Farmers Insurance – Marco Ortiz

He was my agent at the time I lost my house to fire. He was always available for phone call or meeting. If you suffer a loss this is the kind of agent you want on your side.

Ms Liabraaten,
I wanted to take the time to respond to your review related to an incident on or about January 2014. First, I want to say for the record that you had your policy since late 2011, your policy had renewed at least three times, which means that according to the notes, we had reviewed your policy coverage more than once in those three years. Moreover, you had had a similar incident about half a year early and the result was very positive. I hope that we all learn from your experience and we all take the time to call our Insurance Agents to go over the coverage before an incident happens to prevent unnecessary problems. We are here to serve you and we are willing to take the time to go over your coverage line by line and to make recommendations that can help you be better insured and to get more for your money.
Sincerely,
Marco Ortiz

Don’t ever put your trust in an insurance company like these guys.
I received insurance from them for a new Rav 4. Never did they explain to me that in CA, you need collision and coverage on a new vehicle. Yes, they made my insurance cheap. But when I totaled my vehicle, they were rude and unhelpful. They will not explain things to you well. It was my first time getting insurance on my own. Not the type of business management meant to help you. I learned a lot however. I know the questions to ask from now on. They operate on the premise of «liability» in the state of California. They will not suggest anything to help. You’re really just a premium. All of my co-​workers, family and friends were shocked at what a poor insurance company these guys run. My new car is leased through Lexus. Even the Lexus guy suggested I should Unilocal review, to keep people away. Head my advice.
Ma