Freeway Insurance

Francisco was very helpful. I was extremely upset because my policy kept gettin cancelled. I came in and he helped figure out the problem. The office overall is very helpful and friendly. Whenever I have issues I drive to This location even though it is farther away. The manager does a great job.

Since my recent accident, I finally purchased a pre-​owned car and needed full coverage insurance. After a couple hectic days at work checking every possible insurance I can think of, getting every quote possible to find one at a reasonable budget I found freeway. They reached out to me via email and phone and I preferred to come in to discuss further. Sara was helping me via phone but was about to leave the office by the time I got there and so she referred me to her manager Delia. Delia was so courteous offering water and coffee before we got down to business. I gave her my information and everything she needed and she found several quotes for me and explained the different coverages they offer. She was very knowledgeable and helpful in answering ally questions. Might I add how much stress I have been trying to figure out how I’m gonna afford these payments when my car payments are high. Delia made the whole process to easy and tried to find every discount I could qualify for as well as making it affordable for my budget. Hands down her service and overall experience deserves 5 stars! I hope everyone else who works here is as hard working and dedicated.
Also, I’d like to add I had the kids with me and they were being kinda loud but she didn’t mind. She was so nice to them and even gave them licorice and a quarter each.

Aneel Nasir was a huge help! Got me the price I wanted and helped me with some insurance needs after! As a former insurance agent I know he went the extra mile for good customer service!

Nancy helped me out great today. Got me a great rate with discounts. Hoping it stays this way.

Nancy from the San Diego office was very helpful and very clear on how my rates will be effected. She also got my monthly rate on my vehicle as low as $ 104/​mo when i was paying upward to $ 280/​mo with Esurance. Thank you Nancy !!

Had a good experience working with freeway insurance. Melissa provided me with excellent customer service and helped me lower my monthly payment by $ 80.00!!! :)

Sairis Hamy helped me with my policy a few months ago and he got me the best rate I’ve ever had with auto insurance. I’ve never been in an accident or had to file a claim so my rate should be pretty low, but he got it so low I hardly notice when it gets taken out of my account on auto pay. I only pay $ 47 a month! I love it because it’s just the coverage I need without extra fees and charges. Sairis was very helpful when explaining my coverage and he assisted me step-​by-​step in filling out the online paperwork. He was honest and informative instead of just treating me like a sale. I highly recommend requesting Sairis for all your auto insurance needs!

Aneel Nasir, an agent at the Internet dept. was amazing! He helped me out so much and answered all of my questions! He even gave me his cell phone so I could follow up with him and send him photos of the car faster! I ended up calling him about 10 times during that day and he always was very pleasant and helpful! Even helped me get lower rates:) Highly recommended I am a very happy customer:)

Aneel Nasir with the Internet dept, definitely nailed everything for me and provided me with the lowest rate. Easiest car insurance purchase I ever had to make. When you call freeway ask for aneel he will set you up effort free.

BEWARE! Very «shady» and unprofessional!
Came in yesterday thinking I was going to renew my insurance. Sat there for a while while employees chatted and one of the agents (large hispanic woman) looked at pictures of puppies on her computer!
I was «helped» by Anthony Padilla, their assistant manager. I told Anthony that I was there to renew my insurance, and he informed me I hadn’t had insurance since August!!! That is 6 months ago! I signed up for automatic payment back in July, maybe it is my bad for trusting this business and not checking my bank statements, but they never charged my account, they cancelled my insurance, never notified me, but they sure notified my lien holder, and I received an $ 1800 bill in the mail this morning! I asked for a copy of the paperwork I signed and Anthony said they shredded it… I am now dealing with their corporate office who just keps trying to pass the ball to other people, and in the end I am screwed, with a $ 1800 bill from my lien holder, plus doubled up insurance price because I didn’t have insurance for 6 months! Thanks FREEWAY INSURANCE!

I completed an online quote request and after getting a phone call from Freeway I knew they wouldn’t be a good fit. Several days later I’m getting calls from a different people in different offices. Be cautious with doing an online quote and giving them your phone number. You will be harrassed for days!

I recently became a customer with freeway, and I must say, my agent (Sam) walked me through the entire policy. He made it super easy. I’ve read some reviews and honestly every insurance company I’ve dealt with wants a written faxed in stmt if u wanna cancel a policy, so that’s not news to me. Plus many do charge to cancel a policy, that’s normal. I def would recommend them
!

Oliver Delly was my broker and was a lot of help. He initially helped my lady Selina last week and she then referred me. He saved me some time and money. Ask for Oliver when you are in need of insurance. He’ll do the right thing.

I requested a quote online and a representative called me to set up my policy within 5 minutes. WOW what service!!! The person who contacted me was very friendly and professional and was able to answer all my questions for me, Sam the manager jumped on the phone to thank me for my business. I would recommend my friends and family here.

Oliver is my insurance broker and was very helpful and willing to work with me in regards to signing up for insurance. He compared fees to my last insurance company and I was able to see my savings per year for the same coverage. He helped me out with my payment options — I’m a working student– so I was able to sign up without breaking the bank. He emailed me everything I needed and answered and helped guide me through signing up making the process as simple as can be. Thanks again Oliver!!!

Don’t even put a toe into their office. Incompetent staff who made me come two times to cancel my car insurance because I sold my car out to move out of the state.
I signed their paperwork and moved. Three days later I got a call from them wanted to sell me an other policy. I said no I just move out and don’t have a car yet. I should have got that they were doing BS after that call. One month later my policy is still active and I still get charged. So I still need to cancel it again from Florida, and i am pretty sure I can forget about any money back. It is just insane. I am pretty sure all this happen because they are paid by number of policy sold out monthly, so probably they didn’t even process my cancellation. On the top of it, tonight I was almost asked to call later because they were about to close. Are you serious? This is just what we can call a pseudo-​legally robbery.

Been a customer with freeway insurance for a little over a year now with this San Diego branch. Oliver Delly is my agent, he’s a great guy and does a great job. Oliver acts very professional and is very attentive to any issues, questions or concerns I have. He even gave me his cell phone number so I can call or text him when he’s not at work just in case I have any other questions. Oliver even calls sometimes just to check up on how things have been going with my policy to make sure everything’s been going as planned. Ill continue doing all my insurance through Oliver Delly, he’s a committed worker for his company and deserves recognition for the positive experiences he has made for me. If your looking to get yourself some car insurance contact Oliver and tell him I sent you.
My advice to the people leaving negative reviews, most if not all insurance companies charge start up fees… Most likely you have a bad driving record and can no longer get insurance through other agencies. You came to freeway insurance for a reason, you needed insurance bad, and they were possibly one of your few options hat would even insure you. Well people, you have to pay to play, so stop complaining about how much it cost you, because from my experience it’s been very fair. Thanks again for all the help Oliver.

This place is a complete RIP OFF! DO NOT GO HERE! They lied to me about almost everything and basically raped me on their broker fees (which I was told was $ 20 and ended up being $ 218!!) had to fight with them on the phone to cancel a policy I had for less then 24 hours. Why do I have to send in a written statement saying I want to cancel? Oh, because Freeway is lame that’s why. I was never told what insurance company I was put with either. When I finally found out, it was a 1 star reviewed company I would’ve never gone with. So even tho I decided to cancel, they told me they are still going to run my card for ANOTHER $ 150 broker fee that I was also unaware of. After arguing with Sam (Sarmad) he sent me an authorized email stating he would NOT charge me for that. Needless to say, a total waste of time and money. I will be contacting the California department of insurance about this one… Wish I would’ve seen the reviews before I went with Freeway.
UPDATE:
WHAT A SURPRISE! This company gets more shady then I thought. After receiving a confirmed email stating I would not be charged an additional $ 150 broker fee… They charged me anyways! I am so pissed, I can barely type this. THESE PEOPLE ARE COMPLETE LIARS! Now I’m not playing with them… The CALIFORNIA DEPARTMENT OF INSURANCE WILL BE NOTIFIED OF THIS.

Great customer service! Sam rocks. I was a bit worried because of all of the reviews But, I have been a customer of Sam’s for over 15 years. The people in all of the reviews posted prior to mine have all gone from the business. So, you should have a much better experience now. Give him a shot and tell him that I sent you :-) Have a great day Thanks Sam!

Initially they start off extremely helpful, answering all your questions and responds to your calls and emails promptly… then once they have you as their client and your insurance is set up, everything changes.
Everytime I tried contacting one of their agents «Charlie», whom I went through to get my insurance set up. He’ll either be busy with a client, put on hold for 5 minutes plus and I’ve also left a message with my contact number numberous of times, still no contact from «Charlie».
Avoid FREEWAY INSURANCE… but if you do decide to go with FREEWAY INSURANCE, don’t sign up under «Charlie» from the San Diego branch off of Clairemont Mesa Dr., I believe his dept. manager name is «Gana Yang», so if you do go through this company speak either with Gana Yang or someone who is in charge and have them set you up with someone that actually does care to help you with your insurance needs.