Firestone Complete Auto Care

If you are looking for tires, brakes, shocks, oil changes, fluid changes or other basic automotive services, this is a great place to go. Customer service was excellent too!

Firestone on convoy is amazing.

Not too sure to who I was speaking to, but I felt really bad that I was calling towards closing time. I had called to inquire about some a couple of cars I was interested in purchasing. Well whoever I was talking to really helped me out and gave me a lot of info on the maintenance and practicality of each car. Thanks man, and you were helpful.

The guys were awesome… Jay, Michael and Matthew took great care of me. New brakes, tires, allignment, and even fixed something on the house!!! Thanks Firestone for hiring such capable people.

My battery was on the fritz and needed to be replaced. Since I’d had a great experience a few weeks prior, I went back to the Firestone located on Convoy Street. Brandon was extremely affable and knowledgeable, which helped turn a stressful situation into a pleasant experience. I couldn’t be happier with the service I received. Highly recommend!

These guys are on point when it comes to customer service and tires. I’ve been bringing my cars here for the past couple of years and they have always given me a great deal on tires and always answer any questions I may have, very professional crew.

I’ve been taking my car here for years now, they always prime match the things I need for my car which is nice and I’m glad they have all the history on my car. So far they have a new manager (Brandon) I think, hopefully he stays. I’ve seen diff managers so I’m curious to know why so many changes. He was very pleasant and profession and I thank the tech (whoever worked on it) for taking care of my car. It doesn’t change the fact that they do a great job. I will continue to take my car to get service

Came here for an oil change, tire rotation, and alignment. Everything was done well, and for the first time in 2 years my car drove straight down the highway!
The customer service was excellent, Cory did a great job keeping me entertained and giving me a realistic expectation for the car without trying to rip me off. The store manager Brandon even told me about a few deals they had going, and I left a satisfied customer.
A well earned 5 star review.

More like three and half.
I came in here to get my car serviced about two months ago. I’d been getting my car done at the same place for years but decided to try a new place because I wasn’t terribly happy with my original place. I had come to Firestone first because I needed a new battery and they did a good job testing my vehicle and all that jazz so I came back.
Look… I fully admit to not being a car expert. So I will never know if I’m being scammed or tricked into things I don’t need.
That being said, I came in to get serviced and ended up having to pay over 1500. Now I know that my car needed work done. I hadn’t had it serviced in months and I could sense it whenever I drove my car that it needed maintenance,. But I didn’t quite know what was wrong with it. So I honestly have to take what the technicians say as true and not trying to just get more money. After they serviced my car, I could just tell right away that it drove more smoothly and just better. Now 1500 dollars better? Not too sure… but despite that, I was impressed with the work that was done.
The service tech (argh forgot his name) was very nice. He communicated to me when my car was going to be ready and let me know it would take an extra day to be done. I appreciate the communication.
So yeah, three and half stars. Maybe I should be more knowledgeable because I feel this is an area where one can be swindled… I don’t feel I was but I did feel like I needed to educate myself more on cars.

I went here 3 times this month. First time, I received excellent service from Jay. The second two times, I received excellent service from Josh. Ricky worked on my car. I highly recommend this place.

My battery died of old age and I needed a new one. I chose this Firestone because it was super close and convenient. I called ahead and they held a battery for me. They took me right away when I got there and did an oil change for me too. Nice guys (helpful and friendly), clean and comfortable waiting room with tv and CURRENT magazines, AC and water chiller. They forgot to turn my maintenance needed light off so I had to go back but they honored my online coupon even though I didn’t print it out. Thank you Josh and Jay!

Best experience I’ve had a Firestone. I went in on a Sunday morning when they opened (at 8am). Got my oil change and tire alignment done in 45 minute when I was quoted and hour and fifteen.

We used to go to Firestone in Orange County and we love the store very much. Unfortunately, We were there, the one on Convoy, SD, for the engine check and we had 9am appointment on Sat. We left the car there the whole day until 6:30 pm before they were closed. The engine check light still on. My husband went home and saw that they forgot to put back on something that I don’t know what it called into my car. He called them back and they said yes, but they didn’t know whose it belongs to. So, he had to drive back there to get it. All in all, terrible service, the guy at the counter was kind of sweet talker but he is absolutely not, just dishonest. They took a whole day, took the money, and forgot something to put back into my car. Want to give them –star if I could. Very disappointed.

Usually come in for regular maintenance like oil change or brakes and the service is alway superb! Jay always takes care of me and gets me in and out as soon as humanly possible. Today I came in for car inspection to potentially work for Über and as always I was in and out in no time without any pushiness or trying to sell me on things I don’t need. Jay is the best and Firestone hires a great staff that really cares about your needs.

I came in to get my breaks fixed because they were pretty run down, almost down to 2 mm… no good. I called in the morning to make an appointment for 4. Got there and they took me in right away and checked the car out and did a courtesy check. I went to another auto repair shop days earlier to get an oil change and they gave me a long list of «recommended» and «essential» things that I «needed» to get done, totaling around $ 2500. They said I needed a transmission oil flush, a new sepertime belt, brake fluid flush, new cooling system… etc. Anything to get the most $$$ out of me. Told them no thanks, just oil change and left.
It was either josh or ryan (I’m sorry!), but the Manager on site was extremely nice and courteous. He was genuinely a nice person, didnt try to upsell me on anything, and held good conversation :) He even stayed an hour and half after (7:30 pm) the shop closed (6 pm) to make sure my car was good to go! He gave me a no bullsh*t run down of what I needed to get done… which were my brakes. Thank you so much other repair shop for trying to rip me off. Firestone even ended up being $ 250 cheaper just for the brakes! On top of that, I also got my military discount.
Usually I only hear bad things about firestone, but the customer service alone was so excellent that I’m sad I’m moving in a few days, or else this would’ve been my go to spot! Thank you so much for your help!

I am extremely happy with the quality of work and the service that I received here. I stopped in because I wanted to get a second opinion on a quote from another shop. Ryan was very friendly and wound up coming in $ 500 cheaper than the shop I had previously come from.
They let me look under the car while it was on the lift. Nobody does that! Great service.
They are open on SUNDAY! Nobody is open on Sunday!
It is is comforting knowing I have somewhere to go where I won’t be ripped off or sold unnecessary crap, and the service staff is attentive and helpful. Nice job guys.

I stopped by this Firestone because I had a screw in my back tire. I just wanted to get it removed and plugged as I just bought this truck a month ago. The guy who came to look at my truck (wish I knew his name), he barely looked at it and told me he couldn’t plug it and I would have to buy a new tire because it was too close to the outside of the tire. He wouldn’t even attempt to take off the tire. $ 220 for a stock tire. I called my mechanic and he said that is what these guys try to do. So I left, stopped by pep boys, and they said it was close but they would take off the tire and check it out. They took it off, plugged it and I was on my way for FREE. I will never return to Firestone for a tire and you shouldn’t either!
I understand the concept of selling but at the end of the day, had they helped and provided customer service, I would have bought my next set of tires there.
Horrible customer service and regard for customer. If I could give 0 stars, I would!

I have taken both of my vehicles here in the past 6 weeks, and am extremely pleased with the service, and I had the best customer service hands down. Ryan remembered me from my past visit and promptly helped me out, I had 4 tires installed, and an alignment. He kept me in the loop as to the whole maintenance action, he also brought me into the service bay and showed me how far out my alignment was, and went over my options.
Ryan and Sam did a great job. Highly recommend this Firestone.

Probably the most ignorant alignment techs I’ve ever dealt with. The tech named Ricky couldn’t figure out where my rear camber bolts were… he said I didn’t have any, I found that funny… since I had them installed two days ago.
My car sat on the alignment rack for 2 hours and they didn’t do anything. I ended up going to my previous alignment shop and was out in under a hour with a good alignment.
Appointments are pointless also… I had one for 11am. They started at 1145.

Haven’t had a single problem with this place. Their service is always stellar and they are very informative and they don’t try to push you to get work done if it really isn’t necessary. They have also been great about getting me a better deal on the work that I have gotten done on my car. I would recommend getting the lifetime rotation if you buy tires here… totally worth it!
I like that this location is near lots of shops and eating places on Convoy… makes it easy to drop the car off and walk to get something to eat or kill time while they get work done. The lobby area is also a nice place to chill while you wait. The hours of operation are great, too, because I can always find a way to get work done on my car.