Gilberts Sewer & Drain Service

We live in an older home (built in the 1960’s) that we love. However, drain pipes were smaller back then and, with the exceptionally hard water in the area, those small drain pipes get even smaller over time due to the minerals that deposit on the inside. So it is not unusual to need to snake out the drain — especially the kitchen sink drain — with some regularity (once every year or so). Our kitchen sink drain clogged up on Friday evening and, after trying unsuccessfully to clear the drain myself on Saturday morning and based on a large number of good recommendations on Nextdoor (Lake Murray Central), I decided to give Gilbert’s a call.
I called Gilbert’s at about 10:00 and spoke to a very professional sounding woman who told me that she’d call me back once she’d spoken with the plumber to see if he could make it over that afternoon. I received a call back at around noon saying that the plumber would be over between 1:00 and 3:00.
The plumber showed up at around 2:00. He was a young man named Michael. He was personable and, more importantly, he really knew his trade. He listened to my problem explanation and to my description of what I’d done to try to fix it myself. Then he expertly snaked the drain and took the time to answer some general questions I had about reducing the drain issues at our house and in this area. He was in and out in less than an hour and charged $ 30.
Overall, this was an excellent experience and I won’t hesitate to call Gilbert’s back in a year or so when things clog up again.

Don’t use this company! If I could give zero stars I would. This has got to be the worst run company of all time. First time I call they say they will be there the next day at 8am. 8:30am rolls around so I call them to see what’s going on. The lady that answers the phone says there was an emergency call for a leak and he won’t be able to make it. It would have been nice to get a little heads up but instead I have to call her. JOKE! So I give them the benefit of the doubt and reschedule for the next day at noon. The next day 12:30 rolls around… same thing. Some BS excuse that he can’t come. I decide to leave a key under my door mat so he can show up, do the job and I don’t have to take off any more time from work. I get home at 6pm that night and the guy cleaned the kitchen drain which wasn’t even clogged, not the bathroom drain I called about. Not only did he clean the wrong drain he left my kitchen sink a mess. WORST SERVICE EVER! To top it off I get a call a few days later on Sunday at 10am to see how the service went. ARE YOU KIDDING?!
Do yourself a favor and don’t use this company!

We have used Gilbert’s for years and really like their work. We have our main home and two rental houses, and they are very prompt and courteous. They have never been unable to get us back up and running in a relatively short period of time for a very reasonable price.
I thought the review from Melanie K was unfair. They are plumbers who are dealing with cleaning OUR sewage and drainage issues. That is icky to start with! You didn’t say if he unclogged your drain (I bet he did).
I don’t know about the rest of you, but when my bathroom or kitchen is out of service, and I am «dead in the water,» so to speak, I am SO grateful to have someone come in there ASAP to get me draining again! Gilbert’s have never let us down.
They are also really good about sending someone out to one of our rental houses and just sending us a bill in the mail. That is very convenient!

I’ve used Gilbert’s plumbing in the past and they always do a great job. He’s professional and knows what he is doing.
My sink was clogged and in almost new immediately that it was my unit that was clogged and we were able to go next to and fix the problem. I would have taken apart every pipe and created a huge mess.

Fast, competent, pleasant and affordable. What more can a person ask for?

Yes, they got the job done promptly so I appreciate that.
However, the plumber was extremely displeasing. He was loud (groaning and grunting excessively loud) and left our place A HUGE MESS (mud spots EVERYWHERE he worked, a scratch on our toilet and dirty rings on the floor from the nasty tools). The hygiene was also an issue. He smelled disgusting, and left the nasty scent lingering in our apartment for an hour. I had to spray air freshener and light a candle to get rid of it.
Nasty.

Hard working, responsible, professional and responsive.

I haved owned my home since 1973 and Gilbert is the only drain service that has ever touched my drains. He was recommended by a contractor to do a job at the business where I worked. The owner of the business has also continued to use Gilbert’s at his own residence. They are very prompt and the job is done quickly and cleanly (you don’t have to clean up after them). Very reasonable, I paid $ 75 today to open a serious stoppage.

We have used Gil a few times. He always does a thorough job and usually gives me some education on my sewer lines. I told him someone had mentioned I should cut down my huge bottle brush tree because of the roots, but he said I didn’t have to do that and a better solution is to protect the pipes with a shield. Even after a tree is removed the roots will still go after leaky/​damp sewer lines I have to say, you will probably not find cheaper and Gilbert has come out same day and did not charge an arm and a leg. I really couldn’t think of a reason why I wouldn’t give him 5 stars. He has always shown up on time

We use Gilbert’s every 6 months or so to unclog our crappy apartment shower. They are always on time and very professional. Really nice people from the girl that answers the phone to the techs they send to the house. Highly recommend!

We had Gilberts out to clean a main line. They were very informative, clean and courteous. Reasonable prices and good advice.