Francesca Gallo Nails

Francesca did a fantastic job on my nails. I did the vegan polish on nails and gel on toes. She is professional, thorough, and really nice. I’ll be going back.

I found Francesca through the Portfolio Salon and have been a client for 5 months. She is very accessible, responsive via sms and accommodating of her clients requests. She is very pleasant, clean, takes pride in her work and consistently does a great job. She even remembered the exact color I mentioned I liked, bought it, had it ready for my next visit.

Pretty poor service even starting over the phone when I called to make an appointment first she asked me not to use the Groupon or living social deal and that she doesn’t work on Sundays then asked me to call back and make the appointment at another time and when I called back she didn’t answer the phone so I left a message hoping that she would call me back and no call back of course then when I called to cancel she hung up on me so guess what this is my cancellation and I’m never calling you again

Great services, attention to detail. Very professional, able to have a nice conversation which was appropriate to the situation… Kept away from the typical awkward silence of nail services. Highly recommended.

lovely person, she did a good job with the mani/​pedi.
thank you again!

Francesca was super nice and did a fabulous mani/​pedi! The color she helped me choose was better than I thought. She was super polite and reasonably priced! If you are in the area and need a great manicurist, she’s your girl.

*Note: Francesca works at Portfolio Hair & Beauty Works, and more reviews for her can be found there.
So I wanted to treat my little sis to get her nails done after she had driven eight hours to see me. When you takes someone out for a service, it is really embarrassing when it turns out so awfully.
First I would like to say that Francesca is a pleasant enough woman and I enjoyed chatting with her. That being said — her services were downright TERRIBLE. And I am no connoisseur of nails or salons.
— Selection of polish was rather limited, but that’s understandable for a one-​woman gig inside a hair salon.
— The «scrubber» for your feet did indeed look like it was from the dollar store, no coarseness and my feet felt no different afterwards.
— The massage part that usually comes with manis or pedis was almost nonexistent. Really.
— Our pedicures were supposed to come with a «lemon-​soufflé scrub.» The scrub was neon yellow and tinted our legs and we looked jaundiced for the rest of the day. The only redeeming part about that was that it did smell great — however, she only «massaged» it in for about 30 seconds.
— The hot towels that she used to take off the scrub were noticeably stained.
— As another customer pointed out, she does not properly sanitize her tools. She sprays a blue liquid and rinses them with the nozzle from the hair-​washing basin.
— She used one of those wooden sticks to scrape out the nail polish that had gotten into my cuticles, but the stick was covered on both ends with someone else’s pink nail polish, which rubbed off on my sister’s lavender color and was not corrected.
***- One of the WORST offenses was her pedicure chair… It looked old and dingy, and she had placed a large white towel over the basin so it was covered (goodness knows what was under there). *She has a giant metal bowl that she covers with a white garbage bag, fills with hot water, and places back in the basin over the white towel. WTF?!* I asked if the chair was broken/​not working, but she claimed she did it «for sanitary reasons». Ironic considering how she handles and sanitizes her tools. The chair was, in fact, completely broken. The face of the massage control was smashed in and the chair wasn’t even plugged into the wall. So gross.
— Oh and also, she plucked a tissue out of a knock-​off kleenex brand, took it by the corner and split it in half to put in between our toes. How much can you possibly be saving by using one kleenex instead of two per customer?! I checked, and her pedis range from $ 30-​$ 50. She can spare whatever negligible fraction of a cent the tissue saves. Or at least not do it right in front of the customer.
— Finally, my little sister has eczema (just meaning dry skin, no infection, just redness and dryness, just needs special lotion and moisturizing) on her feet. She gets it from my dad and is rather sensitive about it. Francesca was less than discrete and was questioning her about it when she was getting her toes done. Rather insensitive, since she apparently already knew it was eczema and that it is inherited and not harmful.
I paid $ 54 including tip. And then, for the cherry on top, my first chip came only four hours after walking out of the store. Now, a few days later, they look a couple weeks old. I could have done a better job myself.
I sent her a rather kind text message asking what she could do to make me feel better as a customer who had had a bad experience. I prefer to give businesses a second chance before concluding judgement or writing a review. No response for four days, and now she texts me and says «Yes I got your message. Refresh my memorie.» Memorie. really. I’m so done.

Francesca does a really nice job on nails, even for us men! Getting your nails done nice and clean speaks volumes, and Fran does an excellent job. Very relaxing and clean setting, reasonably priced. Aaron

Excellent service here today by Francesca. She is tidy, takes her time, and is great to chat with. Same day appointment was kept to the tee which is refreshing! I’m going to be seeing her over waiting a long time for a chair at a typical Asian run place…