Gamestop

Not a place to go if you need to ask questions or are in a hurry. I went there on my lunch hour today to get a game controller and the lady behind the counter was kind enough to ignore me, so I left. I will never go back. Fry’s has far more helpful staff and are readily available.

Dakota is a really nice associate, I bought my husband his I phone 6 here because are upgrade isn’t until Dec… he still had the iPhone 4. When I bought it, I noticed I didn’t have the I phone charger but a generic brand. Luckily it wasn’t busy, she looked for an apple brand and gave it to me, this place is for sure for gamers, so I would recommend this place for getting games, consoles, phones, it has a lot of funko pops too and cartoon characters. This location is buy a subway, and has 2 parking lots, so it may be hidden, but if ever u need a phone before your upgrade I would go here because it will be safer then craigslist.

Wish I could give this store zero stars, probably the worst gamestop that’s ever exsisted. The staff is completely incompetent, literally not having any idea of company policies. If I stop going to gamestop it will be because of this store. It’s no suprised the company is going under when stores like this one exsis. I Hope they close this store so that no one else can experience the same as I did.

I bought what I thought was a new copy of GTA V in a box for PC. When I got home to open it, the game was already unsealed and had no activation code. I called the store and was told a manager would call me back. After a couple of hours I decided to stop by the store because I was already in the area. I talked with Crystal who said they had no other copies and they would return it and give me half back and half store credit because I traded $ 40 of games towards a $ 130 purchase. I said that wasn’t acceptable because I paid for the game and since they had no other copies I couldn’t use the store credit. She then went on to give me my money back but kept making comments how she was doing me a favor and how they normally don’t do this. I said well you are not supposed to sell used or defective games either. She said that they never sell opened games and that they always put a sticker to seal opened games. They didn’t in my case and I did not appreciate her comments that I was basically lying and she was doing me a favor when I have wasted my own time dealing with something as simple as buying a game. Not really great service at this store from my experience so far. Buy the game on amazon and save the money and the hassle.

Great site for launch events and to see what video game titles and/​or consoles are in stock.
Gamestop includes great perks with some games that sre pre-​ordered. Pre-​order perks can be received at any Gamestop in general, however the nice thing about this location is the size it is and how much business it has. For me the fun thing about coming to this Gamestop is the launch events. They used to be at midnight, but the last couple I have done were at 9:00 PM. While waiting in line for a video game launch there are plenty of conversations involving video games that I can join in on. Customers here have always been friendly and makes the welcoming of this place better.
Besides selling video games, consoles and handhelds, GameStop now sells tablets, some collectible figures, Funko, gaming headsets, etc.
SERVICE: When it comes to handling customers in person, this site is great. Always friendly. However, sometimes on the phone it can be a gamble. Not that the associates here are rude, just that the wait time could vary from less than a minute to a few minutes. It depends on how busy the store is and if you are calling in… it may be either or. I recommend if you are going to be put on hold, call back in a few minutes.
PERKS/​EVENTS: Sometimes during a video game launch event there will be external setups depending on the title being launched. Some events I had attended in the past had a game truck, some times there were lazer tag set up on the adjacent dirt laen/​yard, and sometimes there are raffles and/​or giveaways. Oh yeah, and one time there was a bin/​cooler with drinks and snakes for late night launch attendees. VERY NICE! ((Have not attended that many launch events recently, so I am not sure if those are still going.))

I called and I asked them if they have Tomb Raider for PS4. They said they have 1 and they told me that they will reserve it for me. When I arrived, they said that they’re not carrying that game for a long time. I was like «you must be kidding». They said they made a mistake. The guy who reserved it for me said“my bad”. That’s competence at its best. I will never ever visit this store again.

I’m editing this review to a 5 stars becoz of Kelley, yesterday I visited the place to trade my CDs for other games, kelley literally knew what she was talking about and she almost tried all games plus she’s very friendly!
Thanks Kelley
Ahh man where to start from I went in to buy call of duty ps4 and brought in a brand new sealed PS3 cd to trade in, they refused to do the trade in because it’s sealed… I was like an I open the nylon? He was like yes but outside the store and another day lol I was like are u for real? The two stars are for the guy that was helping cause he is friendly but the minus stars are for the store dumb rules I can say.

Dakota this is for u and your service .you were not very friendly at first you were not very informative about what we were asking for.

I arrived today (Saturday) at 10am with my kid. The store advertises being open at 10. We waited for over 15 minutes for the store to open. Two other parties of people arrived and were disappointed that the shop wasn’t open. I finally left with a disappointed kid. The shop missed out on several customers. I’m upset that the workers at this shop aren’t respectful of customers time so we will not come back here… and this is the closest location to our home. Prospective customers should be aware not to take excited children who are waiting for the store to open on a weekend morning, as they may be sorely disappointed.

The only reason why I didn’t give it 4 stars is because my fiancé got a PS3 there and it was broken when we tried to play it when he finally got it home.
But Roxie is, the bestttTtTTtTt. She isn’t going to be there for much longer because she told me that she’s going to join the Navy, but I think that if you have to go in any time before like, the second week of March, ask for her. She’s so accommodating and she’s really patient and willing to get you what you need or what you’re looking for. She helped me out with my 3DS trade ins and stuff, and she was taking thorough time to sort through everything to see if I would get to most for my trades. (Seeing as how most people don’t get TOO much.)
Anyways. I wouldn’t really buy from here just because I don’t want to take the risk, I’d rather go to the one in Carmel Mountain.

My husband and his brother went in looking for a game and saw that there was a line. While they waited my husband hopped on to one of the demo games while his brother roamed the store for his game. The associate came up to my husband and the first thing out of his mouth was, «Oh so you’re just here to play the games?» Talk about rude! No hello, no how may I help you, nothing. After the associate was told they were looking for a specific game he stated he’d go look to see if they had it in stock. After a good amount of time had passed they decided to wait in the check out line to ask, once they got to the front another associate just said, «We don’t have it», when they informed this employee that another worker was checking for them he stated that he knew the inventory and knew for a fact they didn’t have it.
So in conclusion, they’ll make you wait around for service, but then give you sarcastic lip service if you dare jump on the demo games while you wait (which is what they are there for!)
Establishments need to stop hiring staff that treat people like we owe them something, ick!

i love stopping at this gamestop location. 9 out of ten time i walk out with a couple of missing items in my collection. Rudy and the rest of the staff have been very helpful.

Cool place to go and get games. Reasonable prices and nice workers. I even ran into DJ Fluker today at the store. Really random! Been coming here for years and will continue too. Keep up the good work and great deals.

A big «Thank you!» to Rudy and Jeremy. I work in the KM /​SM area and I get 60 minutes for lunch. 60 minutes, not 61 or 62, and certainly not 63. Trying to accomplish anything in that time frame in that geographical area can be at best, grimly satisfying, at worst, an exercise in aneurysm-​inducing stress. I described my situation to Rudy and I was informed and equipped and paying for my purchase in under 2 minutes. I even had time to eat… and wasn’t too stressed-​out to do so. Thanks, guys :)

Very nice big store with Huge selection of used and new titles, yet the parking is small, althoug there is a second lot around the back corner of the building. Extra nice and helpfull staff. This place is my top favorite of three local Gamestop stores, but they have all been great.

Friendly staff but not knowledgable or useful. They don’t even know their own promotions sometime or the lack of knowledge of big games release.

Easy to find location with a great staff for the most part.
It’s a gamestop, so you come here for gaming systems and their accessories. I prefer to buy my games slightly used, which lowers the price sometimes quite a bit, and gives you a week to try them and figure out if you want to keep the game or not, which is something no one offers with new games. This is a great way not only to save a few dollars, but to avoid getting stuck with a lemon of a game, or something you just plain don’t like.
I like 90% of the staff, some need remedial customer service training. Parking can be an issue here at times as well, otherwise a solid location.

I swear, every obscure strip mall in America must have a Starbucks and a Gamestop.
Oh look, there’s a Starbucks nearby!
When you’re up all night playing video games, you’re gonna need coffee.
Nerds.
Limited parking here.

Gamestop is more or less the same no matter where you go.
Great for buying old games for cheap for a bit of nostalgia. Sure you can trade-in…not necessarily the best rate.
Though, you know how it goes with Gamestop. Some of their pre-​owned prices of newer or popular releases are ridiculously too high for something that’s preowned. I might as well spend the extra 10 – 15 bucks and get a new one.
This location is nice though. Clean. Well stocked. Nice staff. I didn’t have any questions, but sounded like they were super knowledgable when other customers had questions.

It’s like every other GameStop you have been too — so the rating should be around a «3» since it’s not the BEST and it’s certainly not the worse.
The selection to get games were so-​so but the staff was friendly and helpful. At the end of the day if you can’t wait for a game to be sent to you online and need it then this would the store for you to go to to reserve it!