my shirts!!! All of them had huge bleach stains on the front of them. They said that they would reimburse me if I replaced the shirts, and I bought new ones promptly and submitted my receipts for reimbursement. It has now been over a month since I submitted the receipt. The response I get when I call is always the same… they are talking to the insurance company about my claim and will get back to me the next day or week. It is awful.

Avoid like the plague, unless you like to have missing buttons on multiple shirts, and most of you order not completed at the promised date and time, or better yet NONE of your order finished when promised.
Recently they damaged 2 shirts that were left there to be laundered and pressed. One of the two damaged shirts had BLEACH splashed on them.
This place has changed owners few time in the 6 years I’ve used them. The original owners 6 years ago did excellent, quality work. The current owner have serious quality and completion date issues that are not worth the frustration.
STAY AWAY, be forwarded!

if you’re in Normal Heights with a pile of winter sweaters and shirts, confused about which dry cleaner to go to, this is an altogether decent place to use. I’d say it’s great, but I don’t really know all that much about dry cleaning in general. I just like the fact that they do everything on premises, the prices are pretty affordable (not dirt cheap, but good enough), and I’ve never had any reason to complain.