Fidelity Electric

I’ve used Fidelity in the past for a few electrical jobs, and they always arrived on time and took care of my problem for a fair price. Today, I came home to a loud buzzing noise in my wall, and Roger was able to diagnose and fix the problem over the phone in about 20 minutes. Now that’s great service!

What a great find! Fidelity Electric was super helpful, professional and fair in their pricing! It all started with just needing a hard-​wired smoke detector changed out (the alarm was going off and there’s no battery to remove — so it needed to be replaced), but then I asked about changing out all of my electrical switches from the old 80s off-​white flip switches to the more modern white toggle switches and doing the outlets as well.
Since my condo did the cheaper daisy-​chaining with my outlets, Roger suggested he could have Nate «piggy-​tail» each outlet as it was replaced so that if one outlet goes bad, the whole down-​line doesn’t go out of service.
Roger was great about answering my many questions and was quick to get back to me (we had a LOT of emails going back and forth). He sent me links to all the types of switches and outlets I would need, as I had a variety — single switches, dimmer switches, double switches where a light could be turned on from 2 locations, GFI outlets to use near the sinks, etc. — and that made it easier for me to know what to pick up at Home Depot. He even recommended getting an outlet that has USB ports so I or my house guests could power our electronics via an outlet (loved that idea so much I got 2 — 1 for upstairs and 1 for downstairs).
Nate did the actual work in my condo and he was fast, thorough, friendly and great at explaining things when I had questions. He also installed some ceiling lights for where I needed to replace more 80s stuff — ha ha! I have posted pictures of the before/​after.
I would definitely recommend Fidelity Electric and was so impressed, I’m going to be using them again to switch out more 80s lighting (those bathroom strips of just light bulbs) and some existing ceiling fans, as well as adding some new ceiling fans where I don’t have any. I don’t have A/​C since I live only a few miles from the coast, but since San Diego seems to be getting hotter, those should help. Plus I have no ceiling light in my bedrooms (another way the builders went cheap) — so this way I won’t have to have bedroom lamps! Roger and Nate will be helping me bring my condo’s lighting slowly out of the 80s and into the new millennium! I will update my review after that project takes place later this year.

I have used several electricians in San Diego and finally have found one I like. They gave me an accurate estimate over the phone, had great communication, sent their electrician on Time and the work was excellent. I am relieved to have found them!

They were on time, reasonably priced and most important of all, fixed the issue at hand quickly and efficiently. I would highly recommend Fidelity Electric!

roger ervine of fidelity electric save the day! 10 stars for you roger !
last night our 4 gfci outlet in the kitchen went dead .so i check online on Unilocal and call fidelity electric. unfortunately, roger told me they don’t do fallbrook for the meantime and their next best time to see me would take at least 2 weeks .so he tried to recommend someone , but then awesome thing happened! he guided me through phone… he told me to check this, do that, try this and to make this long story short, everything went well !
what a kind man you are sir…
i will definitely recommend fidelity electric to all my friends and family… it only costed me to buy new gfci $ 18.48 .
again thanks you sir «you’re the man»

Roger at fidelity went above and beyond the call of duty. We are in escrow on our house and needed to get a GFCI plug installed in our kitchen, but when we tried to do it ourselves it would set off the breaker. I called in for help and found out he was booked for the next few weeks. He offered to help us do it ourselves over the phone. We sent pictures and he walked us through it step by step. We have worked with a lot of contractors this past month, but none like him. He went above and beyond. We will be regular customers and plan to recommend our friends and family. Thanks!

What an amazing outstanding experience this was. They were wonderful when I first called him on the phone, he sent me email and text confirmation of our conversation and then on the service call day, I got a text that he was on his way. He checked the electrical panel, and told us the truth about what we needed. Their business practices are superb, their honesty is beyond anything I’ve experienced in a long time. I will never trust anyone for electric issues except Fidelity electric again.

I HIGHLY recommend Roger at Fidelity Electric. We called him at 6pm last night and told him we were having issues with our lighting in our kitchen. He sent us an email with all of the parts we needed from Home Depot and was available the rest of the night to walk us through the installation process over the phone. We needed to put in a new ballast and he talked us through the wiring. He identifies the issues and is very HELPFUL. Our kitchen lights are working perfectly! We are so grateful by the customer service at Fidelity Electric. THANK YOU!

I usually do handy work on my own, but when it comes to electrical work, I didn’t want to trust youtube instructional videos, so I decided to go with a professional. From the start Roger was very helpful and provided me different options for my project. The price he quoted was better than other companies I called. His response to my phone calls and emails was fast. The work by Nathan the electrician who came out was excellent. Arrived on time and completed on a timely manner. I will definitely use Fidelity Electric in the future. Highly recommend.

I highly recommend Fidelity Electric. Roger was very knowledgeable and accommodating. He performed quality work at a reasonable rate, and his honesty was refreshing. I look forward to having him help me with future projects. He’s my new electric guy!

My husband and I were recently in escrow with a home that was almost 100 years old. Within a few hours of talking with Roger he looked over our inspection report and gave us his high level opinion. He immediately fit us into his schedule to check out the electric in person. He was extremely patient and took the time to explain in detail each issue that the home had. He even waited 40min for the realtor to arrive at the home to let him in. Since he knew our contingency period was quickly approaching he worked over the weekend to get us a report and quote to rewire the home. Roger is honest and trustworthy which is why I highly recommend him for any electrical needs you may have.

To his credit, the electrician I hired saved my life. I called about a funky outlet, thinking it would need re-​wired and replaced. He removed the cover plate and wasn’t happy with what he saw. Following the wiring back, he found some shoddy work from a prior job and as a matter of course set out to fix it. He got in deeper that he had imagined at first glance and called for a face-​to-​face. When he lined out what the entire issue was, I was in shock, but safety first. I’m sure he cut me a break and saved my life, good people to know!

This is the second time I have used the folks at Fidelity. From start to finish these folks are Professional, friendly, very reasonably priced and do GREAT work. They are going to be my 100% go to electricians.

This gentleman with patience and honesty heard my concerns and issues with electrical issues. Mind you I have 3 children and an diabetic 89 yr old Nana. 3 days before Christmas no less my kitchen circuit breaker decided to malfunction. After attempting to reset the breaker and failed I called no less than 5 electricians. All willing to come out but the cost was pretty high for me, but the need urgent. The kind man over the phone willing to have me send him pictures to guide me and willing to send someone to look before charging me was able to fix the issue over the phone! My old fuse box takes muscle to shut the breakers (I thought I had shut off but did not hear a pop until he asked me to). God bless him and may he have a Merry Christmas. I promise when I replace this box, he’s going to be the first I call!

After a horrible rain storm the electrician was able to come out quickly attempt to make the repairs. He kindly knocked on my door letting me know that it would take more materials than what he had to make the repair. He said he had to run to the hardware store and should only be back 30 minutes later. 2 hours later he came back and said that he had to go to a few different hardware stores to find what he needed and then stop for lunch. He fixed it right but then I found out that he actually stopped to take a personal phone call. Not very professional.

I called regarding my sprinklers wouldn’t come on, the box where I control them was dead.
Roger took the time and explained to me what to do/​check over the phone, and even send me an image of what I should look out for.
My sense was that he didn’t just wanted my money, but really want to help people, so even without meeting these guys, I have no problem with giving them a 5 star rating. They seem to be just good honest and helpful people!

I called Friday during store hours and I needed a quote and I needed it quickly. I never received a call back. I wouldn’t advise coming here for professionalism especially considering they can not return a phone call promptly. I already found someone who called me back eager to work and get a job done. I feel this is not the place if you need something done prompt.

Had Fidelity scheduled to come at 9 am today. The electrician called saying he was running late at about because he was getting our parts? Aren’t you supposed to have the parts for your job and be there ON TIME? It is now 10 am and no one here, no call. I called their main office and they didn’t seem to be too concerned with a one hour delay. I’m fine with a 15 minute delay, but not ONE HOUR LATE. If your men can’t have the proper parts for the first job of the day, then there’s a problem.
Just called a competitor and set up a new appointment.
Did receive an apologetic call from the main office many hours later, explaining what the situation was. But still. First impressions are important.

I called Fidelity because my outside GFI plug hadn’t been working for a couple of months and I feared that I would have to pay a lot of money to get it fixed. So I called Fidelity and asked them if they could come out and troubleshoot the issue. Before he scheduled an appointment, he told me to go around the whole house and see if any of my other GFI plugs had been tripped. I found that our bathroom one had been tripped, reset it and the outside plug started working again.
It’s not too often that a company will try to help you over the phone without charging you. If I ever needed any electrical work, I will give these guys a call first.

Good work.
Making an appointment was a bit off but overall from start to finish everything was very professional and great on time. The initial call wasn’t too great but the onsite service rep was right on time, did a good job and made me feel much safer. After he was gone I did realize a GFI would have been a better call than the standard outlet he put on since it is literally touching a water line. I think the feed to that is from a GFI but a GFI would have been the better choice in hindsight. He was quick, had multiple options on what he could do and was willing to work with me on different routes. Very knowledgeable technician with a good approach to a pretty ugly situation.
I would recommend this company for sure.