Frazee Paint & Wallcovering

I have gone to this location for years — when it was Frazee and now that it’s Sherwin-​Williams. Finally, I give up. We have a new stucco wall to paint. We had the paint color but needed basic advice on wall prep — such as whether we needed a primer. The advice we received was flat wrong. We need 4x the amount of primer we purchased and new stucco has to have the right pH before it can be painted. I learned more online that I did from the expert. Go anywhere but this store.

Convenient location is the only benefit to the store. Otherwise, as others point out the customer service is atrocious.
–Wait time is ridiculous
–Employees are not pleasant and make you feel like they are doing a you a big favor by even talking with you
–They lie to you about requiring to open an account to purchase something (probably illegal)
–They mess up orders all of the time
–Analytical thinking, or any thinking, obviously is not a requirement for employees
On top of that, even with their sales they are insanely overpriced.

Whole cow! What lousy service!
I walk in and it’s taking 3 people to help one customer! And he doesn’t even buy anything!
When he leaves so do 2 of the staff. The person left starts helping me and then keeps interrupting my purchase by answering the phone.
The girl that ended up helping me was also quite short with me.
I would recommend going anywhere else.

I’ve been here 1.5 hrs and still no paint. They have one competent worker managing (or trying to) the whole store while training this other employee why I looks like a deer in the headlights. Incredible incompetence.
I’ve upgraded my review because of the exemplary service provided by Nicole thereafter. She is the best thing about this store and the only person I will deal with. 5 stars for Nicole, 2 for the store.

I had a horrible experience in this store last Sunday. The two people working in the store were so slow at checking people out. Customers were standing around — it took both of the employees to check out one customer which took 20 minutes. One of the employees didn’t seem to know where anything was. after 30 minutes i just gave up. I left my stuff on the counter and and walked out. I went down to ACE and got out of there in 5 minutes.

Had the worst experience here! DO NOT GO TO THIS STORE. Purchased $ 500 worth of paint, to get home and realize it was the wrong color. Had to go back the next morning and delay starting to paint my new house. When I finally got to my house, gave the painters the paint, and went to work… I came back to find a third of my new house painted in the wrong color because they screwed up the color AGAIN! The employees are so careless and sloppy. I’d use another company over Frazee all together.

HORRIBLE, LAZY service. I walked in to Rene on a personal call and Matt doing NOTHING. I had to paints to color match. After a ridiculous amount of time telling me
how difficult it is to do — they told me it would be 45 minutes for each galloon! I asked
why so long (the day before I went to Miramar Frazee with 3 color matches and was out the door in less than 20 minutes) they told me they had a lot of work to do before they could even get to this. When I said I was the only customer in the store and they were doing nothing prior to walking in… I said it seemed suspect and I would go to
a different Frazee and they replied «Great»…Booo…What is their manager thinking?

Shit customer service. After spending money here a few weeks ago, they seemed genuinely pissed I walked in to return one small bottle of unused paint thinner. Wouldn’t even acknowledge me until I walked right up to the counter and stood in front of the clerk. The store was empty except for me. The clerk ignored me and continued to browse his phone for another minute without even looking at me.
After this, they refused to issue a refund and wouldn’t even give me store credit without a receipt. Real nice. I live 2 minutes away, but will be driving somewhere else for my home improvement supplies from now on. BTW my buddy used to manage a Sherman Williams. So I know this attitude was pure crap.

the paint is pricey… parking sux… but i can walk here from my house so that’s a huge bonus!!!
kinda feel like unless you are a man covered in paint, you get ignored though. oh well… doesn’t bother me… i can get what i need myself =)

I’ve been buying paint and supplies here for over 10 years to support my home projects. I’ve also bought from the local Home Depot. I prefer the service and experience here. I also feel that the paint quality is significantly better than those available at Home Depot. But that’s just a feeling based on subjective impressions during stirring and application.

This place gets two stars only because it’s convenient to my house. Otherwise I’d avoid it completely. I don’t know if it’s always like this, but today when I went there, no prices were listed for anything so we had to ask an associate to price a bunch of stuff. I’ve always had to wait when I’ve been there, too.
I’ve had two bad experiences. The first time I brought in paint to be matched, the guy made it too light. It was my painter that noticed and took it back to be fixed. The guy who helped my painter acknowledged that the paint they’d «matched» was 25% too light because the guy who’d done it had used a stir stick to compare as opposed to a piece of paper (I don’t know how these things work but apparently this is common knowledge in the painting world). Secondly, on a different visit the same guy who mis-​matched my paint also rang me up incorrectly. As I was leaving the store, I noticed he charged me for a more expensive roller than the one I had purchased. I took it back and he fixed it but it took him a while to figure it out.
I think from now on I’ll just drive a little further and go somewhere where they know what they’re doing.

Horrible customer service!!! Bought a gallon of paint matched to a Frazee Paint chip. After spending hours painting 2 coats of paint on the walls it seemed the color did not match at all. I drove back to the store and spoke with Rene about the problem. He was rude and wanted to know where the rest of the paint was in the can. I had used about ¼ of the can. I explained once again to him that I had poured the paint into a tray and painted the wall twice. He came back and said he corrected the color and that the original employee had put the size as a «quart» into the computer and that is why the color was ¼ lighter. I asked if he could compensate me for the roller and paint liner and he immediately replied NO — we fixed the color thats all your getting. I left the store and upon arriving home I discovered he had fixed the color but did not replace the whole gallon but had only fixed the color that remained in the can. I paid for a gallon and only received ¾ of the correct color plus wasted a day and supplies.