FedEx Ship Center

I love this location because it’s close to home and there’s plenty of parking that is not utilized. I came to know most of everyone in this location since I drop off packages here often.

Quick next day update… the box was delivered, next day service as promised! YAY!

Not really certain if this is the ship center location that is refusing to pick up giant packages left on my porch which are not mine, but FedEx as an entire company is a joke. I’ve called everyday for almost a week now asking them to get these packages off my porch which are not addressed to me or my home address and every person I speak to, from the customer service rep to the customer advocate rep to the customer advocate supervisor has lied to me telling me they will have someone come pick up the packages «this afternoon». This afternoon has come & gone 4 days already. I even called the company which used FedEx to ship these packages & yet they are still on my porch. Delivered to the wrong address & wrong person however no one at FedEx is being held accountable for the errors & the false promises regarding pick up days. I was even hung up on by one rep when I insisted they come pick up the packages today bc they aren’t mine & they are blocking the front entrance to my home. Horrible customer service & horrible service overall!!! I refuse to use FedEx for any shipments ever & encourage large companies to avoid them at all costs as using FedEx could & will frustrate your customers.

Customer service is non existent. I left and went to USPS.
Don’t ask for help… They look at you like your from another planet.

I don’t understand all the negative reviews. I walked in on a Monday afternoon. The counter staff acknowledged my presence right away and said they would be with me in a few minutes. I had perfume to send internationally and this is considered hazardous/​dangerous goods. The clerk, Murat, processed my package complete with packing and paper work in under 7 minutes. Fred, the other clerk, was helpful and affable also. All in all a pleasant experience.

Fantastic hidden location that is extremely close and convenient to my house. The store itself when I went had some computer problems so that slowed things down, but the staff was friendly enough.
The self-​service computer there had an issue so that was an unfortunate waste of time, but luckily I was not in a rush.
It is also conveniently located a block or so away from Green Flash Brewing so you can grab a pint right after taking care of business!

They have relatively long hours and are open saturdays, which is the only reason they got 2 stars instead of 1.
They are slow beyond belief, rude, and understaffed. Have your package re-​routed to a fedex store for easier pickup.

Had a major mishap in shipping an extremely critical package for our business, and Eric the manager at this location went above and beyond to save the day. Couldn’t thank him enough, and leaves FEDEX in my highest esteem.

See the photo of the empty store? That pretty much sums it up. You could probably walk/​bike/​run/​drive your package and get it there sooner than getting help at this crap hole. Stood at the counter for 12 minutes with not ONE SINGLE acknowledgement or offer of assistance. About 20 people walked back and forth and you could hear people laughing in the back. I finally got fed up and yelled out to the next person I saw walking by, and by that point the entire lobby was full of irritated people. Skip it and go to a UPS Store or similar.

Out of the few times that I’ve been here, they seemed very understaffed because I’ve always had to wait in line for at least 5 minutes or more. On my latest visit, one particular employee was rolling her eyes and talking in a harsh and rushed tone of voice. And not a single employee wore a smile.
It’s gotta be April Fools day everyday with the words «world service» applied next to this Fedex.

There was nobody else here on a Weds afternoon so i was in and out quick.
No complaints, except i wish they had left the package at my home, even without a signature.

Well, I had hoped for a happy ending on this transaction. On January 17, 2012 this nightmare began. This is the now famous FedEx World Service Center where the employees make up policies on a daily basis. «We don’t accept cash» at this location and the «we don’t wait on customers talking on cell phones» even if the person on the other end of the line is the actual customer just wanting to hear the transaction and document the event. When I called FedEx Customer Service they promised to refund my shipping costs 7 days after the delivery of the package. Which I thought was a very odd policy. Well… it was so odd I never got a refund. The package was delivered on January 20, 2012. The 7 days later would have been January 31, 2012. No refund. I called FedEx again. I was told Michelle was out that day and a manager would do an immediate «override» and refund the money. Friday, February 3, 2012 and still no refund. This time I was told I needed to fill out an Office Refund slip to get the money back. Up to this point no one said anything about a Refund Slip. FedEx emailed a form to me that afternoon. I completed the form and faxed it back the same day. Now its Tuesday, February 7, 2012 and still no refund. This saga has gone on for a month. I’d say its a joke but I’m not laughing. Another Michelle helped me today and stated the refund was issued today. I should have it within 5 – 7 business days. Will I ever darken the door of this FedEx World Shipping Center again? NO. Even though I pass this FedEx World Service Center each time I go to the L.A. Fitness located at the end of the block. So much money spent on advertising and they just can’t get their act together. Next package… U.S. Postal Service.

Went to pick a package and there was one person working in the entire warehouse who was juggling front office and back. Took him 10 min to find my box.

Fedex down the street from my house is super convenient. Plus they are actually good at customer service.