Freeway Insurance Services

They fixed the issue I had with my auto policy properly.

Update: received a call twice a day for the last three days by random brokers from this firm asking me to get a policy with them. Each time I told him I already had a policy at half the price. Each and every time they would not stop asking me who it was and how much. I asked them each time to take me off the call list and each time they over talk me. I’m glad that some of you got a decent quote from this company, but you did pay brokerage fees and a higher price. If you’re happy with that, then great. If you’re happy being harassed by rookie salesman, great
Anyone can test my theory. Callthem and they will ask you for a down payment to get the policy started. Ask them if that down payment is to be reduced from the total quote cost they gave you, and they will say no they will say it is a «down payment to start the policy» (aka brokerage fee). And if you ask, you will not get a formal quote that shows your monthly payment, the total amount of the policy, and what the extra money is you’re paying to «start the policy».
Just tried to get a quote from «Nadar» and played the used car salesman game. Quoted $ 135 per month ($ 135×12 is $ 1620…remember that number for later). I had a few dmv dings but had been insured by A++ paper (USAA) before my divorce so never had to use a «broker» service before.
I was told it would cost me about $ 400 to start of which $ 135 would be my first payment. I would be making that for the next 11 months.
I asked Nadar for the total cost of my policy on a formal quote form (always ask for this as a .pdf as its an official contract). I get an email back saying my total is $ 1820.
If my $ 400 is a «downpayment» to start the policy, in a REAL insurance contract, that would be deducted from the total cost of $ 1620 and the remaining amount ($ 1220) paid over 11 months at around $ 126.
Nope…
When pressed he couldn’t admit it was a broker surcharge and instead tried to offer «deals» for «today and only today…» to close the deal. Eventually willing to drop it down to $ 1700. Rookie sales…
Ended the travesty with a DNC and lecture on being honest.
You have been warned my Dear comrades. Roll to AAA or any non broker company.

Shady customer service. They have you sign a stack of papers, charge your account a lot of money and then tell you there is nothing they can do to help you or refund your money. Poor business ethics and poor customer service. I would not refer anyone to freeway insurance nor would i do business with them again.

The reviews I read on here seem to be before new management took over because the staff I dealt with were all nice, knowledgeable, and helpful. The service was prompt! And even though I came in right before they closed they stayed and waited for me. Since I had just bought a new car and needed insurance ASAP. Thanks Nate!

Well my last post got taken down a couple years ago. I went in there with a down payment, calculated the monthly payments and what not. Just like what others are saying, I highly recommend you take your business elsewhere. It may be enticing because it’s cheap. But when you look over the contract you’ll be surprised you’ll be shelling out more if/​when you have any accidents or problem. Tried getting my money back the same day, had given them money in cash and the manager said he «couldn’t open the safe because once money is dropped there’s no way he can open it». Yeah… okay. There were more negative reviews about this place than what it is up now. Guess they’re trying to sweep their bad reviews under the rug. Ha! I’d rather pay more with the insurance I have now than being with this kind of business.

DO NOT GO HERE!
They are THE worst insurance agency ever.
On the phone they quote you a fair price and when you come in they’ll offer you a lower price if you pay a *$ 400+ starting fee.
I didn’t know anything so I was like okay, but I got billed a statement for TWICE the amount of what they PROMISED.
SUPER SHADY!!!

Had a great experience updating my insurance plan with Nancy! She was very helpful, did her best to help me out with all of my concerns and left feeling assured of my policy. I appreciate the service I was given and will tell others about this place for sure!

Here’s the reason why I believe these people are nothing less than crooks:
I bought a policy on Monday and was required to give them a «down payment» of $ 432. Per the broker that «helped» me, «the insurance company required a portion of the year’s premiums upfront.» The truth: Infinity Insurance only received $ 96.10 of that amount– Freeway took the rest of that money to cover their RIDICULOUSLY HIGH BROKER FEES and DOCUMENT TRANSFER FEES.
To make it worse, I canceled the policy 24 hours later as I found a MUCH better deal at a more reputable, nationally recognized company and they now refuse to refund me any of the $ 300+ fees they took from me. Making it more awesome was that when I called their office to discuss this, some little jerk of dude (who answered the phone) was extremely rude and annoyed at the fact that I had questions about what it would entail to get even a PARTIAL REFUND. When I asked if I could contact the insurance company directly his response was «no», then «ok hold on;» he left me on the phone for 15 minutes before I hung up, Googled the number and called Infinity myself.
Absolute thieves. These people are going to charge you a crazy high amount of money and «tell» you that it’s the insurance company that’s requesting it. In actuality (and if you read their BS documentation), you’re giving them roughly 90% of the amount you put down for them to type some junk into their old computer and send over your info via an old school fax machine.
Lastly, the office itself is dirty, outdated and extremely uninviting. It’s also in the type of strip mall in which one might actually be held up at gun point. I found the majority of people working there to be unprofessional (both in conduct and appearance) and unreasonable. I beg you– do not think they’re doing you any favors. Learn my lesson and do your own research for policies online. You might be able to get a better deal on your own without having to go through these people.
Terrible place. Buyer beware. I’m submitting a claim to the BBB tomorrow about this office. All they had to do was speak to me with professionalism and honor what they said they would do. I feel bad for any auto insurance company who has the misfortune of being represented by these people.

Horrible people, horrible service. They give you a great price over the phone but when you show up at their office they give you a completely different price! I was sure fooled, and when I asked if charged a broker fee they said NO! Forgive me, I was sure that freeway insurance was its own insurance company, not an insurance service. And completely convinced me that the $ 300 fee that I was putting down was a down payment. Complete BS. I constantly asked my agent what I was paying for but he continued to give me sketchy answers that weren’t dead on. But I was cut from my parents insurance so I had to get insurance on my own, asap. I also called to cancel my insurance, and Edgar was so rude. He talked to me like I was an idiot. He picked up the phone saying «this is Edgar with freeway insurance what can I help you with?» I explained to him that I cancelled my policy through a different insurance company and will not be paying the remainder of your brokers fee. He was quiet for a few minutes and said again, «okaayy. What can I help you with?» And continued to be rude. DO NOT GO TO FREEWAY INSURANCE! They’re scammers and don’t care about your well being. Can’t even explain that there so called «down payment» is actually just a huge unnecessary brokers fee that puts money into their pockets. There’s plenty of insurance company who are clear with you and explain everything to you and charge you no brokers fee.

AVOID THIS COMPANY AT ALL COSTS. NO MATTER HOW TEMPTING OR CHEAP IT LOOKS. IT ACTUALLY COSTS MORE THAN GOING WITH A LEGIT INSURANCE COMPANY, TRUST US. We are broke and we thought this will be an affordable option but it cost us WAY more than our monthly paychecks combined due to their fees that they, of course, never mention in the advertisements or commercials.
Long story short, my fiancé signed a contract with them, but he did tell them that he was still shopping around and this is probably temporary because we MUST have insurance at ALL times. They agreed and said as soon as we found something else, and it’s still early, they can cancel the contract. The contract says $ 200 of the START-​UP fee will be drawn out from his bank on xx/​xx/​12. I wasn’t happy with the idea since I’ve never heard of PAYING money just so you can pay money ($ 322 for the startup fee and $ 130+ for monthly insurance). 2 days later, he canceled it when we found something much more affordable. Since it was canceled, AND with the REASSURANCE from many staff members of their company, the finance center (where all the transactions are done), and the service center, that his card was blocked so nothing would be taken out, so we weren’t worried about it much. But then, lo and behold, $ 200 was taken out unexpectedly on xx/​xx/​12, we didn’t anticipate to lose this much money so it’s putting us behind on our funds yet again.
It would have been different if they have been upfront with us, telling us that even though we have canceled, the charge will still go through, so we could have prepared better for the fund loss. HOWEVER, time after time, they continuously and adamantly convinced us and reassured us that the $ 200 will NOT go through, that it would be canceled, that we have nothing to worry about. And then WHEN the $ 200 went through, that’s when they turned the face of their cards and began singing the «non-​refundable» song.
If that’s not lying, I don’t know what is.
It’s disgusting what people do for money. BY ALL MEANS, DO NOT GO WITH THESE PEOPLE. DON’T!!!

Where do I begin…
My situation was a combination of «bait and switch» AND «fool me once, shame on you, fool me twice, shame on me».
‘Junior’ at Freeway Insurance sold me a policy for Mercury. When I got the actual written policy, the underwriter wasn’t Mercury, but some other insurer that nobody has ever heard of before. I think, no worries. Its all the same anyways, right?
Oops. 4 months later I get rear-​ended, wherein, I end up rear ending the car in front of me on the freeway. Both the guy who hit me and myself get sued by the guy in the front.
Freeway Insurance and the underwriter say «not our problem» and drop the policy.
nice.
These guys are pathetic

If I could give it no stars I would!!! Unless you want to get scammed do NOT go to freeway insurance. They are a complete scam and will lie to you to get money. I promise you we are not the only people that was lied to! They told us that they were a free service to us and they get paid from insurance company’s directly for referring customers to them. Which is lie #1. Then we were told after we got our new insurance company that we had to pay $ 500. Part of that was for our first months bill and the rest was goin to be spread out to our future payments to make them a little lower. Which was lie #2! The rest of that 500 was going to them to pay for helping us! They are liars and a scam please don’t go to them! Learn from our mistake